The Perfume Shop - Newbridge 171 Reviews 124

TrustScore 5 out of 5

4.9

Kiosk 6, Whitewater Shopping Centre, W12 D268 NEWBRIDGE, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Customer service is amazing. All the workers are so kind and are really helpful and give great tips when it comes to fragrances and perfumes. Great prices and is my go- to number 1 shop for fragrances... See more

Company replied

Rated 4 out of 5 stars

Hit and miss with the staff. First experience was bad during busy Christmas period but last experience was amazing. She went out of her way to explain savings and provided free gift. My advice is go w... See more

Company replied

Rated 5 out of 5 stars

Ann-Marie was amazing, she helped me and my fiancee pick out our wedding sents, made it very enjoyable and stress free

Company replied

Rated 5 out of 5 stars

Thanks to Suzanne for my student discount !! I’ll enjoy wearing my perfumes. Excellent customer service!! Can’t wait to come back again !

Company replied


Company details

  1. #29 of 111 best companies in Perfume store
  2. #69 of 220 best companies in Beauty product supplier
  3. #21 of 82 best companies in Cosmetics and Perfumes Supplier
  4. #35 of 131 best companies in Cosmetics shop
  5. #28 of 66 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Kiosk 6, Whitewater Shopping Centre, W12 D268, NEWBRIDGE, Ireland

4.9

Excellent

TrustScore 5 out of 5

124 reviews

5-star
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Rated 5 out of 5 stars

Ann-Marie was amazing

Ann-Marie was amazing, she helped me and my fiancee pick out our wedding sents, made it very enjoyable and stress free

12 May 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thanks to Suzanne for my student…

Thanks to Suzanne for my student discount !! I’ll enjoy wearing my perfumes. Excellent customer service!! Can’t wait to come back again !

6 May 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. All the workers are so kind and are really helpful and give great tips when it comes to fragrances and perfumes. Great prices and is my go- to number 1 shop for fragrances. Highly recommend store. My favourite worker here is Suzanne. She is very kind and helpful and it's great to see her helping other customers who here queries and questions. Amazing shop all round. Must try.

6 May 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

Hit and miss with the staff

Hit and miss with the staff. First experience was bad during busy Christmas period but last experience was amazing. She went out of her way to explain savings and provided free gift. My advice is go when quiet time.

29 November 2025
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely customer service suzanne

7 April 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Suzan was an amazing help today

Suzan was an amazing help today. She recommended two lovely scents to me and my partner nothing bad to say couldn’t recommend any better.

2 April 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Suzanne helped me out a lot today and…

Suzanne helped me out a lot today and she was perfect with helping us

2 April 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic experience in Whitewater with Suzanne

Fantastic experience in Whitewater with the lovely Suzanne. Got great bargains and a refill with a gorgeous scent

2 April 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Suzan & Layla-may were so helpful with…

Suzan & Layla-may were so helpful with easy quick and fun experience making everything so peaceful and amazing

22 March 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jade attended to me at the Perfume Shop…

Jade attended to me at the Perfume Shop in Newbridge. She was very helpful, calm and knows her job very well.
She made my shopping experience a great one!

13 March 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Helpful friendly staff

Suzanne and Olivia were so helpful showing my myself and my partner all the different perfumes and were brilliant in helping us decide what we wanted. Really nice staff and super friendly

3 March 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Suzanne today

Amazing service from Suzanne today. Have great help and will be shopping here again !🫡

26 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely experience Anne marie was very…

Lovely experience Anne marie was very friendly and helpful easy enjoyable experience

19 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Anne Marie in Newbridge was an absolute…

Anne Marie in Newbridge was an absolute pleasure to deal with. Super friendly and we will definitely be back.

18 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Susan was very helpful and kind

Susan was very helpful and kind

16 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ann Marie assisted myself getting a few…

Ann Marie assisted myself getting a few presents and to say she went above and beyond is an understatement . Very happy with the customer service and will be returning

14 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I got a great deal of the Mugler Alien…

I got a great deal of the Mugler Alien today at the shop in Newbridge. Suzanne was very nice, and attentive, a great sales woman I must say.. Lots of great deals at the moment in the store...

9 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My favorite perfumes shop

My favorite perfumes shop

28 January 2026
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Today I dealt with Layla and Jade I was…

Today I dealt with Layla and Jade I was unsure what to get my partner for valentines and I couldn’t of pick my gift without them

3 February 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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