Service with the Perfume Shop was excellent. Service by them was first class and very efficient. This company was let down by the carrier. The post office service poor as usual. Said they tried to del... See more
Location
Switch locationUnit 6B Trostre Retail Park, SA14 9UY LLANELLI, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Trostre retail park store today and was served by Bonnie. She was absolutely wonderful! I don’t know much about perfumes other than the types of scents I usually enjoy, but Bonnie seemed... See more
Company replied
I went to the store searching for a replacement perfume for my favourite that was discontinued years ago. I am very fussy and have never found one that I liked. I was served by Marie Rees in your Ll... See more
Company replied
The Perfume Shop Llanelli is always a great experience. Friendly staff, a tidy store, and a brilliant range of fragrances at good prices. Whether you’re treating yourself or buying a gift, you’re look... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 6B Trostre Retail Park, SA14 9UY, LLANELLI, United Kingdom
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service at the Llanelli…
Fantastic service at the Llanelli store, Marie and Bonnie were very helpful and friendly 😁. Great service!
31 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely experience and a new page in life
I went in for a mooch and got talking to a lovely lady I belive was named Bonnie , she was not only attentive to my every need but also full of wisdom and great choices so much so that I have changed my signature scent of 6 years ( a big deal!!!) iykyk , so I thought I’d leave a little message on this site to leave a little pice of my very positive experience and interaction! And to Bonnie thank you so much!!! 🥰😘
31 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went shopping for something for my…
I went shopping for something for my wife, I don’t like not knowing what I’m shopping for.. Bonnie at the perfume shop was so friendly and helpful and I ended up leaving with a bag full of gifts which my wife loved!
Excellent customer service!
10 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great shop
Great shop! Much bigger than other perfume shops and has everything! I have alot of family members and they had everything I needed. The girls in the shop were really helpful too and will be going back next time I need fragrance.
1 August 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
We went to the perfume shop in Llanelli today to buy my partner a birthday gift. We were served by a lovely lady called Helena. She was very friendly and helpful. She allowed us plenty of time to decide on the perfect fragrance. Will definitely call again.
1 August 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic service from the store today…
Fantastic service from the store today 🤩 so helpful and lots of lovely options, love the new style of the style too ❤️
29 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfect customer service
Perfect customer service, great selection of products. Staff realy knowledgable and helpful. Will definitely be back.
30 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Service was a 10/10
17 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service and experience
Great customer service and experience
24 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really good
30 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service every time I visit the…
Amazing service every time I visit the perfume shop Llanelli. The staff are always so welcoming and happy to help.
20 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Recently visited the store and was…
Recently visited the store and was served by lovely staff members.
Great service & expertise!
Will definitely be shopping here again
24 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service from my local…
Great customer service from my local store once again. Hayley & Casey were very helpful with my requests. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
30 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff at the Trostre shop were very…
The staff at the Trostre shop were very helpful and the perfume arrived in 3 working days.
13 July 2026
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service.
Went in to look for a daily cologne and was served by a lady called Yvonne, what a great assistant,gave me good advice,helped with me choosing one that smells great and great value for money..
Great service in respectable shop. Will definitely return and if you need new perfume or mens cologne I highly recommend..
4 July 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exemplary customer service from Holly literally…
Best customer service I have literally ever had since purchasing from the perfume shop
The staff in the Llanelli store I can not fault the best customer service I’ve ever had from the Perfume Shop
I was served by a lovely young girl called Holly she was helpful , professional and extremely knowledge about her products
This will be the branch I will be going to make me fragrance purchases in future as as a manager in the civil service myself customer service is of paramount importance
I would highly recommend this branch to everyone and will telling my staff to visit that branch of the perfume shop 🤗
6 June 2026
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good and friendly service
Good and friendly service, great tips, free and fast delivery . Good offers.
2 June 2026
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff had fabulous recommendations
The staff had fabulous recommendations, they had plenty of time, felt no pressure.
I had to get my perfume delivered, it arrived within 3 days. Excellent service and great prices.
29 May 2026
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Holly was brilliant!
Holly was brilliant!! came for one thing and left with another and 2 brilliant deals!! amazimg!!!!
25 April 2026
Unprompted review
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpfull staff and helped in…
Very helpfull staff and helped in making sure that I had the right product from a few choices. Prompt service when I collected my item.
11 April 2026
Reply from The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.