Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
Company replied
Location
Switch location3 Guildhall Shopping Centre, EX4 3HP EXETER, GB
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See what reviewers are saying
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... See more
Company replied
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
Company replied
Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... See more
Company replied
Company details
- #28 of 109 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #21 of 81 best companies in Cosmetics and Perfumes Supplier
- #35 of 130 best companies in Cosmetics shop
- #29 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
3 Guildhall Shopping Centre, EX4 3HP, EXETER, United Kingdom
4.9
Excellent
89 reviews
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Amazing customer service from Libby who…
Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
20 April 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Libby and Jake were both really…
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I would really recommend both Libby and Jake for anyone looking to buy themselves or a loved one a gift. Thankyou both and I will definitely be coming back in the future!
31 March 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great costumer service by Jake
Great costumer service by Jake! Will be back again, thank you
22 March 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always such good service here
Always such good service here. They have such good recommendations and know about the perfumes they’re selling really well.
20 March 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely helpful staff
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
9 March 2026
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best shop to buy perfumes
The best shop to buy perfumes. I will recommend and recommend again and again.
24 February 2026
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume shop Exeter Guildhall
The Perfume shop Exeter Guildhall. Jake and the team were great. Very knowledgeable and helpful. Keep up the great work
15 February 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you to Danny and Laura
Thank you to Danny and Laura for an amazing deal. They were both so helpful and so friendly, thanks a lot. I will definitely come back soon :)
2 February 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All the staff were helpful and…
All the staff were helpful and friendly- extra thanks to Alyssa for all of her help and recommendations. Will return!
10 January 2026
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered on line for the first time
I ordered on line for the first time, using the perfume shop app. It was easy & straightforward to use & my items arrived quickly.
29 November 2025
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Great customer service from Dylan
Great customer service from Dylan whilst picking out our Christmas presents today. He was very patient and helpful, making it an easy and stress free process!
14 November 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Served by Keyaan
Served by Keyaan, his first day on the job! He was patient with me, explained the savings I could make today and took time to find out who I was buying for and the kinds of scents they normally wear.
I went in to browse, came out with 5 bottles! Well done that man.
11 November 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Great service from Dylan today
Great service from Dylan today. He was really friendly, but also knowledgeable without being at all pushy. Incredible that this was his first day - it seemed line he’d worked here for years.
3 November 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service by Jake and…
Amazing customer service by Jake and Libby! got the perfume needed for a perfect gift
17 October 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Great perfume shop with a speedy…
Great perfume shop with a speedy delivery and service.
12 October 2025
Reply from The Perfume Shop - Exeter 224
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Jake was a great help with my husband…
Jake was a great help with my husband choosing a fragrance took the time to get to know what he was looking for. His knowledge was fantastic and he was super friendly! Definitely will be returning
27 September 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Fantastic service the man that served…
Fantastic service the man that served us was very knowledgeable about perfumes very patient and professional. Also a great chat about music while he expertly wrapped our purchase.
19 September 2025
Unprompted review
Reply from The Perfume Shop - Exeter 224
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
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