Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... See more
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... See more
Company replied
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... See more
Company replied
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
Company replied
Company details
- #33 of 117 best companies in Perfume store
- #66 of 215 best companies in Beauty product supplier
- #20 of 81 best companies in Cosmetics and Perfumes Supplier
- #41 of 134 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #31 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
191 reviews
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Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Hadiza had excellent service 5 start…
Hadiza had excellent service 5 start review
21 November 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Ava May was amazing!!
Ava May was amazing!!! So helpful! Would recommend to anyone. Patients of a saint as have a very indecisive teenager.
20 November 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The staff were excellent
The staff were excellent. Knowledgeable and approachable. A breath of fresh air compared to other stores I visited yesterday.
You could tell they were truly happy to be there and were a good team. What a difference it makes to a shopping experience.
14 November 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Their complaints department are an…
Their complaints department are an absolute joke,
31 October 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi
We regret that you had a negative experience with our team. We'll look into this to see how we can improve. if you need this discussed with our customer service, please contact at reviews@theperfumeshop.com.
Thank you.
The Perfume Shop
Staff were exceptional
Staff were exceptional, in helping and understanding our requirements, very friendly and clearly they enjoy their working environment. Felt very comfortable in the shopping arena! Very nice to feel welcomed! What's more one of our items required was out os stock and we ordered it, this item arrived the very next day, unbelievable service - thank you
4 November 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Emily and Brad was so helpful and they…
Emily and Brad was so helpful and they try they best
29 October 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Wedding Day Perfume!
We came into The Perfume Shop the day before our wedding and were helped by Brandon — he was absolutely lovely! My now husband is super fussy and had no idea what he wanted, but Brandon was so friendly and patient. He gave honest advice, wasn’t pushy at all, and encouraged us to try scents properly on the skin and come back once they’d settled.
Thanks to him, we found our perfect fragrance — Dior Homme — which was just lovely. It’s now our signature wedding scent and will always take us back to that special day. Couldn’t recommend Brandon enough!
9 October 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Great service
Great service, the staff Mariolla & Tina were very friendly and helpful, they made some great perfume recommendations! Would definitely recommend.
7 October 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Maryam was brilliant she helped us out…
Maryam was brilliant she helped us out and found us the best deal thank you
3 October 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
G was amazingly helpful
G was amazingly helpful. Easy to talk to and knows her stuff. Just got the perfect fragrance all thanks to her
27 September 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
I bought some perfume at The Perfume Shop Southampton
I bought some perfume at The Perfume Shop in Southampton yesterday. It was my second purchase there. I like the VIP Rewards program for customers. But I'm most pleased with the service from a lady named Mariola. She's a professional with extensive perfume knowledge. She can advise and help you choose the right fragrance. Thank you.
16 September 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
I've been on perfum shopping yesterday…
I've been on perfum shopping yesterday with one my friend we talk about fragrances and one of the staff came to us with positive attitude and smile, her name is Mariola we started conversation , in the end she offered me gift set of my favourite perfume with little discount. Its was good experience and perfect customer service
26 August 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thanks for your review. We're happy to hear about your positive experience and that you were pleased with the customer service you received while shopping with us. We appreciate you choosing us.
Kind regards,
Jasmyn
The Perfume Shop
Marioua was extremely helpful and kind…
Marioua was extremely helpful and kind in giving extra bonuses to purchase. Great to be able to use the one for all voucher in store.
26 August 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Mariam was very kind,very helpful
Mariam was very kind,very helpful. Her service was excellent
22 August 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Came in today and Tristan served me
Came in today and Tristan served me, great experiențe will be back
14 August 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Really nice customer service by Sian…
Really nice customer service by Sian and Tristan they helped find the products I needed and provided great wrapping
13 August 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
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