Very pleasant both Vanessa and Pharrell on arrival were friendly well spoken kind and helpful didn’t rush me helped me with my purchase made my visit in store today very easy thank you.
Company replied
Location
Switch locationDewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU Leeds, England, GB
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See what reviewers are saying
Visited 03/07/2026 served by the lovely Hayley, was super helpful with assisting me to choose the right perfume for me. Showed me a range of perfumes and tested smells, brilliant customer service, I w... See more
Company replied
We was served by Faye in the white rose store today and what a credit to your store, super friendly and personable! We had no intention of buying from the fragrance section but we did after chatting... See more
Company replied
Faye was really helpful and fantastic service. Very nice and smiling all the time
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #64 of 216 best companies in Beauty product supplier
- #21 of 85 best companies in Cosmetics and Perfumes Supplier
- #42 of 132 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Dewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU, Leeds, England, United Kingdom
4.9
Excellent
116 reviews
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Erin and Hayley were very lovely and so…
Erin and Hayley were very lovely and so helpful.
Great members of staff 😊
24 July 2026
Unprompted review
we had a worker called faye.She was…
we had a worker called faye.She was very easy to talk to and seemed very engaged in what we had to say.She helped us find a perfect scent and helped up create a perfume scent card.Very good staff
22 July 2026
Unprompted review
Faye helped me pick out a perfume for…
Faye helped me pick out a perfume for my mother in law and she was amazing. So helpful and great service
22 July 2026
Unprompted review
Faye was amazing
Faye was amazing, found wat i was looking for and very polite
22 July 2026
Unprompted review
Faye was very kind
Faye was very kind , polite and helpful . Had an amazing experience x
20 July 2026
Unprompted review
Faye was lovey and very helpful…
Faye was lovey and very helpful fantastic service
20 July 2026
Unprompted review
Fantastic service by faye
17 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Faye was very helpful at the perfume…
Faye was very helpful at the perfume counter and was very friendly for my sister’s birthday!
17 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was very helpful at the perfume…
Faye was very helpful at the perfume counter and was very friendly :)
17 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was amazing- sweetest worker i've…
Faye was amazing- sweetest worker i've ever come across. Was more than willing to go out of her way to help me and i left more than happy. Such a gem to the store.
14 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was lovely and gave us great…
Faye was lovely and gave us great advice on perfume and aftershave. Thank you!
14 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Faye very helpful…
Amazing service from Faye very helpful and informative
14 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye helped me choose a fragrance and…
Faye helped me choose a fragrance and was very helpful and bubbly
13 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very pleasant both Vanessa and Pharrell…
Very pleasant both Vanessa and Pharrell on arrival were friendly well spoken kind and helpful didn’t rush me helped me with my purchase made my visit in store today very easy thank you.
13 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye served me today and was the best…
Faye served me today and was the best service I’ve had in years
11 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was absolutely amazing
Faye was absolutely amazing, great customer service!
11 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fay was lovely
Fay was lovely. She helped us picked out our perfume for our cousin who’s getting married. Lovely service
11 July 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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