The Perfume Shop - Wolverhampton 44 Reviews 

208
TrustScore 5 out of 5

4.9

36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB


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Rated 5 out of 5 stars

Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend

Company replied

Rated 4 out of 5 stars

I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.

Company replied

Rated 5 out of 5 stars

Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more

Company replied

Rated 5 out of 5 stars

Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa

Company replied


Company details

  1. #35 of 113 best companies in Perfume store
  2. #66 of 223 best companies in Beauty product supplier
  3. #23 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #42 of 132 best companies in Cosmetics shop
  5. #27 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #28 of 108 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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4.9

All reviews

(208)

34,559 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. We'll packed .lovely perfume

23 January 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My daughter was happy with her perfume ☺️

My daughter was happy with her perfume ☺️

20 January 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Customer service from shop assistant…

Customer service from shop assistant Lisa was great, made us feel so welcomed and was extremely helpful

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best Perfume Shop in Wolverhampton

I walked in confused, not knowing exactly what to get for my wife and friend whose birthday is today. Lisa made the shopping breeze with fantastic recommendations and mind-blowing customer service delivery 👌🏾
She's a Rockstar 🌟

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was amazing

Lisa was amazing, fantastic friendly advice given is, she was kind and had loads of patience when dealing with us
Thank you

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff

Lisa at the wolverhampton store made the experience fun and easy. Very helpful and informative.

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was a great help finding the right…

Lisa was a great help finding the right scents I was looking for, her recommendations was amazing.
Thanks a lot

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Absolute angel of a sales lady

Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!! And when we landed on the perfect scent, the box was damaged so she offered us a discount but ensured the product inside was untouched. And who doesn’t love a bargain. Lisa you work so hard!!

24 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I had such a lovely experience perfume…

I had such a lovely experience perfume shopping today! Sarah at the perfume shop was absolutely fantastic. From the moment I walked in, she greeted me with a warm, genuine smile that instantly made me feel welcome. I was looking for something sweet and nice, and she totally understood what I meant. Sarah patiently guided me through different options, offering helpful suggestions without ever being pushy. Her knowledge of the perfumes was impressive, and she made the whole process really enjoyable. It’s rare to find such exceptional customer service, and Sarah truly made my day. I left with the perfect scent and a huge smile, all thanks to her!

22 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

We're happy to hear that you had a lovely perfume shopping experience! It's wonderful that our team member provided exceptional service and helped you find the perfect scent. We appreciate your positive feedback and are glad you enjoyed your visit.

Warm wishes,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

nice girls and helpful

easy to deal with got there and a few people there but reckon lady knew i had ordered online so dealt with others quite quickly and asked for name etc and got my stuff from back ,smiles, polite ,and a cheery exit for me as nothing better than a smile to help you on your way

2 December 2025
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Claire she was so helpful toward me.

22 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa always living up to the hype❤️

17 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa at the mander centre is really…

Lisa at the mander centre is really beautiful and her service was exceptional stunning i loved it

17 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was super helpful and polite

Lisa was super helpful and polite. Amazing service.

16 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

5 Star service!

Leanne, Lisa, Claire, in fact everyone in the Wolverhampton store are amazing. So friendly, knowledgeable and go above and beyond with their customer service. I was after a certain perfume which was hard to get hold of, near impossible. Leanne promised if she could get hold of any she would. Two months later, true to her word she did.
Truly amazing! I’m so happy.

12 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

We appreciate your wonderful review! We are so happy to hear about the team's dedication and that you had such a positive experience with us. Thank you for sharing.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Lisa and Siobhan was absolutely…

Lisa and Siobhan was absolutely amazing, the banter was good and we will definitely return

11 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very friendly and helpful service

Very friendly and helpful service. I bought a gift set for my son and received perfume samples for me. Thank you xx

27 December 2025
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was extremely patient and helpful…

Lisa was extremely patient and helpful - walked out with some absolute goodies. She definitely knows her fragrances.

10 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service from Claire in…

Amazing customer service from Claire in the Wolverhampton perfume store.
So attentive and down to earth.
Will defo be back for more products, thank you x

8 January 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hi,

Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Lisa was great🌼 Very friendly and…

Lisa was great🌼 Very friendly and polite. Understood her products and made everything fun for us.

29 December 2025
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

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