Extremely helpful assistant, the perfume I wanted to buy wasn’t in stock. She offered order it and delivered to my home.
Company replied
Location
Switch location6 Hempstead Valley Shopping Centre, Hempstead, Gillingham, ME7 3PB Gillingham, GB
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See what reviewers are saying
New store opening. Staff helpful and wasn’t made to feel I needed to make a purchase. Said I’d return to buy later, which I did and received the same great service from another staff member. Thank you... See more
Company replied
Excellent service, good advise, we will be back, thanks
Company replied
I had to return an online order that came in the incorrect size, the process was very easy, and made easier by the great staff, the refund and replacement of the online order took no longer than 5 min... See more
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #67 of 219 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #39 of 134 best companies in Cosmetics shop
- #28 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
6 Hempstead Valley Shopping Centre, Hempstead, Gillingham, ME7 3PB, Gillingham, United Kingdom
4.3
Excellent
7 reviews
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Extremely helpful assistant
Extremely helpful assistant, the perfume I wanted to buy wasn’t in stock. She offered order it and delivered to my home.
27 March 2026
Reply from The Perfume Shop - Hempstead Valley 384
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Hempstead Valley 384
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, good advise, we will be back, thanks
10 March 2026
Unprompted review
Reply from The Perfume Shop - Hempstead Valley 384
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick and easy service
6 December 2025
Reply from The Perfume Shop - Hempstead Valley 384
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Really helpful staff
I had to return an online order that came in the incorrect size, the process was very easy, and made easier by the great staff, the refund and replacement of the online order took no longer than 5 minutes, something i really thought was going to be an issue.
14 November 2025
Reply from The Perfume Shop - Hempstead Valley 384
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
New store opening
New store opening. Staff helpful and wasn’t made to feel I needed to make a purchase. Said I’d return to buy later, which I did and received the same great service from another staff member. Thank you!
31 October 2025
Unprompted review
Reply from The Perfume Shop - Hempstead Valley 384
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Hempstead Valley 384
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
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