Had a fantastic experience at the store today with Isla and Melissa. They were both so helpful and kind throughout my process of getting a gift for Father’s Day. They both put so much effort into the... See more
Company replied
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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Ayesha Khan provided excellent service during my visit to The Perfume Shop. She was welcoming, attentive, and took the time to recommend fragrances based on what I was looking for. Her product knowled... See more
Company replied
Ayesha who served me was very polite and friendly and helped me pick out the perfect gift. Both staff members in the store created the positive vibes. Get yourself to this store!
Company replied
The lovely girl who served me and my son at the metro centre whos name is Kiana was very attentive and helpful with us sniff testing the excellent cologne's on offer today
Company replied
Company details
- #33 of 111 best companies in Perfume store
- #70 of 220 best companies in Beauty product supplier
- #22 of 82 best companies in Cosmetics and Perfumes Supplier
- #44 of 131 best companies in Cosmetics shop
- #27 of 66 best companies in Flavours, fragrances and aroma Supplier
- #29 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
119 reviews
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Fabulous service from Olivia
Fabulous service from Olivia. Really helpful. Helped me find the perfume I couldn’t think of and was 20% off. Thank you Olivia :)
24 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren and Olivia were fantastic 5 star…
Lauren and Olivia were fantastic 5 star service will be back soon !
24 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Olivia and Lauren…
Amazing service from Olivia and Lauren xxxx
24 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayesha who served me was very polite…
Ayesha who served me was very polite and friendly and helped me pick out the perfect gift. Both staff members in the store created the positive vibes. Get yourself to this store!
23 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lovely girl who served me and my…
The lovely girl who served me and my son at the metro centre whos name is Kiana was very attentive and helpful with us sniff testing the excellent cologne's on offer today
19 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a fantastic experience at the store…
Had a fantastic experience at the store today with Isla and Melissa. They were both so helpful and kind throughout my process of getting a gift for Father’s Day. They both put so much effort into the gift packaging.
18 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent friendly service from Gabs!
Excellent friendly service from Gabs!! Very helpful
17 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayesha Khan provided excellent service…
Ayesha Khan provided excellent service during my visit to The Perfume Shop. She was welcoming, attentive, and took the time to recommend fragrances based on what I was looking for. Her product knowledge and friendly attitude made the experience enjoyable, and I left with a perfume that I really love. Thank you, Ayesha, for all your help.
16 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Melissa he did a wonderful job thank…
Melissa did a wonderful job thank you he is number 1 .5 stars very respectful thank you
Marius.
15 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Ayesia
Visited today with my husband, i was looking for something new. We were served by Ayesia. Nothing was too much hassle and all the smells she handed me were amazing abd u eventually found a new fav!
Ayesia was so patient, well spoken and very polite.
Thank you
13 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would like to thank Ayesha for her…
I would like to thank Ayesha for her amazing service and help. she is lovely she was calm and patient. cheers to her.
13 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayesha was very professional
Ayesha was very professional, patient, friendly and helped me choose the right perfume for my friends. I am very pleased with the service and support she provided !
13 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful
Really helpful, not pushy and gave ideas for others. Lots of free samples too
12 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience today with Olivia and…
Great experience today with Olivia and Gabs, amazing customer service really happy with our purchases too
12 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Olivia & Kiana
Today I was served by two lovely ladies, Olivia and Kiana. The girls were very welcoming, with big smiles on their faces. Both took the time to help us find what we needed and helped us sign up to the rewards card. We had a very pleasant visit, and will be back!
11 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia helped me pick out a new…
Olivia helped me pick out a new fragrance today, she was very patient and helpful
11 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was amazing with my son who had…
Olivia was amazing with my son who had had a seizure and wasn’t able to function. Thank you so much
11 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First class service!
Two really lovely girls in store, Olivia & Gabs. Was served by Olivia who was particularly helpful. Got a great deal on my perfume and some free testers! Great customer service & lovely staff
10 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staffs are very helpful and…
The staffs are very helpful and resilient. They know the products well. Excellent job! Happy costumer ever. ❤️❤️❤️
5 June 2026
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great shop
Served by Olivia, really polite and very helpful - an asset to the company
6 June 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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