This was my first experience of The Perfume Shop. I phoned the Norwich, Chapelfield branch to obtain a difficult to buy Ralph Lauren Polo Green male perfume. The lady I spoke to was called Lilli and i... See more
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Location
Switch locationUnit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB NORWICH, GB
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See what reviewers are saying
Maddie was amazing. She not only interacted with me but my little girl. She helped me pick an aftershave for my partner and it was just a lovely experience. Shopping in the summer holidays with a... See more
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Fast delivery packaged well included with my Engraved bottle of Hugo which was a very nice personal touch was a sample of another aftershave to try. Also the item was on offer so purchased for a reaso... See more
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Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beaut... See more
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Company details
- #35 of 114 best companies in Perfume store
- #69 of 220 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #44 of 131 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB, NORWICH, United Kingdom
4.8
Excellent
53 reviews
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Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Cannot believe how quick I received my…
Cannot believe how quick I received my mulgar perfume, and at a great price. Believe me I shop around and this was the best price by far
6 December 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Brilliant
Brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant
3 December 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Norwich - Maddie Excellent Service
Maddie really made a difference today. She was so kind, gentle, and attentive while helping me choose a perfume. There was no rush, no pressure... just genuine care and a warm presence. You can tell she truly enjoys helping people, and it shows in the calm, comforting way she speaks and guides you.
Her kindness felt real, and that’s what stood out the most. She turned a small moment into something memorable simply by being herself. Maddie, thank you.. your warmth and grace truly made my day better. You’re a lovely person and an asset to your team.
28 November 2025
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Easy to order and find product details
Easy to order and find product details. Fast delivery
17 November 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Very quick delivery and amazing price
18 November 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Customer feedback
Served by Maddie in the Norwich shop she was lovely, friendly, informative,encouraging without being pushy, a pleasure to be served by her, fantastic customer service.
11 November 2025
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Delivery was very quick as promised and…
Delivery was very quick as promised and paid for.
Product was as expected.
30 October 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Norwich 145
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Order arrived very quickly very pleased…
Order arrived very quickly very pleased with my item
25 September 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
The staff were very helpful friendly…
The staff were very helpful friendly always with a smile. Nothing was too much for them, they helped me to choose. Amazing experience I will be back for sure.
5 July 2025
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Always buy from the Norwich store
Always buy from the Norwich store, such lovely service from everyone there, full of smiles & I walk away happy, thank you so much Maddie, lilly, Gemma & Emily! ♥️
12 July 2025
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
They all work as a team,friendly happy…
They all work as a team,friendly happy smiling. Good service. Like to thank all the girls there.here are some of there names,Gemma,Lilli,Emily,Maddie.and who ever I've missed out.keep up the good work.
11 July 2025
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Reply from The Perfume Shop - Norwich 145
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop.
Half price and next day delivery
Half the price of everywhere else and next day delivery for £5 and still saved £17! Also i needed it within 2 days for a birthday gift
13 June 2025
Reply from The Perfume Shop - Norwich 145
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Order was delivered quickly and…
Order was delivered quickly and everything was correct. The shop site is easy to follow. Very pleased with items.
18 May 2025
Reply from The Perfume Shop - Norwich 145
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
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