I had such a lovely experience at the perfume shop in the Ridings, Wakefield! The staff were incredibly friendly and took the time to help me find the perfect scent without being pushy at all. The... See more
Company replied
Unit 50, Bishops Walk, The Ridings Shopping Centre, WF1 1YB WAKEFIELD, GB
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I had such a lovely experience at the perfume shop in the Ridings, Wakefield! The staff were incredibly friendly and took the time to help me find the perfect scent without being pushy at all. The... See more
Company replied
I just wanted to give great feedback to Diana at the Wakefield Ridings Centre who I have visited twice in the last month and will be certainly going back. I was originally in boots but the staff did n... See more
Company replied
I had a lovely experience at The Perfume Shop on Monday. I stopped by to see what new perfumes they got and ended up buying two fragrances – one for me and one for my husband. Alina was super frie... See more
Company replied
I had such a fantastic experience at The Perfume Shop in the Ridings, Wakefield, and it was all thanks to Diana. From the moment I walked in, she was warm, welcoming, and genuinely attentive witho... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 50, Bishops Walk, The Ridings Shopping Centre, WF1 1YB, WAKEFIELD, United Kingdom
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I had such a fantastic experience at The Perfume Shop in the Ridings, Wakefield, and it was all thanks to Diana.
From the moment I walked in, she was warm, welcoming, and genuinely attentive without being pushy. She took the time to understand exactly what I was looking for, asked thoughtful questions, and guided me through a range of options with real knowledge and enthusiasm. It’s rare to find someone who strikes that perfect balance between professionalism and friendliness, but Diana absolutely nailed it.
Her product knowledge was seriously impressive — she didn’t just point me toward popular choices, she explained notes, longevity, and even suggested alternatives I wouldn’t have considered, all of which suited me perfectly. You can tell she truly cares about helping customers find the right fragrance rather than just making a sale.
Thanks to her, I left with a fragrance I absolutely love, and the whole experience felt personal and enjoyable rather than rushed.
Diana is a real credit to the Wakefield Ridings branch — outstanding customer service and a genuinely lovely person. I’ll definitely be returning!

Reply from The Perfume Shop - Wakefield 117
I just wanted to give great feedback to Diana at the Wakefield Ridings Centre who I have visited twice in the last month and will be certainly going back. I was originally in boots but the staff did not acknowledge me and were talking amongst themselves when I entered the store but also continued whilst I was there for a good 5 minutes so I thought I would return my custom to the perfume shop as Diana was really helpful last time. This time Diana remembered me from the last visit and started a general conversation which was nice to be welcomed and also remembered. I did purchase more items thanks to the help of Diana.

Reply from The Perfume Shop - Wakefield 117
Needed Help! Dianna & Amy were brilliant. Helped me choose a great aftershave and gave me a deal on a set too. Made my day thanks 🤗

Reply from The Perfume Shop - Wakefield 117
Amazing service from Diana. Informed of the deals they had and expertise in perfumes. Ordered the new Daisy!!
Had a variety of samples too which helped.
Thank you.

Reply from The Perfume Shop - Wakefield 117
I had such a lovely experience at the perfume shop in the Ridings, Wakefield! The staff were incredibly friendly and took the time to help me find the perfect scent without being pushy at all. There’s a great range of fragrances to choose from, whether you’re after something classic or a bit more unique.
What really stood out was how knowledgeable the team were—they made great recommendations based on what I liked, and I ended up discovering a new favourite! The shop itself is clean, well-presented, and really welcoming.
I’ll definitely be coming back again and would highly recommend it to anyone looking for a great fragrance and excellent customer service 😊

Reply from The Perfume Shop - Wakefield 117
The guys are always on hand to help and really take their time with me every time I visit. I wouldng go anywhere else as they always provide me with everything I need. Thanks Scarlett and Alina.

Reply from The Perfume Shop - Wakefield 117
Alina has been amazing helping around with choosing my best friends gift x

Reply from The Perfume Shop - Wakefield 117

Reply from The Perfume Shop - Wakefield 117
Best customer service ever!! Always smiling faces and happy to help me.
Thank you Alina

Reply from The Perfume Shop - Wakefield 117
Nice staff, very helpful, helped me pick out the perfect fragrance for my girlfriend’s birthday. Thank you

Reply from The Perfume Shop - Wakefield 117
One of my top favourite shop for sure , whenever I’m in need of a gift for my family or friends that’s the best idea for it .
On my last visit here been assisted by Alina , she is one of the most amazing and friendly staff of this Shop . She recommended me what’s the best of the season. Big Thanks to her . Till next time 🤩

Reply from The Perfume Shop - Wakefield 117
Was served by Courtney, she was very helpful in finding the fragrance which best suited me to entice the ladies and some men. Excellent service will return again

Reply from The Perfume Shop - Wakefield 117
Very friendly staff, happy to help and very informative. Especially impressed by Courtney who helped me pick out something for my girlfriend she was very helpful!!

Reply from The Perfume Shop - Wakefield 117
Excellent service the staff are very welcoming and knowledgeable. I highly recommend!

Reply from The Perfume Shop - Wakefield 117
Amazing customer service from Aimee and Alina. They've helped me get a perfect gift for my wife which she loved. I will defo come back ,,,

Reply from The Perfume Shop - Wakefield 117
I Visited the Perfume shop in Wakefield, Courtney and Alina helped me with a purchase for my anniversary. I was impressed with the professionalism of service. I would highly recommend

Reply from The Perfume Shop - Wakefield 117
I had a lovely experience at The Perfume Shop on Monday. I stopped by to see what new perfumes they got and ended up buying two fragrances – one for me and one for my husband.
Alina was super friendly and very helpful. She made great recommendations and made the whole experience enjoyable.
I’ll definitely be back!

Reply from The Perfume Shop - Wakefield 117
Always use the perfume shop in the ridings, wakefield, the staff Alina & Courtney are excellent

Reply from The Perfume Shop - Wakefield 117
Wakefield store great staff members and very helpful, Alina and Courtney and Diana especially

Reply from The Perfume Shop - Wakefield 117
Very excellent customer service polite mannerd and affordable prices staff helpful Courtney and Alina

Reply from The Perfume Shop - Wakefield 117
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