All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... See more
Company replied
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
152 reviews
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The ladies in Solihull were fab Tiabah…
The ladies in Solihull were fab Tiabah & Connie were polite and friendly they both were able to help me even though the ultimate needed wasn’t in store however helped me use that online store to do delivery to Home. They Credit to the branch.
29 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in not knowing anything, left happy
Came in not knowing anything about how to pick a scent or where to start. Tiabah noticed immediately and helped me pick exactly what I wanted!
29 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Lovely customer service from Noora couldn’t ask for a better person to serve me she is always polite and amazing thanks noora for making my day
29 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Unintentional Gift
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over the choices and throughout conversation discovered my usual perfume was also available in house at a discount. They ensured I was able to take advantage of offers on another perfume as part of a set, and although I didn’t quite get the gift intended, I delighted in walking away with my own purchases. Thank you ladies :)
27 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Connie was very helpful beautiful lady
Connie was very helpful beautiful lady. She helped us so much and made our decision quiet easy and felt comfortable with her
11 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Connie was so helpful and plesent
Connie was so helpful and plesent
Explained very well .
Nothing was to much of a bother .
It was lovely to meet a lovely sales assistance 😊
11 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shop purchase and home delivery
Extremely helpful in the shop and ordered the product they didn’t have in store to be delivered to my home which it was. I also received a free gift.
1 March 2026
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella gave me perfect service today and…
Ella gave me perfect service today and was very helpful and welcoming !
1 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was so helpful and kind!
Ryan was so helpful and kind!! Helped me pick out the perfect vanilla smelling gift set and was very patient. Will be coming back :)
21 February 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was wonderful in helping me…
Ryan was wonderful in helping me purchase the new Miss dior perfume, he spent a lot of time with us, didn’t rush us one bit and was absolutely lovely!! Great customer service!
21 February 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiabah was at the store with a warm…
Tiabah was at the store with a warm welcome and smile which made my day. She made the whole decision process a lot easier of choosing the correct perfume. Absolutely helpful!
18 February 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiabah & Carla were very helpful with…
Tiabah & Carla were very helpful with recommendations and excellent service.
2 February 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick easy transaction as always
Quick easy transaction as always, staff was helpful, good price
21 January 2026
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiahbas service was amazing extremely…
Tiahbas service was amazing extremely helpful and gave me the best advice she went above and beyond, will be coming back, thankyou!
27 January 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience with friendly staff that accommodated. Thanks to Nora for all her help.
26 January 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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