Came back to this specific branch again due to excellent service by Sara previously. Luckily she was in again and helped me choose the perfect gift. She listened to the requirements and gave the perfe... See more
Company replied
Location
Switch location101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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See what reviewers are saying
i purchased a fragrance for my mums birthday and Sarah made the experience so lovely. She was so helpful and interactive, she didn’t rush me and she was patient with my indecisiveness. 10/10 service a... See more
Company replied
Always have a very good experience at this store! Staff go above and beyond to assist looking for the perfect perfume. I had my chosen fragrance gift wrapped with a personalised ribbon which was a lov... See more
Company replied
Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... See more
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Company details
- #35 of 116 best companies in Perfume store
- #70 of 223 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #44 of 133 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, United Kingdom
4.6
Excellent
68 reviews
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Lucy was really helpfull
Lucy was really helpfull
Make my job easy in ladies perfume a gift for my sis
12 March 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
My wife and I had an amazing experience…
My wife and I had an amazing experience at The Perfume Shop in Lakeside, thanks to Gitana’s exceptional customer service. From the moment I walked in, she was warm, welcoming, and genuinely eager to help. Her knowledge of fragrances was impressive, and she took the time to understand our preferences, offering thoughtful recommendations that made our shopping experience effortless and enjoyable. She was patient, attentive, and truly passionate about her work, making me feel valued as a customer. Thanks to Gitana, we found the perfect scent, and we will definitely be returning. If you’re looking for outstanding service, I highly recommend visiting and asking for her!
7 March 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I love it I was allowed to smell…
I love it I was allowed to smell anything and I was answered correctly by the staff. The staff were very welcoming and the vibes were well highly recommended
24 January 2025
Very good customer service
Very good customer service Nisha was super nice and helpful deserves a raise
Thankyou
26 December 2024
Unprompted review
The perfume shop Lakeside ground floor
I was shopping today 14.12.24 at the perfume shop in Lakeside Thurrock on.the ground floor. I was served by a young lady called Karen. She was extremely helpful and polite and also very knowledgeable.
I wasn't sure what I wanted to buy my wife and ahe made various suggestions until I found the perfect perfume. Ialso got something for myself as it was buy one get one half price.
14 December 2024
Unprompted review
Visited perfume shop earlier this month…
Visited perfume shop earlier this month I wanted to do a massive Christmas shop.
I made my way to primark and noticed there was a perfume shop on the ground floor, the staff were all smiling at the door, standing ready for customers. This encouraged me to go in. A young Asian girl greeted me straight away, asked me if I was looking for anything specific. She was so kind, and helpful I showed her a few pictures of perfumes I was after, I’m awful with technology so this took me a long time, she assured me it’s okay and made me feel comfortable. She also helped me download the perfume shop app and told me I can accumulate points for my purchases. I didn’t know perfume shop to personalised ribbons and gift wrapping, which she kindly wrapped for me. I saved alot of buying wrapping paper, as this was all provided. Excellent customer service! I’m so pleased
6 December 2024
Unprompted review
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