Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find... See more
Location
Switch locationUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more
Company replied
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
Company replied
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... See more
Company replied
Company details
- #34 of 117 best companies in Perfume store
- #69 of 215 best companies in Beauty product supplier
- #21 of 81 best companies in Cosmetics and Perfumes Supplier
- #43 of 132 best companies in Cosmetics shop
- #26 of 67 best companies in Flavours, fragrances and aroma Supplier
- #31 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom
4.8
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you want to go to the Perfume shop…
If you want to go to the Perfume shop in Surrey Quays, please look for Mai. She’s amazing in her customer service skills and has so much knowledge on each perfume I wanted to buy. Thank you so much Mai, for your time and effort, I will be back!
12 December 2024
Unprompted review
Mai from the Surrey Quays store served…
Mai from the Surrey Quays store served me today and was so helpful. Thanks so much. Did it all with a smile and such patience
13 December 2024
Unprompted review
It was great didn't have to wait long…
It was great didn't have to wait long thanks guys
26 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.