I was greeted /served by a lovely lady called Hayley who was absolutely fantastic. Very informative about helping me choose the perfect fragrances for family members. Cannot fault at all. Will definit... See more
Company replied
Location
Switch locationUnit SU 60, Royal Victoria Place, TN1 2SS TUNBRIDGE WELLS, GB
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See what reviewers are saying
Excellent service by Tunbridge wells staff today could not fault them and the service was great and the perfumes even better the Jean Paul gautier perfume latest range perfect. The individual ribbon s... See more
Company replied
Andrea was welcoming and helpful, we felt heard and made to feel comfortable. She was very honest, she wasn't pushy and wasn't just trying to make a sale, it felt like she genuinely wanted to help us... See more
Company replied
All the staff are very friendly , chatty , helpful ‘ knowledgeable and passionate about fragrance. Pleasure to talk to. Kasia and Rosie are lovely
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #63 of 218 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #37 of 133 best companies in Cosmetics shop
- #28 of 67 best companies in Flavours, fragrances and aroma Supplier
- #26 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit SU 60, Royal Victoria Place, TN1 2SS, TUNBRIDGE WELLS, United Kingdom
4.7
Excellent
25 reviews
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Excellent communication skills
Excellent communication skills
Made everything very easy and comfortable for me
Thanks
28 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service by Tunbridge wells…
Excellent service by Tunbridge wells staff today could not fault them and the service was great and the perfumes even better the Jean Paul gautier perfume latest range perfect. The individual ribbon service to put on the perfumes made it even better. Excellent service from start to finish .
27 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff very helpful and friendly.Really…
Staff very helpful and friendly.Really took the time to make sure I got what I wanted.
I was served by Majka and my husband was served by Andreea
23 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service super friendly and…
Fantastic service super friendly and very efficient well done guys.
Thank you Hayley for exceptional service was a pleasure
22 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
I was greeted /served by a lovely lady called Hayley who was absolutely fantastic. Very informative about helping me choose the perfect fragrances for family members. Cannot fault at all. Will definitely be coming back. Will need Hayley's help again for more purchasing!
14 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All the staff are very friendly
All the staff are very friendly , chatty , helpful ‘ knowledgeable and passionate about fragrance. Pleasure to talk to. Kasia and Rosie are lovely
20 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super perfumes and wonderful staff.
All the staff are pleasant and helpful especially Rosie who always has a lovely smile. She was happy to show me a selection of perfumes. I will be visiting the shop again soon.
9 April 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing team and amazing products!!
Kasha was so lovely and welcoming, her knowledge of the background behind the perfumes and how they were originally intended to use by the designer was amazing!! Could not recommend more!
3 April 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very welcoming and helpful
Andrea was welcoming and helpful, we felt heard and made to feel comfortable. She was very honest, she wasn't pushy and wasn't just trying to make a sale, it felt like she genuinely wanted to help us find a new scent.
Next time we need some more aftershave and perfume we definitely will go back to this store.
13 March 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best store and staff is amazing🥰
7 March 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience in this shop with…
Great experience in this shop with Posie who told me about their 20% off deal for the day. She was really helpful and friendly. Thank you so much!
3 February 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
In the Tunbridge Wells store
In the Tunbridge Wells store, I was assisted by Posy who was very helpful in directing me to a new scent for my husband and in purchasing perfume for myself. She was professional, polite and friendly. Thank you!
19 January 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service by Posie
Great customer service by Posie, left very satisfied
17 January 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great place to shop
Great place to shop, the staff is lovely, very friendly and knowledgeable.
28 November 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Kasia store manager in tunbridgewell…
Kasia store manager in tunbridgewell was so helpeful.amizing girl helped me all i needed.thank you casia
24 November 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Just had the loveliest experience in…
Just had the loveliest experience in the perfume shop, I was served by Millie and Rosie the customer service was fantastic and I'll definitely be going back when I need to restock
❤️
7 August 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Kasia at the perfume shop Tunbridge…
Kasia at the perfume shop Tunbridge Wells has been an angel. She made much easier for me to choose the best gift for my parents and she’s also been very kind and treated me to a gift. Definitely will be back in store . Thank you Cristina
19 July 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Rosie fab
Rosie, one of the store attendants, was wonderful. Really helpful, knowledgeable, and lovely
2 July 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
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