Walked in just for a quick look and walked out smelling incredible 😂 Becca was an absolute star. Super friendly, knew her stuff, and somehow managed to find a fragrance I actually loved which... See more
Company replied
Unit 54, Evesham Walk, B97 4ET REDDITCH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Walked in just for a quick look and walked out smelling incredible 😂 Becca was an absolute star. Super friendly, knew her stuff, and somehow managed to find a fragrance I actually loved which... See more
Company replied
Visited the Kingfisher Shopping Centre Redditch whilst on holiday and found The Perfume Shop, knew what I wanted but wasn’t 100% sure. The two lovely assistants sprayed two perfumes for me, decided on... See more
Company replied
Upon entering the shop we were greeted by both staff. (Bex and Sienna). Both offering excellent customer service. Answered all our questions and helped us choose what we needed for our upcoming weddin... See more
Company replied
Needed advice and help on a scent for someone else with only minimal information. Was served by someone who definitely knew their stuff and pinpointed it down to two perfect choices
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 54, Evesham Walk, B97 4ET, REDDITCH, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im a regular, I often come in when I need a gift. The team are always friendly and help me pick out something nice depending on who I’m buying it for. Today it was Bex and Sienna who were lovely and helpful 😊

Reply from The Perfume Shop - Redditch 97
Great customer service, Bex was very helpful and knowledgeable. Would highly recommend a visit, fantastic team

Reply from The Perfume Shop - Redditch 97
The shop layout was bright, organised and inviting. Rebecca was really helpful, very knowledgeable about the products and made sure that we got the best deal possible. Thank you for a good in store experience, I will be shopping here again!

Reply from The Perfume Shop - Redditch 97
Love I can order online get it delivered ,excellent service fast delivery,bonus is I’ve saved money on my order

Reply from The Perfume Shop - Redditch 97

Reply from The Perfume Shop - Redditch 97

Reply from The Perfume Shop - Redditch 97
I ordered Jimmy Choo perfume online; this also included samples two samples of perfume from a small selection. My order arrived within the advertised delivery timeframe and there was two additional samples of perfume also included. Great service.

Reply from The Perfume Shop - Redditch 97
Just been in to the Redditch shop as looking for a new perfume as I’m really fussy, I only like sweet and fruity and have struggled to find one . A girl called inaya I think her name is was absolutely fab! So helpful . She recommended all the perfumes that would suit me and spent time with me selecting . Sprayed them on a card and wrote the names on. She recommended I wait for it to settle on my skin of my top 2 for 20 minutes and she was so right and I finally found a fragrance I love !

Reply from The Perfume Shop - Redditch 97
Matt gave excellent customer service and was really helpful to help me find what I needed in store today.

Reply from The Perfume Shop - Redditch 97

Reply from The Perfume Shop - Redditch 97
Well as soon as I walked in Rebecca was so helpful didn't rush me took her time to explore my options I was very impressed the store looks and smells amazingly 👌 ☺️

Reply from The Perfume Shop - Redditch 97

Reply from The Perfume Shop - Redditch 97
People are so lovely and helpful, gave really helpful advice, would 100% recommend!!!

Reply from The Perfume Shop - Redditch 97
Matt & the Redditch team are incredibly helpful and knowledgeable the scents I go for so that makes an amazing tailored experience
Popped into the Redditch kingfisher store and was helped by Matt. He was so incredibly helpful and patient as we had no idea what we wanted. Walked out very happy customers!

Reply from The Perfume Shop - Redditch 97
Matt was fantastic, he was very patient and helped me find the exact fragrance I wanted, as it needed to compliment a branded body wash. He also helped me find a great deal on the fragrance too. Matt’s customer service was the best I’ve experienced in a long time.

Reply from The Perfume Shop - Redditch 97
Matt in Redditch kingfisher shopping center, helped me sooooo much,nothing was to much trouble all with a big smile 🥰 also wrapped my perfume beautifully with personalized ribbon which I loved ❤️

Reply from The Perfume Shop - Redditch 97
the staff at the Redditch branch were so helpful as they managed to supply my order to my home next day.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.