Assistant was so helpful. I bought a Dior perfume which they don't have do so said for it there snd had it posted to me, arrived two days later.
Company replied
Location
Switch locationUnit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
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See what reviewers are saying
Assistant had good knowledge of products and competently submitted a home delivery for a product they did not stock in-store. Very quick service and next day delivery was a great shopping experience.
Company replied
First rate knowledge courteous friendly professional service. Item wasn't in stock but was sent to our home. Needless to say it arrived a day earlier than advised. Brilliant Thank you
Company replied
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, United Kingdom
4.6
Excellent
52 reviews
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When ever I’ve ordered a perfume they…
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very much xx
24 May 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Great Staff
Really helpful in store, both this time and my previous time. Both times I’ve felt the staff member has gone above and beyond to help me make the right purchase. I ordered my second purchase in store for a home delivery, efficient delivery
24 March 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your kind review! We are thrilled to hear about your positive experiences in our store. We strive to provide exceptional customer service, and it's wonderful to know that our staff has gone above and beyond to assist you in making the right purchase. We are also pleased to hear about your positive experience with our home delivery service.
Many thanks,
Jasmyn
Friendly staff who gave me a surprising…
Friendly staff who gave me a surprising discount. Also two bonus perfumes included with my purchase.
19 March 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Super fast delivery
Super fast delivery.
Didn't think my perfume smelled the way it should, rang customer service who were very helpful, advised to return by post or go to a store.
Store staff went above and beyond for me, so helpful, in the end I was given a refund which arrived back in my account within days.
12 March 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
We appreciate you taking the time to share your experience. We're glad to hear that you received your order quickly and that our customer service team was able to assist you with your concerns. It's wonderful to know that our store staff went above and beyond to help you. We strive to provide excellent customer service and are delighted to know we met your expectations.
Many thanks,
Jasmyn
Friendly and helpful
26 February 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lovely experience and super quick…
Lovely experience and super quick delivery thank you
28 February 2025
Reply from The Perfume Shop - Portsmouth 81
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The product I bought in your shop was…
The product I bought in your shop was delivered to my address in less than 24 hours.
30 January 2025
Although went to shop in first place…
Although went to shop in first place very helpful and ordered for me onljne
9 December 2024
Delivered with care
8 December 2024
Was very easy to place my order on the…
Was very easy to place my order on the app. It was a very quick delivery and everything was well packaged. Would definitely shop with them again
4 December 2024
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