The Perfume Shop - Ilac 118 Reviews 

Lily and Eimear are the nicest and most helpful staff there!!

Lily and Sara helped me so much with my shopping

Great service from your staff member Farhan, and very helpful today with our visit. :)

Excellent service, prompt delivery and great pricing.

Experience was great support and help to buy which perform works for me👍
Lots of help from staff-Phina etc

Amazing experience with the whole team. So genuine and helpful. Sarah and Callum were especially helpful honestly cant thank them enough and can’t recommend a better place to buy or shop for a fragrance. Will definitely be back

Callum I received exceptional and thorough service. I'm extremely happy with the treatment and assistance. The prices and variety of perfumes are excellent. I highly recommend the store and Callum's service.

Had excellent customer service and advice from Mohammad

Great help finding the right gift. Staff were professional and kind

It was a amazing! Very attentive attendant

I had the most helpful perfume recommendations from Robert, who works at their Dundrum, Dublin store. He was fantastic. Very knowledgeable, attentive, and made the experience so enjoyable. I highly recommend him and the shopping there.

Sal was brilliant, great professional and good at what she does.

Sal was great and very nice. I'm so happy with my experience will definitely come back.

Annemarie helped us today very nice girl and very chatty definitely be back

Dealt with Sarah(store manager in the Ilac) today and she was so helpful and informative. Made our store experience very easy. Would recommend paying a visit to this store and ask for Sarah!

Great service

Brian and Shinnead where unvelivable kind helpful and nice. They are the shop. You can enter with an idea. They will sort-it-out.
Thank you so much.

Jennifer and Sinead were kind enough to offer us multiple options and also gift wrapped them for us!

I have never experienced such unprofessional, disrespectful, and dishonest treatment from a retailer as I did with The Perfume Shop. After ordering over 20 perfumes as gifts, two items were either canceled without a refund or simply never arrived. I provided clear proof that these two items were never delivered, including payment screenshots and order tracking.

Instead of resolving the issue, The Perfume Shop accused me of lying about not receiving the items and then accused me of dishonesty by claiming I hadn’t paid in full, despite my evidence showing the full payment was taken.

In the end, they did admit that I never received these two items. Yet instead of apologizing for the experience, their disrespectful tone, or their baseless accusations, they simply blamed “logistics.” I repeatedly asked for a sincere apology, because if this had happened to someone unaware of their rights, The Perfume Shop would have gotten away with dismissing them as a liar without any proof, just because their warehouse claimed they “don’t make mistakes.”

Throughout weeks of back-and-forth, I was met with deflection, blame-shifting, and empty apologies for logistics but never a real apology for their insulting and unprofessional behavior. The entire ordeal dragged on unnecessarily, over items worth as little as €8.80, yet their team treated me with arrogance, gaslighting, and complete disregard for basic customer respect.

No customer should go through this. I’m sharing this experience so others know exactly how The Perfume Shop treats paying customers: with contempt, incompetence, and a refusal to own their mistakes.

Avoid The Perfume Shop if you value your time, money, and dignity.