The Perfume Shop - Leamington Spa 142 Reviews 22

TrustScore 4.5 out of 5

4.6

Unit 2, Upper Mall, Royal Priors Shopping Centre, CV32 4XT LEAMINGTON SPA, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Amy was extremely helpful enabling me to order my wife’s moschino perfume on line since the item was not available in store. She works in the Leamington store and needs to be recognised for what sh... See more

Company replied

Rated 4 out of 5 stars

I went into my local store for some advice for perfume for my daughters up coming wedding, The lovely assistant helped me choose she gave my about 4 samples to bring home and keep smelling and I the... See more

Company replied

Rated 5 out of 5 stars

I was served by Donna today. Although the shop was very busy and Donna was on her own, she still took time to explain and help me choose the correct perfume I required. Her product knowledge was very... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Kiran very helpful and knowledgeable.Very patient as I was trying to put together a birthday gift for a friend. Thanks Kiran keep up the great work.

Company replied


Company details

  1. #30 of 110 best companies in Perfume store
  2. #67 of 219 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #39 of 134 best companies in Cosmetics shop
  5. #28 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 109 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 2, Upper Mall, Royal Priors Shopping Centre, CV32 4XT, LEAMINGTON SPA, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Amy was a star

Amy was extremely helpful enabling me to order my wife’s moschino perfume on line since the item was not available in store.
She works in the Leamington store and needs to be recognised for what she did.
Please reward her somehow.
What she did is rare today.

15 January 2026
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Helpful

Helpful, patient and friendly staff

14 December 2025
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

Excellent help and services from Daisy

Excellent help and services from Daisy. Thank you!

27 October 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Frist time i ordered purchase online…

Frist time i ordered purchase online at perfume shop and very happy with the service 100%

12 October 2025
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Assistant Chrissy was super helpful and…

Assistant Chrissy was super helpful and really friendly and I got it beautifully wrapped by the wrapping assistant also - thank you I’ll be back again x

19 September 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Speed and quality

Speed and quality

2 May 2025
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great experience

The staff were attentive and knowledgeable. Abbie helped me choose a perfume for my refill

15 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Amazing

Amazing! Got me 20% off and a free gift!!

15 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Great customer service from Kiran very…

Great customer service from Kiran very helpful and knowledgeable.Very patient as I was trying to put together a birthday gift for a friend. Thanks Kiran keep up the great work.

14 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your kind words! We're so happy to hear you had a positive experience with our team. We appreciate your feedback and will share it with Kiran.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Fantastic service

I came to purchase a perfume for my sister and was served by a lovely lady Chelsea she helped me pick out the perfect perfume for her and I enjoyed my experience here and would definitely come back again.

10 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your kind review! We're so happy to hear that you had a positive experience with our team. It's wonderful to know that Chelsea was able to help you find the perfect perfume for your sister. We appreciate your feedback and look forward to welcoming you back again soon.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

I went into the Leamignton spa Perfume…

I went into the Leamignton spa Perfume shop the other day, the server Abi spent a lot of time helping me pick out the perfect gifts. she was so patient and helpful. Thank you so much

10 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hey,

Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

More preferable than going to selfridges or boots

Was a bit nervous to ask staff for help on a picking a perfume for my daughter in law but instead I was approached by Kiran, the most wonderful polite young lady! She suggested the most beautifulest fragances suitable and eventually went with the blooming bouquet Dior ❤️ 10/10 experience

11 March 2024
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hey,

Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

lovely young lady called Abi served me…

lovely young lady called Abi served me today, was very helpful and informative and i bought more than i was expecting

8 March 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 4 out of 5 stars

Perfume for wedding

I went into my local store for some advice for perfume for my daughters up coming wedding,
The lovely assistant helped me choose she gave my about 4 samples to bring home and keep smelling and I then choose one and brought online .

7 February 2025
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Thank you for your kind words! We're so happy to hear you had a positive experience in our store.

Kind regards,
Sharain

Rated 5 out of 5 stars

Inis perfume is lovely

Inis perfume is lovely. Delivery very quick and a nice touch getting couple of free samples

10 February 2025
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Donna at leamington shop is always very…

Donna at leamington shop is always very friendly and helpful and I always end up spending more than I set out to do

7 February 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Excellent service by Donna

I was served by Donna today. Although the shop was very busy and Donna was on her own, she still took time to explain and help me choose the correct perfume I required. Her product knowledge was very good indeed and she was very helpful. I thoroughly enjoyed my experience there today. Well done she is a credit to your store in Leamington Spa.

18 January 2025
Unprompted review
The Perfume Shop - Leamington Spa 142 logo

Reply from The Perfume Shop - Leamington Spa 142

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

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