When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... See more
Company replied
Location
Switch locationUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
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See what reviewers are saying
Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly r... See more
Company replied
The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... See more
Company replied
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... See more
Company replied
Company details
- #34 of 114 best companies in Perfume store
- #66 of 218 best companies in Beauty product supplier
- #22 of 82 best companies in Cosmetics and Perfumes Supplier
- #42 of 129 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, United Kingdom
5.0
Excellent
278 reviews
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Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We both shop here at every celebration…
We both shop here at every celebration in life together and this time our wedding anniversary and we both bought each other gift sets with teddy's and chocs, served as always by the great team there and wonderful manager Paul
21 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have always been welcoming here in…
I have always been welcoming here in the shop and Cara helped me out a lot to choose the fragrances I needed to buy for my friends.
22 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zoe was so very patient from start to…
Zoe was so very patient from start to finish. She was able to gave us options and made me decide easily. She even gave us a lot of freebie’s because she said we spent a lot. We will truly comeback again and definitely look for her.
21 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Paul and Zoe were amazing !
Paul and Zoe were amazing !! They were both so knowledgeable about EVERY perfume and match me with the perfect fragrance !!
Their customer service skills were excellent and they were both even lovelier people :)
17 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Customer Service
Jamie, who I spoke with on the phone (to check availability of an item) and in store was very kind and helpful.
17 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent price for the Muse Estee Lauder perfume and was delivered on time the next day
Excellent service 👌
5 June 2026
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff is amazing and the service is…
The staff is amazing and the service is 10 out 10 .
16 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Service
Due to lack of an experience at perfume field, all my queries were solved thanks to Emma & Paul.
16 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding customer service
Aurora was exceptionally knowledgeable, kind and helpful.
Outstanding customer service.
Anika was very helpful on my second visit to the store.
15 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It always been hard to choose the right…
It always been hard to choose the right perfume of my choice but the staff Paul in the perfume shop helped us to get us right perfume of our choice .Thank you for providing an excellent customer experience by being excellent at his job
15 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful and friendly
Aurora was very helpful, she told me about the travel bottle available for a fill for free, which was perfect for my needs
12 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Lady called Kush was very…
The Lady called Kush was very professional and patient.I really had a nice shopping experience.
12 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Assistants
Kush was very lovely! Shopped at this location multiple times in the past but never met her before. She recommended me a cologne for my partner and was very nice :)
12 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was absolutely great
It was absolutely great, staff was so nice and kept checking if everything was okay or if any assistance was needed.
11 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional Service and Assistance from…
Exceptional Service and Assistance from Zoe.
11 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop thanks to Callie. She was incredibly friendly, patient, and knowledgeable, taking the time to understand my preferences and recommend fragrances that suited me perfectly. Her professionalism and warm attitude made the shopping experience enjoyable and stress-free. It’s rare to receive such attentive customer service, and Callie truly went above and beyond. Thank you for all your help. I would definitely return and recommend this store because of the excellent service I received from Callie!
10 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent visit today at the Perfume…
Excellent visit today at the Perfume shop in St James Quarter Edinburgh . Both Paul and Emma were very welcoming and very helpful, there assistance and answers to my questions were superb, both of them took time and helped me through my choices. Samples were provided to make the desired choice and I am delighted with them. Both Emma and Paul made my visit and the purchase very easy . Thanks to them for there help. 👍👍👍👍👍👍👍
9 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was greeted as I walked through the…
Was greeted as I walked through the door and had some great help and chat with Paul. All round pleasant experience
8 June 2026
Unprompted review
Reply from The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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