The Perfume Shop - Stirling 122 Reviews 

61
TrustScore 5 out of 5

4.8

Kiosk Unit 3b Ochil View Mall, The Thistle Marches Centre, Goosecroft Road, FK8 2EA STIRLING, GB


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Rated 5 out of 5 stars

The staff are really great and they advise on the perfume to get. They are very patient and knowledgeable with the perfumes. I love the services. Lynn and Kerry were absolutely amazing.

Company replied

Rated 5 out of 5 stars

Lynne and Kerry were absolutely amazing and kind. They took their time to give us great options despite it being closing time. Love it.

Company replied

Rated 5 out of 5 stars

Visited the Stirling store today .The two ladies who were working at approx 130pm were so helpful and friendly . Going to stock room especially to find a sample for me to try .Nothing was too much tro... See more

Company replied

Rated 4 out of 5 stars

I found it easy to decide what perfume I wanted to buy for my friend birthday. There’s plenty of selection to choose.

Company replied


Company details

  1. #34 of 116 best companies in Perfume store
  2. #67 of 216 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #43 of 130 best companies in Cosmetics shop
  5. #26 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #29 of 106 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Kiosk Unit 3b Ochil View Mall, The Thistle Marches Centre, Goosecroft Road, FK8 2EA, STIRLING, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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4.8

All reviews

(61)

34,096 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are really great and they…

The staff are really great and they advise on the perfume to get. They are very patient and knowledgeable with the perfumes. I love the services. Lynn and Kerry were absolutely amazing.

26 August 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lynne and Kerry were absolutely amazing…

Lynne and Kerry were absolutely amazing and kind. They took their time to give us great options despite it being closing time. Love it.

26 August 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Love it so much

28 July 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maddison was so unbelievably helpful

Maddison was so unbelievably helpful. Loved her attitude was so happy to be helped by her, cannot recommend enough!

6 August 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lynn was so friendly and knowledgeable

Lynn was so friendly and knowledgeable, great choice of perfumes too and 20% off!

1 August 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Visit the store in stirling staff were…

Visit the store in stirling staff were helpful and lovely good customer service

26 July 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lynne was super friendly and a great…

Lynne was super friendly and a great help choosing a perfume and signing me up as a new member ⭐️⭐️⭐️⭐️⭐️

17 July 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from the perfume store

Sophie was very professional and really knew her product. Well done!

17 June 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I asked Elaine at the shop for a…

I asked Elaine at the shop for a coconut vanilla perfume, she found me exactly what I was looking for alien goddess… smells like heaven. She was so friendly and super helpful, great customer service

10 June 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Product unavailable in store and had to be ordered online. Staff so helpful. Delivery excellent. Arrived before estimated due date. Highly recommend.

1 June 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had the best experience today in…

Had the best experience today in Stirling. Served by Elaine. Great customer service, friendly, professional and patient. Very happy with my service.

30 May 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Extremely pleasant and helpful staff

Extremely pleasant and helpful staff. Only had one item left in shop and I wanted two. They assisted me in ordering the second online. Received within 3 days. Great service!

25 May 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent staff and service

Excellent staff and service. Very friendly and helpful. Great special offers.

20 May 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Carol was informative extremely helpful…

Carol was informative extremely helpful she went to great lengths to assist me in my purchase
Her expertise in sourcing a specific sent with the notes that was very pleasing for me

22 May 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Carol was extremely helpful in helping…

Carol was extremely helpful in helping me find something new, can’t fault her customer service

23 April 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service and love the personalised…

Great service and love the personalised ribbons on gift wrap

22 April 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Great service, very helpful.

21 April 2026
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Helpful and pleasant servuce

The efficient way the member of staff dealt with me. My chanel no 5 was out of stock so she had ir sent to my home address. It arrived within 3 days.
Excellent service.
Very pleasant lady too.

6 April 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

prompt service package in perfect…

prompt service package in perfect condition on arrival. Delivered before expected date of delivery

25 March 2026
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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