Came in to the Perth store for an aftershave for my husband. Naila was very helpful and gave us a range of samples to smell. Although we ended up with his usual choice, she was still very friendly and... See more
Location
Switch locationUnit 40, St. John�s Centre, PH1 4UX PERTH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice. Left ver... See more
Company replied
Absolutely loved my experience at this perfume shop! The staff Naila were friendly, knowledgeable, and helped me find the perfect fragrance. Amazing collection with long-lasting scents and beautiful p... See more
Company replied
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #64 of 219 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #37 of 133 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom
4.9
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perth store
Came in to the Perth store for an aftershave for my husband. Naila was very helpful and gave us a range of samples to smell. Although we ended up with his usual choice, she was still very friendly and made our experience a lovely one. So refreshing to see good customer service.
29 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Joan
Absolutely loved my experience at this perfume shop! The staff Naila were friendly, knowledgeable, and helped me find the perfect fragrance. Amazing collection with long-lasting scents and beautiful packaging. Highly recommend to anyone looking for quality perfumes!
27 May 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly face
Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice.
Left very happy customers x
22 May 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were very helpful and quick…
The staff were very helpful and quick to set up and wrap up a set for a birthday present. Very polite staff and great customer service.
18 May 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naila and Debbie were very helpful and…
Naila and Debbie were very helpful and fun to be in the shop with. Got what I needed. Fantastic service. 🤩🤩🤩
8 May 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Service
I walked into my local Perfume Shop to check if they had a perfume in stock and I was greeted by Naila who was full of life, very bubbly and extremely helpful. She let me try the perfume and signed me up for Rewards Scheme. She put a smile on my face and had lovely customer service.
28 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Assistants very cheerful and happy to…
Assistants very cheerful and happy to help especially Naila. As well as refilling my bottle of Alien, she managed to sell me something I didn't know I needed! Enjoyable experience, I'll be back!
28 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff and very friendlies
Very helpful staff and very friendlies
25 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First class service.....and fun!
What a delight to be served by Naila when in the perfume shop Perth today. Friendly, knowledgeable and fun, great customer service and I will definitely be a return customer, a credit to the company
22 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Was served by Naila today absolutely lovely she showed us nice fragrance ended up getting myself something she recommended and showed my partner some aswell, great customer service.
15 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Birthday Fragrance's
When selecting a fragrance for my husband for a special birthday, Emily helped me, she was so patient as I went through most of the men's section of fragrance's. I bought two in the end, as well as joining up as a member so I got 20 percent off, I also bought a little bottle for myself to take on holiday, which can be filled with most perfume choices. To my surprise, when I got home there were a few beautiful little testers put in my bag from the other store assistant. Both Emily and the other lady were so kind, patient and efficient. I have only been in the shop once, but I shall definitely pop in again soon, for myself.
10 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naila was really good with us and gave…
Naila was really good with us and gave my sister a free perfume for a wedding coming up.
7 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was unsure of what to buy for Aunty
Was unsure of what to buy for Aunty. Abi the assistant recommended a few and found the perfect perfume. Also wrapped brilliantly. Outstanding service
4 April 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ms. Morven
Ms. Morven helped me today with my inquiries and order. she was so professional, fantastic and she knows her job well. She gave me a lot of freebies.
27 March 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff made my day
The staff Naiila and Debbie are amazingly happy, knowledgeable and friendly, made the experience enjoyable x
26 March 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naila served me today
Naila served me today, and what a wonderful, fun person she is. I wish every shop had people like her. I bought perfume for my wife and she suggested the personalised ribbon and gift wrapping. People like Naila just make the experience that much better.
18 March 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Yesterday, I went in to get myself and my husband a treat. Naila served me and she was genuinely a gem. Lovely bubbly person, with a great sense of humor. If I could, I would have bought all the perfumes haa
16 March 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
naila was so lovely i had the best…
naila was so lovely i had the best experience she made it all so easy
12 March 2026
Unprompted review
Reply from The Perfume Shop - Perth 47
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.