I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... See more
Company replied
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
I had a wonderful experience at the perfume shop thanks to Lucinda. She was incredibly kind, patient, and attentive while helping me choose the perfect fragrance as a gift. I wasn’t sure where to star... See more
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #21 of 85 best companies in Cosmetics and Perfumes Supplier
- #43 of 133 best companies in Cosmetics shop
- #26 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 108 best companies in Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
144 reviews
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Amazing service from Lucinda!
Amazing service from Lucinda!! So helpful and lovely.
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Lucinda was extremely friendly and…
Lucinda was extremely friendly and helpful when making perfume choices today. Would definitely recommend friends .
2 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Extremely helpful young lady
Extremely helpful young lady. Made my shopping experience very easy!
Connie helped me pick some gifts with excellent gift wrap, definitely will be returning.
Thank you !
26 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Lucinda was great
Lucinda was great! Lucinda was very patient and showed me a lot of options.
23 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop.
Tibah was fantastic today in store
Tibah was fantastic today in store, helped me pick a perfume for my sister! Thank you very much Tibah 😊
23 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop.
Just popped in come all the way from…
Just popped in come all the way from Bradford
Connie made my life and shopping so much easier and was so helpful.
Flying visit and happy with my shop
11 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Alisha and Ryan had amazing customer…
Alisha and Ryan had amazing customer service and recommended great products and helped me exceptionally.
7 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Lucinda was exceptionally helpful and…
Lucinda was exceptionally helpful and kind . Will definitely purchase again from the Touchwood store
6 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Very friendly staff in the Solihull…
Very friendly staff in the Solihull branch
Very helpful
21 May 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Served by Alisha
Served by Alisha, brilliant service, warm and efficient! Had an autistic toddler with me but did not hesitate to help and be patient
31 May 2025
Unprompted review
Excellent service by Connie
Was greeted by Connie upon arriving to the moment I left she was there to answer any and all questions. She was particularly helpful with advising me on aftershaves I’d like after describing the scent I like. She then brilliant advised me on the perks of signing up.
29 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Ryan was AAAmazing!
Ryan was AAAmazing!! so patient, helpful and friendly! A 5 star service ! Thank you
23 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Absolutely fantastic service with…
Absolutely fantastic service with Lucinda today, she was extremely attentive and caring throughout our time here today. Looking for a wedding gift and we found the perfect gift. The finishing touches to the gift were amazing, thank you
14 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
Amazing customer care
Amazing customer care, thank you Lucinda for help in me find and beautifully wrap my daughters present for her wedding xx
14 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
I really love the staff in the solihul…
I really love the staff in the solihul branch such a lovely staff very respectful
8 May 2025
Reply from The Perfume Shop - Solihull 293
Mid ken,
We appreciate your kind review! We're so pleased to hear you had a positive experience with our staff. Thanks for your feedback; we're glad you enjoyed your visit.
The Perfume Shop
Birthday gift
I needed to purchase a birthday gift and Carla was really helpful, went through all of the options to help me make a decision and told me about the great offers instore. She also told me about a fab wrapping service that they have available - I would 100% recommend!
12 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Ella and Connie were amazing today
Ella and Connie were amazing today. Oth helped me find my perfect fragrance.
11 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Fantastic service staff are a breath of…
Fantastic service staff are a breath of fresh air!! Lovely so friendly Ryan and connie were amazing thank you so much!! Xx
10 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
Sensible approach to browsing fragrances
Enjoyed popping in to have a look at various bottles I’d had my eye on. I appreciated that I wasn’t jumped on the second I walked through the door and allowed time to browse before 5 or so mins later offered any help. Even explaining that an offer wasn’t valid on an item I was interested in was good to know prior to the till.
I don’t use TPS for the loyalty scheme especially due to the poor ‘items’ but the stores and online for their deals and availability are always a go to place, touchwood store is no exception great staff, great location and accessibility
30 April 2025
Reply from The Perfume Shop - Solihull 293
Hi
We're glad you enjoyed your experience and appreciated the browsing time. We're also happy to hear that the information about the offer was helpful. We appreciate your feedback regarding the loyalty scheme and are happy that our stores and online availability meet your needs. We appreciate your kind words about our staff, location, and accessibility. Thank you for your review!
The Perfume Shop
Connie helped me with my fragrances…
Connie helped me with my fragrances verry satisfied thank you
8 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
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