The Perfume Shop - Harlow 286 Reviews 

56
TrustScore 4.5 out of 5

4.7

Unit 26d, Harvey Centre, CM20 1XW ESSEX, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lin was very helpful and patient when helping me decide on the right product for me. She allowed me to try lots of different products and provided her helpful advice. Alongside this, she was incredibl... See more

Company replied

Rated 5 out of 5 stars

Katie and Lyn were extremely helpful as always - I buy all my perfumes and aftershaves there!

Company replied

Rated 5 out of 5 stars

I had such a fantastic shopping experience thanks to Lynne in Harlow branch. From the moment I walked in, she was warm, welcoming and genuinely interested in helping me find a good deal. She listened... See more

Company replied

Rated 5 out of 5 stars

My shopping experience at this store was fabulous due to it being well lit, bright and cheerful displays well positioned and clear, but more importantly the friendly attentive staff member 'Lin' who s... See more

Company replied


Company details

  1. #34 of 114 best companies in Perfume store
  2. #66 of 218 best companies in Beauty product supplier
  3. #22 of 82 best companies in Cosmetics and Perfumes Supplier
  4. #42 of 129 best companies in Cosmetics shop
  5. #25 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #28 of 106 best companies in Hair product shop

Written by the company

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Contact info

  • Unit 26d, Harvey Centre, CM20 1XW, ESSEX, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(56)

36,021 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lyn was super helpful and very kind

Lyn was super helpful and very kind. She listened and provided ideas to suit our budget. Honestly, an absolute credit to The Perfume Shop!

26 April 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Lin made our experience wonderful

26 April 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Lin was amazing

Lin was amazing, helped me with finding the right smell for me and really engaged with me. It was excellent service and she was so friendly and kind. Thank you !!

17 April 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Lin was fantastic

Lin was fantastic, helped me find my perfect aftershave! Very professional and patient too!
Thanks Lin

17 April 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Definitely recommend this store.

I had a good shopping experience here. Lin, the sales assistant, was very helpful, friendly and showed a great knowledge of the products.

24 March 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Pleased as always with purchase and…

Pleased as always with purchase and delivery

17 March 2025
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

So helpful

I went to buy a perfume as a gift and Lin especially was SO helpful. She helped access my account even when I couldn't log in on the app. She helped me access my VIP and apply my discounts. Absolute life saver. Best range of perfumes and best customer service x

11 February 2025
Unprompted review
The Perfume Shop - Harlow 286 logo

Reply from The Perfume Shop - Harlow 286

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Today at 12.31.03

Today at 12.31.03, I shopped for perfume at the Perfume shop in Harlow and the Customer Service I received was exemplary. The lady that gave this exceptional service was called Desi. It was very refreshing to be served by such an individual who had knowledge of the products she is employed to sell & did so with patience & kindness.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Served by Lin - Helped me pick out 2 perfumes / aftershaves for presents. Very friendly and didn't feel like I was being rushed despite there being other customers waiting. 10/10 customer service.

17 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look