Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, an... See more
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Location
Switch locationUnit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB
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See what reviewers are saying
Trust me Sanaz as be very hospitable staff have ever met since my decade years of coming to perfume and she is friendly Made a good chose for every member of my family that op in the shop
Company replied
Ryan has been an absolute legend and a gentleman helping get myself ready for a date with the perfect scent. Thankyou so much you lovely man!
Company replied
Amazing service, Cath served me and was amazing help when wanting to smell the perfumes / Aftershave. I also got 15% discount student discount on my purchase which I had forgotten to ask about which... See more
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Company details
- #34 of 114 best companies in Perfume store
- #67 of 221 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #43 of 132 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, United Kingdom
4.9
Excellent
288 reviews
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Thanks very much
21 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ryan was great help at the perfume shop…
Ryan was great help at the perfume shop at the Trafford Centre!
14 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Trust me Sanaz as be very hospitable…
Trust me Sanaz as be very hospitable staff have ever met since my decade years of coming to perfume and she is friendly
Made a good chose for every member of my family that op in the shop
13 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ryan was super helpful at the Trafford…
Ryan was super helpful at the Trafford centre store. He helped me select a perfume for my wife which she loves .
13 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service today from Amy
Great service today from Amy. She was happy and polite and extremely helpful when suggesting a selection of fragrances xx
5 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service from sanaz…
Great customer service from sanaz helped men find what I wanted
4 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib brilliant service
Aqib brilliant service , great guy ready to help you with anything !
3 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service 👏
I had an excellent experience at the perfume shop on the top floor of the Trafford Centre, thanks to Aqib. From the moment I walked in, he provided outstanding customer service and made me feel welcome and valued as a customer.
Aqib was knowledgeable, professional, and took the time to show me a variety of different fragrances without making me feel pressured. He listened to what I was looking for and offered great recommendations, helping me find the perfect scent. Thanks to his expertise and patience, I ended up purchasing Valentino Born In Roma Men's perfume, and I couldn't be happier with my choice.
Aqib is a real credit to the store. Friendly, approachable, and genuinely passionate about helping customers, he made the whole shopping experience enjoyable. On top of that, he's a very smart and presentable young man who represents the brand exceptionally well.
Excellent service like this deserves recognition, and Aqib certainly deserves a pay rise for the level of customer care he provides. Thank you, Aqib, for such a fantastic experience!
2 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib was very helpful and gave me all…
Aqib was very helpful and gave me all information of the perfume which I was not sure about. Happy with my purchase
2 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service at The…
Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, and returned it to us. A big thank you to John for his honesty and professionalism. Highly recommended!
1 August 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lara was so lovely and helped me pick…
Lara was so lovely and helped me pick the right perfume for a gift I was buying.
30 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Terrible Service
Just walked into the store with intentions to buy. The two guys serving did not even acknowledge me, just chatted to each other! I was the only customer in the store. I walked out and spent my cash elsewhere ! Crap service, these guys don’t deserve their job!
30 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello Jonathan,
Thank you for sharing and I am sincerely sorry to hear about your experience in store and completely understand how disappointing it must have been to feel that you were not acknowledged or supported during your visit.
The level of service you have described is not the standard we expect from our colleagues and I apologise that you left feeling this way, especially when you had visited with the intention of making a purchase.
If you are able to provide any further details regarding your visit, such as the store location, date and approximate time, please contact our Customer Services team. We will be happy to look into this further and share your feedback with the relevant Area Manager for review.
Thank you again for bringing this to our attention. Feedback such as yours is important in helping us improve the service we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ryan has been an absolute legend and a…
Ryan has been an absolute legend and a gentleman helping get myself ready for a date with the perfect scent. Thankyou so much you lovely man!
29 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib served me today wonderful…
Aqib served me today wonderful experience perfect service he’s a really nice person, knew how to answer my questions
28 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib suggests hopes fragrances
Aqib suggests hopes fragrances, amazing service highly recommend
28 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really good service
Really good service, amy was brilliant with helping to pick a suitable perfume, shout out to her !
23 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
aqib helped me finding a perfect…
aqib helped me finding a perfect fragrance couldn’t ask for someone better he is a great man polite and respectful 10/10
21 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
aqib great man gave 10/10…
aqib great man gave 10/10 recommendations and in general the perfume shop should be glad to have him
21 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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