Overall great experience, ordered some aftershave for my sons birthday, great value for money. It was delivered the following morning, didnt expect my order to arrive as quick as it did, well done g... See more
Company replied
Location
Switch locationUnit 15A, Crowngate Shopping Centre, WR1 3LD WORCESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mohammed was very helpful, lovely, patient and very understanding . he even wrapped the perfume up and added a personalised ribbon onto the package. Thank you for your fabulous customer service.
Company replied
i visited the worcester location in chapel walk in search of my new scent. i’d worn the same for the past 30 years until it was discontinued:( i’ve been researching and searching for the past 4 years... See more
Company replied
Was a quick and easy order but I didn’t get my free samples box. Additionally, when I attempted to contact TPS it wouldn’t let me email or call.
Company details
- #28 of 110 best companies in Perfume store
- #68 of 220 best companies in Beauty product supplier
- #21 of 82 best companies in Cosmetics and Perfumes Supplier
- #36 of 132 best companies in Cosmetics shop
- #29 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 15A, Crowngate Shopping Centre, WR1 3LD, WORCESTER, United Kingdom
4.5
Excellent
18 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mohammed was very helpful
Mohammed was very helpful, lovely, patient and very understanding . he even wrapped the perfume up and added a personalised ribbon onto the package.
Thank you for your fabulous customer service.
4 May 2026
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Overall great experience
Overall great experience, ordered some aftershave for my sons birthday, great value for money. It was delivered the following morning, didnt expect my order to arrive as quick as it did, well done guys
22 April 2026
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Goods arrived as described and on time
Goods arrived as described and on time, Also nicely packaged,
11 February 2026
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kept me informed about the delivery and arrived on time within the 3 hour time slot.
Kept me informed
10 February 2026
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
i visited the worcester location in…
i visited the worcester location in chapel walk in search of my new scent. i’d worn the same for the past 30 years until it was discontinued:( i’ve been researching and searching for the past 4 years with no success:( i gave it one last shot and it was an amazing experience. aaron delivered first go! he gave me others to sample as well but i explained what i was looking for and what i knew i didn’t want and literally the first scent he suggested was the one!! incredibly impressed and happy:) he made it so simple and was so kind and understanding!! aaron in worcester thank you so so much!!!
7 February 2026
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
the perfume shop Worcester…
Went into the perfume shop Worcester again after an amazing experience last time! I was served by Jodie this weekend and she was so patient with me!
17 January 2026
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Amazing service! Thank you for helping me sort a great present for a family member.
5 November 2025
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Gabby was extremely helpful
Gabby was extremely helpful, I had around 8-9 different fragrances I wanted to try & she helped me make a decision. Would recommend.
10 December 2025
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Very helpful staff
The lady who served me in the shop in Worcester was most helpful and ordered the perfume online as it was not in stock in the shop. It arrived very quickly.
4 December 2025
Reply from The Perfume Shop - Worcester 354
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Friendly and helpful staff
Friendly and helpful staff more than happy to help
5 November 2025
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Worcester store
Visited the Worcester store today and Jodie was so helpful and kind to us during our visit! Thank you!! ✨✨- the vinted dress girly
2 August 2025
Unprompted review
Reply from The Perfume Shop - Worcester 354
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Worcester 354
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great customer service
Great customer service, the girl that served us was very friendly and most helpful.
4 April 2025
Reply from The Perfume Shop - Worcester 354
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Worthwhile discounts
Relevant notifications by email
Good discount
Good selection of perfumes
When I visit the shop I always receive courteous and helpful service
7 February 2025
Reply from The Perfume Shop - Worcester 354
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Shocking service
Shocking service, no one calls back as promised, voucher balance taken by company when the transaction declined, had to move heaven and earth to prove otherwise and still not been refunded, out of principle I will never spend my money here again, had to chase this myself to prove the company had taken money
23 January 2024
Unprompted review
Was a quick and easy order but I didn’t…
Was a quick and easy order but I didn’t get my free samples box. Additionally, when I attempted to contact TPS it wouldn’t let me email or call.
9 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.