I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie wa... See more
Company replied
Location
Switch location72- 76 Northumberland Street, NE1 7DF Newcastle upon Tyne, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to th... See more
Company replied
A big thank you to Britney for her amazing customer service today. She was so helpful and made my shopping experience a pleasure.
Company replied
Lovely and helpfull staff member she helped pick a pefume for myself and after shave for my partner for our up comming wedding she was called brittany she was freondly bubbly and a credit to your comp... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #69 of 222 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #44 of 133 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
72- 76 Northumberland Street, NE1 7DF, Newcastle upon Tyne, England, United Kingdom
4.3
Excellent
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gold Star assistant
I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie was extremely helpful by searching the online order and checking her own order cupboard . She was very patient and kind and although the order wasn’t for her branch she didn’t hesitate to check thoroughly and speak to my daughter in law over the phone . I was very impressed . The parcel arrived very late in the day on the 7th the outer packaging was fine but the gift bag was badly torn and extra had been paid for gift wrap . I returned to the shop and Natalie supplied me with a new gift bag . I hope this compliment is passed on to Natalie she’s a star ⭐️ although we’re still disappointed with the online service .Thank you Mrs V R Bell .
6 August 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A big thank you to Britney for her…
A big thank you to Britney for her amazing customer service today. She was so helpful and made my shopping experience a pleasure.
6 August 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely and helpfull staff member she…
Lovely and helpfull staff member she helped pick a pefume for myself and after shave for my partner for our up comming wedding she was called brittany she was freondly bubbly and a credit to your company thankyou
6 August 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana was so lovely and helpful today
Sana was so lovely and helpful today! I had a great experience buying Ariana’s perfume 🤍
4 August 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience with the perfume shop was…
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to the shop to buy it on sale they only had the smallest and I wanted large and so I got that delivered. Won’t be running out anytime soon! My husband got a aftershave he loved as well and in both stores the staff were lovely. The only thing I would recommend is bigger bags. I had a few bags from holiday shopping and this was the only one I lost because it is so tiny. I feel it’s much easier to lose.
21 July 2026
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana extremely friendly & helpful
Sana was extremely friendly & helpful. Sorted all my issues, nothing was too much bother.
21 July 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zara was a very good service for me…
Zara was a very good service for me lovely person
20 July 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana she was very lovely girl and I…
Sana she was very lovely girl and I love her for that
20 July 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you so much
Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real credit to the team!
16 July 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.