Excellent service from the second we walked into the shop, very attentive and helpful member of staff. Anne couldn't have been better, very knowledgeable and helpful!
Location
Switch locationUnit 9, The Eastgate Shopping Centre, IV2 3PP INVERNESS, GB
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See what reviewers are saying
Anne was absolutely amazing!, we told her the type of scents my partner loved and she was able to pick out exactly the right fragrance for him, very very good at what she does and so lovely to chat to... See more
Company replied
Isla and Lisa are both wonderful and amazing staff , Lisa is always serving with a smiles every time I shop at The Perfume Shop in Eastgate Inverness shop. Always going above and beyond to get exactly... See more
Company replied
Very very nice customer service by the staff especially Anne , I think she is the manager and the other staff was also very friendly, don’t know her name. Bought a perfume just because of her friendli... See more
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #38 of 133 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #26 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 9, The Eastgate Shopping Centre, IV2 3PP, INVERNESS, United Kingdom
4.8
Excellent
98 reviews
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Excellent service
Excellent service from the second we walked into the shop, very attentive and helpful member of staff. Anne couldn't have been better, very knowledgeable and helpful!
21 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely Shopping experience
Lovely experience and service from Ann in Inverness Branch in Eastgate Center. Now I am proud and happy to be a a loyal customer of the Perfume Shop
10 May 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was so nice and efficient
Lisa was so nice and efficient. Very happy with the service and price for the gift for my wife and the gift wrapping was great.
Much appreciated.
5 May 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As I was a loyal customer and saved up…
As I was a loyal customer and saved up loyalty points for a big spend for my family and staff at the end of the year and to get everyone's favoured sent only to be told by one of the agents in the Inverness kiosk told me that the points are cancelled as there are not being used within 6 months I was stunned and well after all the money that I spent at the kiosk in Inverness I never went went back and took my orders from the retailers That would give a good discount on the quantity that i was buying at the and my staff is a hundred strong and very hard working Making the the very bottles that might be used for the the perfume industry might not be for the high end perfume but its worth to give then some of the real thing at Christmas. I have a high regard off my staff as the work hard through the year.
27 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello David,
Thank you for taking the time to share your experience, and I’m very sorry to hear about your disappointment regarding your loyalty points and the impact this has had.
I can completely appreciate how frustrating and upsetting this must have been, especially given the time and effort you’ve put into collecting points and planning a meaningful purchase for your family and staff.
Unfortunately, I’m unable to locate any account or email details linked to this review, so I’m not able to investigate the specific situation further from here.
If you would still like this looked into, please could you contact our Customer Service team with your account details or email address linked to your loyalty account. We will then be able to review this properly and assist you.
Thank you again for your feedback, and please accept my sincere apologies for any inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The customer service was very good and…
The customer service was very good and felt very welcome
3 May 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne was absolutely amazing!
Anne was absolutely amazing!, we told her the type of scents my partner loved and she was able to pick out exactly the right fragrance for him, very very good at what she does and so lovely to chat to, definitely go see anne!
2 May 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely staff
Lovely staff, extremely helpful and I found my brand new favourite fragrance!
1 May 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great seller
Great seller, Anna was amazing at recommending great parfum for me! Im glad she was able to help me makes a big difference.
Thanks a lot
Guisela Pacasi
24 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Steph was brilliant
Steph was brilliant, very helpful very friendly. Always deal with her when im in. Always looking to find you the best deal.
15 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely brilliant service steph was…
Absolutely brilliant service steph was brilliant really helped me, made me feel so comfortable. Can't recommend enough.
11 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne fantastic customer service
Anne in the Inverness shop was absolutely fantastic. Great customer service, knowledgeable of her products.
Great experience
Thank you
4 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne in the Inverness shop was Great!
Anne in the Inverness shop was so helpful. My TPS app was not working, she found my account on her PC and gave me great advice for a long lasting perfume.
Thanks Linda.
2 April 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely
Lovely, friendly, welcoming and helpful lady at the Perfum shop. Her name is Hayley and she is fab!!!
26 March 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ann was brilliant and we had a lovely…
Ann was brilliant and we had a lovely chat defo coming back
26 March 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5* service
Debbie gave us a brilliant service but if you want to see how good she is, come to the Perfume Shop in the Eastgate and find out for yourself...you won't be disappointed 😊
25 March 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very very nice customer service by the…
Very very nice customer service by the staff especially Anne , I think she is the manager and the other staff was also very friendly, don’t know her name. Bought a perfume just because of her friendliness and will definitely go back again. Choose the perfume shop over any other companies.
22 March 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by a lovely lady called…
I was served by a lovely lady called Ann she went above and beyond for me such an asset to your shop very helpful 😊
21 March 2026
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great aftershave/perfume shop!!
Amazing staff at the branch of The Perfume Shop in the Eastgate centre, Inverness. They are patient and love to chat about their products. Fab selection of aftershave and I have spent a fortune in the shop! Steph and I talked for ages and she was just so nice to talk to. I'll never go anyone else!
26 January 2026
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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