We had a wonderful experience at The Perfume Shop in the Tooting branch. Mary provided outstanding customer service from start to finish. We bought Prada Paradoxe Intense, and she was so friendly, pa... See more
Company replied
Location
Switch location19 High Street, SW17 0SN LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nothing i dislike it’s u ask for samples no never got none u will gt them with ur order just done order yesterday and another one today cnt get samples how do u no what it’s like
Company replied
I had an amazing experience yesterday at the Tooting store thanks to Doreen. Her customer service was honestly the best I’ve ever received. She was so sweet, friendly, and helpful, and she made me fee... See more
Company replied
I' m an avid fan of Perfume shop in Tooting broadway. The perfume attendants like Samira and Abdul has always been accomodating and helpful in the wise choice of fragrances. They will always update me... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #66 of 220 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #41 of 129 best companies in Cosmetics shop
- #25 of 69 best companies in Flavours, fragrances and aroma Supplier
- #27 of 108 best companies in Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
19 High Street, SW17 0SN, LONDON, United Kingdom
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a good experience buying from…
It was a good experience buying from the perfume shop and I went to tooting store 2 of these ladies were so nice. They made my experience even better I don’t know their name but their dedication needs to be appreciated 🙌🏼
3 September 2025
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Doreen was so lovely and helpful and…
Doreen was so lovely and helpful and kind I really appreciate it
28 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Doreen is the best (Tooting high street Superdrug…
Doreen at Tooting high street Superdrug store was excellent. Main reason why I keep coming back. She knows her perfume. She’s patient. Funny and all round joy to be around.
25 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hello,
We appreciate your positive review! We are so happy to hear that you had a wonderful shopping experience with us and that our team was helpful. Thank you for choosing us.
Kind regards,
Jasmyn
The Perfume Shop
Alice’s 10/10 Customer Service
Every time me and my mum go to tooting it’s always in the hopes Alice is working!
She understands me and my mums taste over the months of coming there and knows exactly what we are looking for! We do usually take a while in there, but we never feel rushed and we hope this review reaches her, as she deserves her flowers!
All the staff are genuinely lovely and extremely knowledgeable and helpful and we look forward to coming there and having some retail therapy!
See you soon Tooting!
23 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hello,
We're so happy to hear about your wonderful experiences in our Tooting store. It's great to know our team makes your visits special, and we appreciate your kind words.
Sincerely,
Jasmyn
The Perfume Shop
Excellent customer service by Doreen at…
Excellent customer service by Doreen at tooting she was very helpful in helping. Me choose gifts thanks
19 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Doreen was amazing and super helpful…
Doreen was amazing and super helpful lovely experience
19 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your feedback. It's great to hear you received 5* service with Doreen in our Tooting store. Thank you, we appreciate you.
The Perfume Shop
Courteous staff
12 August 2025
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Doreen in tooting perfume shop gave us…
Doreen in tooting perfume shop gave us a great costumer sevice, loved the interaction. Thanks alpt
12 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
I was served by Aysha Gul at the…
I was served by Aysha Gul at the Tooting perfume shop and she was a very kind person she helped me find the right product and I found exactly what i was looking for. I really liked the customer service here.
5 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thank you for your response and positive feedback!
The Perfume Shop Team
Me and my mum had a very nice…
Me and my mum had a very nice experience with Aysha Gul at the Tooting perfume shop she really helped us choose the right product and was really nice and talkative. Overall good experience.
5 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
We were served by Ashleigh at the…
We were served by Ashleigh at the Tooting highstreet store she was amazing and helpful very efficient in finding us a choice of perfume x
1 August 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Doreen in Tooting was lovely and was a…
Doreen in Tooting was lovely and was a great help!
25 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
I went today to buy a gift at Tooting…
I went today to buy a gift at Tooting Broadway and Doreen was a Kind and helpful with me.
24 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
very good job
very good job, helpful and pleasant. Thank You Doreen in Tooting.
Doreen helped me get presents for the teachers, wrapped them and did personalised ribbons. I was so impressed and happy with my gifts.
17 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
I went to the tooting branch for… purchase of perfume
I went to the tooting branch for perfume and Aysha Gul was so amazing helped me picked the right perfume , even though I felt like i was pushing her to the limit to try gifting wrapping the out come was excellent and i couldn’t thank her more :)
14 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
my experience was lovely doreen helped…
my experience was lovely doreen helped with everything and made the experience very pleasant.
7 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Tooting SD 561
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
Doreen was amazing she was very…
Doreen was amazing she was very friendly and helpful
3 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Great service from Doreen very friendly…
Great service from Doreen very friendly and helpful
3 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
All staff were lovely.
All staff were lovely.
I was served by Alessia who was warm, welcoming and very professional! She is an excellent Sales Assistant and a credit to your team!
Highly recommend!
1 July 2025
Unprompted review
Reply from The Perfume Shop - Tooting SD 561
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.