Today I went in with my mother in law who does not speak English and was given the absolute best service of our day by Ahmed. Ahmed was super patient while I was translating and even found the scent w... See more
Company replied
Location
Switch locationUnit 72A, The Lewisham Shopping Centre, SE13 7EP LEWISHAM, GB
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See what reviewers are saying
I came in with about 5 minutes until closing time and Janique was incredibly helpful. She was knowledgeable, friendly, and introduced me to a really nice fragrance. I really appreciated the excellent... See more
I got acknowledged right away which was nice sometimes some assistants chat with each other before looking at me and she was very sweet and you had both perfumes in stock so I was a happy bunny 🐰
Company replied
Diane at the Lewisham branch was amazing. She provided excellent service, shared great information, and really helped us with our choices. The customer service throughout was fantastic.
Company replied
Company details
- #35 of 114 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #22 of 84 best companies in Cosmetics and Perfumes Supplier
- #43 of 131 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #29 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 72A, The Lewisham Shopping Centre, SE13 7EP, LEWISHAM, United Kingdom
4.8
Excellent
83 reviews
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I came in with about 5 minutes until…
I came in with about 5 minutes until closing time and Janique was incredibly helpful. She was knowledgeable, friendly, and introduced me to a really nice fragrance. I really appreciated the excellent customer service.
3 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Diane at the Lewisham branch was…
Diane at the Lewisham branch was amazing. She provided excellent service, shared great information, and really helped us with our choices. The customer service throughout was fantastic.
24 June 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I got acknowledged right away whinice custo.er service ch was…
I got acknowledged right away which was nice sometimes some assistants chat with each other before looking at me and she was very sweet and you had both perfumes in stock so I was a happy bunny 🐰
19 June 2026
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Niquella Amazing Assistance
Niquella - Provided Excellent Customer Service, she was really helpful & patient in helping us select the perfect perfume gifts. Thank you so much Niquella.
20 June 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lewisham shop-Rachael
Today we bought perfume at a shop in Lewisham. Rachael (that was the name of the lady who served us) is very knowledgeable, kind, and patient. I highly recommend her.
14 June 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I went in with my mother in law…
Today I went in with my mother in law who does not speak English and was given the absolute best service of our day by Ahmed. Ahmed was super patient while I was translating and even found the scent we were looking for which was not an easy task. Super grateful for this location and Ahmed’s AMAZING customer service.
8 June 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Niquella The Perfume Shop Lewisham…
Niquella at The Perfume Shop Lewisham gave me exceptional service. She gave me a range of perfumes to try and listened to my wishes. She was patient and caring, she took time with me and answered all my questions. I would be back just because of her service. Thank You Niquella !
4 June 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lily in The Perfume Shop in Lewisham…
Lily in The Perfume Shop in Lewisham Shopping Centre really was excellent in her role and gave me and outstanding service and was smiling the whole way and I was really needing help in choosing which perfumes were best for my needs and Lily picked the right fragrances and Lily's sense of recommendation was out of this world and it was much needed and I hope Lily gets promoted, gets her bonus and a pay rise because I was really pleased with the fragrances and I hope Lily keeps to the Lewisham branch and management to really look after Lily just like how Lily looked after me and giving me great customer service. I was served at 12:25pm
9 May 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dian,have got 💯 customer orientation
Dian,have got 💯 customer orientation. She attended with support I needed. She is a team leader ever from this shop.
9 April 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dian is a good customer representative…
Dian is a good customer representative and very good at job
7 April 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rachael in Lewisham store was…
Rachael in Lewisham store was absolutely amazing. Customer was on point. I came in store for one item but She suggested a different product to try and I was so happy so I end up buying the both perfume. Thank you so much Rachael.
29 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dian was very patient and helpful when…
Dian was very patient and helpful when I was picking a perfume as a gift. I will definitely be coming back again!
26 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dian was very welcoming and helpful
Dian was very welcoming and helpful, amazing customer service
11 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was at Lewisham store today and i was…
I was at Lewisham store today and i was well attended to by Dian. She is such a lovely woman and really patient 💕 thank you so much for your good service Dian xx
11 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was so helpful and kind
Diane was so helpful and kind
Such a lovely lady
11 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Niquella is wonderful and have good…
Niquella is wonderful and have good customer relationship, treated with respect and fairness
8 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sarah was amazing she did my Chanel…
Sarah was amazing she did my Chanel perfume, wrapped it really well I’ve never been served so well!
6 March 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Afia was fantastic
Afia was fantastic, so helpful and friendly was an absolutely fantastic person to deal with and gave excellent recommendations.
28 February 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
THE PERFUME SHOP LEWISHAM
Suzanne and Afia were so welcoming and polite. Went to pick up an order. I asked if it coukd be gift wrapped and the ladies did a fantastic job. I also asked when a certain perfume would be on offer and was informed it was on offer at the moment. Amazing service, nothing seemed any trouble for them so helpful and saved me lots of money.Highly recommended The Perfume shop Lewisham. Thank you ladies well done
28 February 2026
Unprompted review
Reply from The Perfume Shop - Lewisham 123
Hello Elizabeth,
Thank you so much for your lovely review! We’re thrilled to hear that Suzanne and Afia made your visit so enjoyable and went above and beyond with the gift wrapping and advice. It’s wonderful to know they could help you save money and make everything easy for you that’s exactly the service we aim for!
We’ll be sure to pass your kind words on to them personally. Thank you again for recommending The Perfume Shop Lewisham, and we can’t wait to welcome you back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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