A great experience the shop assistant Chloe was very helpful and made our shopping experience very good. Chloe’s approach to serving us was excellent she explained the differences in perfumes. The pro... See more
Company replied
Unit SU15A, The Vancouver Shopping Centre, New Conduit Street, PE30 1DE KINGS LYNN, GB
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A great experience the shop assistant Chloe was very helpful and made our shopping experience very good. Chloe’s approach to serving us was excellent she explained the differences in perfumes. The pro... See more
Company replied
Chloe was brilliant serving me after I walked in a minute before closing time to be a very last customer of the day on Saturday, and she made me feel very welcome and gave me a 5 star service!!! Than... See more
Company replied
Emma J…..Exceptional service…Thank You! Took time to explore 4 fragrances as a gift and chose samples that all hit the nail on the head of what I’d requested…Will definitely visit again….
Company replied
Chloe was absolutely goated in helping me pick the right fragrance for a friend’s birthday when I had no clue
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit SU15A, The Vancouver Shopping Centre, New Conduit Street, PE30 1DE, KINGS LYNN, United Kingdom
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A great experience the shop assistant Chloe was very helpful and made our shopping experience very good. Chloe’s approach to serving us was excellent she explained the differences in perfumes. The product was not in stock so the perfume was posted to us by Royal Mail within 2 days which was most pleasing

Reply from The Perfume Shop - Kings Lynn 149
Chloe was brilliant serving me after I walked in a minute before closing time to be a very last customer of the day on Saturday, and she made me feel very welcome and gave me a 5 star service!!!
Thank you Chloe, my husband was extremely happy with both of his fragrance!!!

Reply from The Perfume Shop - Kings Lynn 149
Chloe was absolutely goated in helping me pick the right fragrance for a friend’s birthday when I had no clue

Reply from The Perfume Shop - Kings Lynn 149
Emma J…..Exceptional service…Thank You!
Took time to explore 4 fragrances as a gift and chose samples that all hit the nail on the head of what I’d requested…Will definitely visit again….

Reply from The Perfume Shop - Kings Lynn 149
Excellent service but just a shame the Dior Elixir sample was empty as leaked out inside packaging

Reply from The Perfume Shop - Kings Lynn 149
I have been at the store twice this month and each time I’ve met Emma F….she was very lovely, pleasant and helped with the choices I made on both occasions making me aware of the available discounts and being patient while I decided on my choice.

Reply from The Perfume Shop - Kings Lynn 149
Emma F gave me a very warm welcome and she had the patience of a saint lol. I was so unsure what I wanted, but Emma gave me 100% of her attention and showed me lots of different fragrances. I had her walking all over the shop bless her. She is definitely a credit to the kings lynn store. Thank you Emma F!!.

Reply from The Perfume Shop - Kings Lynn 149
Lovely young lady called Chloe was so helpful good knowledge of products thank you so much.

Reply from The Perfume Shop - Kings Lynn 149
I came to the perfume shop on Saturday & was served by a lovely lady called chloe, although we wasn't buying anything she was very friendly & welcomed us with a smile & gave us all the information we was looking for & would definitely recommend this shop

Reply from The Perfume Shop - Kings Lynn 149
I had a really great experience today thanks to Chloe. She was friendly, professional, and made everything feel easy and welcoming from the moment I arrived. Her attention to detail and positive attitude really stood out, and she went above and beyond to make sure I was satisfied. It’s clear she genuinely cares about her work and the people she serves. I would definitely recommend her to anyone—thank you, Chloe!

Reply from The Perfume Shop - Kings Lynn 149
I had exceptional service from someone I believe was the manager in your store last week. Patient and helpful. I was encouraged to join the reward scheme to get a discount on the day

Reply from The Perfume Shop - Kings Lynn 149
The person who i seen was very helpful to me

Reply from The Perfume Shop - Kings Lynn 149
Really helpful staff friendly and great service

Reply from The Perfume Shop - Kings Lynn 149
I have just been served by a most efficient, helpful and friendly young lady, Chloe. She ordered my item for me and gave me helpful advice. I would definately recommend this shop.

Reply from The Perfume Shop - Kings Lynn 149
Today I was served by harmony she was extremely helpful and lovely she found everything I needed and even three a free gift all round great experience

Reply from The Perfume Shop - Kings Lynn 149
Good prices and great customer service with Emma.

Reply from The Perfume Shop - Kings Lynn 149
Great service from the shop manager Emma. She helped both of us find our wedding perfumes. We even got a discount too

Reply from The Perfume Shop - Kings Lynn 149

Reply from The Perfume Shop - Kings Lynn 149
Had a very good experience with a trainee at the store very helpful and very professional Sophie was very nice and would really recommend asking for her help

Reply from The Perfume Shop - Kings Lynn 149
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