Megan was absolutely lovely with sorting all of my requests. Stunning customer service and an absolute gem. She was able to help with all my queries about the products and provided the best customer s... See more
Company replied
Location
Switch locationUnit 1.30, The Galleria, Metrocentre, NE11 9YP GATESHEAD, GB
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See what reviewers are saying
Olivia from the perfume shop branch at Metro Center in Gateshead was really helpful and I had a great experience with her
Company replied
I had a wonderful experience today thanks to Sharlin and Christine. They were incredibly kind, professional, and attentive, making me feel truly welcome. Their excellent service and thoughtful gifts m... See more
Company replied
Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly w... See more
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Company details
- #35 of 116 best companies in Perfume store
- #65 of 221 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #41 of 130 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 1.30, The Galleria, Metrocentre, NE11 9YP, GATESHEAD, United Kingdom
4.7
Excellent
40 reviews
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Shazza and Megan
The two girls Shazza and Megan were the best. If you have never been I would advise you to go. Extremely friendly and helpful and full of fun. I will be going back.
14 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
What can I say
What can I say? The girls Christie, Stephanie and Megan were brilliant. They made me smell every scent in the store including ones in and out of stock untill the one I like was found. It wasn't in stock so they even ordered it to be delivered to my home! How good is that!
12 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great Stuff and Professional Staff - BELLA
Bella has been so gracious in helping us decide which perfume suits best for a present and made our purchase an easy peasy experience. She’s been very patient while I asked a lot of perfume to try. Definitely going to shop for more perfume soon.
9 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Great experience
Great staff, friendly, really good knowledge and recommendations were really good and informed. Mary’s on in the green mall shop was a phenomenal
9 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Bella in green mall
Bella in green mall, absolutely amazing. Patient, understanding and extremely helpful. My wife is disabled and Bella was totally understanding to her needs. Thank you 💓
8 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Reply from The Perfume Shop - Metro 69
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
We hv had a great experience at the…
We hv had a great experience at the Perfume Shop. Shazza was very helpful and informative. She offered a 15% discount which made me purchase the perfume. Had a great experience and will be going back! Also am very glad , got white diamond and 2 red door is my FAVOURITE
6 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Metro 69
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
I had a great experience at the Perfume…
I had a great experience at the Perfume Shop. Alice was very helpful and informative. She offered a 15% discount which made me purchase the perfume. Had a great experience and will be going back!
6 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Popped in to treat meself and was…
Popped in to treat meself and was served by Christie who was nice to chat to could/should have more staff like her
6 August 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Christie from The Perfume Shop
Christie from The Perfume Shop (Green Mall, Metro 69) was the most lovely person.
I was shopping for my daughter’s 18th Birthday present and Christie couldn’t do enough for me. She was suggesting the best deals and she then did a wonderful job on the gift wrapping.
My daughter was over the moon with her present so I can’t Thank Christie enough. Highly recommend this store.
23 July 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
1st class service by the one and only…
1st class service by the one and only Sharon. Some smashing deals too.
Goes out her way to help everyone in the store
Green mall metro centre
9 July 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Sharon was an absolute star
Sharon was an absolute star! Helped us out loads, nothing was a bother 👍🏻
16 July 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Sharon was so friendly and helpful and…
Sharon was so friendly and helpful and very knowledgeable, such a bubbly lady who helped me and my husband get a lovely fragrance each as one last treat before we have our baby!
10 July 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I was served by a lovely lady called…
I was served by a lovely lady called Meghan ! I knew exactly what I was looking for but the interaction from start to finish was Excellent Customer Service.I most definitely will come here again 😊Thankyou Megan
4 July 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
The two young ladies Jessica and Alice…
The two young ladies Jessica and Alice went above and beyond to help me find the perfume I was looking for . I had an excellent experience as a customer there . Thanks ladies
21 June 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Go see Megan
Megan A was brilliant, convinced me of a brand new scent which I love. Perfect service with a smile and great crack.
Metro Centre Store near M&S.
20 May 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Excellent service from the girls at…
Excellent service from the girls at Green Mall especially from Christie who always goes above and beyond to help with my purchases xx
19 April 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Bella at the green mall in the…
Bella at the green mall in the metrocentre showed us all the products we were interested in and helped us in deciding what to get for out family gifts and I loved learning about the ribbon machine for gifts. We will definitely be back . Thank you so much the perfume shop in the green mall.
9 April 2025
Unprompted review
Reply from The Perfume Shop - Metro 69
Hello,
Thank you for your kind review! We're thrilled to hear you had such a positive experience with Bella at our Green Mall location. We appreciate you highlighting her helpfulness in finding the perfect family gifts. It's wonderful to know that you enjoyed learning about our ribbon machine and that you'll be returning to shop with us again.
Kind regards,
Jasmyn
Best price Fast delivery after checking other…
Fast delivery after checking other stores definitely the best price
20 December 2024
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