The Perfume StudioReviews 

287
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and engaging, making the perfume-making process enjoyable and informative. Many people highlight the excellent service and the overall fun and relaxed atmosphere of the experience, often describing it as a unique and delightful activity. Reviewers are particularly happy with the quality of the personalized perfumes they create, appreciating the opportunity to design their own signature scents and take them home. However, some customers also noted minor issues such as waiting times for bottles, feeling rushed during the scent selection, or finding the group size too large. A few other people also felt that the experience could sometimes feel like a sales pitch or that the mood was flat, lacking music or background ambiance.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the enjoyment of creating personalized... See more

Staff

Customers consistently note positive experiences with staff, highlighting their informative, friendly, and... See more

User experience

People report positive experiences with user experience, describing it as brilliant, fun, and engaging from... See more

Service

Customers had positive experiences with service, often describing it as well-organized and enjoyable, with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a lovely gift experience at the Clayton Hotel, Birmingham today. Jax was very knowledgeable and funny as she led us through the combining of base, middle and top notes leading us towards combini... See more

Rated 5 out of 5 stars

“Such a wonderful experience! You leave not only delighted but enriched with new knowledge. I never realised that coffee beans can reset your sense of smell, helping you appreciate fresh scents more... See more

Rated 5 out of 5 stars

The group size was perfect, just 15 of us, so able to exchange thoughts in a light, relaxed atmosphere, while blending beautiful perfumes. Vivi was simply lovely. Informative with a friendly and h... See more

Rated 5 out of 5 stars

We were warmly welcomed into the venue and made to feel comfortable. We were introduced to the making of perfume which was interesting and fun. After we had selected our fragrances we were advised... See more


Company details

  1. Perfume store
  2. Cosmetics and Perfumes Supplier
  3. Party Planner
  4. Wedding service

Written by the company

Design your own fragrance with the Perfume Studio. An experience suitable for all. Explore exquisite blends, combine your favourites, name and keep a bespoke fragrance to reorder forever.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(287)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceeded ALL expectations!

We didn’t know what to expect on the day, but the whole experience exceeded our expectations for a hen party hosted at our Airbnb. Alyssa was amazing - she was knowledgeable, friendly, and made everything fun and personal. We left with scents we absolutely love. Highly recommend The Perfume Studio, especially with Alyssa.

24 May 2026
Unprompted review
Rated 3 out of 5 stars

The experience itself was fun

The experience itself was fun, well managed and interesting. However I'm disappointed with the quality of the fragrance produced at the end. It doesn't last long on my skin, so I'm a bit disappointed with the end result. I really like the initial scent, just wish it lasted longer.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Book it!!

Book it! I booked this as part of my hen do and it was fantastic. All of the instructors were fantastic and so friendly. We were all happy with our perfumes and I will definitely be booking again.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing perfume making class!

It was so much fun being able to design your own scent! Thoroughly enjoyed - I got this as a gift and came on my own but everyone was really welcoming and I loved discussing all the notes with others at my table :)

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Phenominal Customer Service

First of all the customer service is outstanding! I made the mistake when booking and didn't check my emails to know that the booking did not go through. Perfume studio had emailed me several times before it was cancelled. By the time I checked my emails it was very late. I had booked for a special occasion. The staff at Perfume Studio were so courteous when I contacted them on their webchat. They responded almost immediately despite it being after hours. They put me on the waiting list and prioritised my request. It was a very human approach, unlike automated answers. The workshop itself was very well organised. The workshop leader Sarah was very knowledgeable and a great presenter. Our party really enjoyed the session and were surprised with the final product. It was a lovely experience for all of us.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful Way to Spend 2 Hours

Had such a warm welcome from Jax when registering on arrival, she was so friendly, knowledgeable and engaging.

The room was full of perfume enthusiasts and Jax thoroughly explained the process and different scents, it was so easy to follow and such an interesting 2 hours.

I left with my perfect scent, all the smells and flavours that I adore…I just wish I’d ordered a bigger bottle!

I would definitely recommend this experience, not only will your own personal scent be kept on file for you to order in the future but you get to learn about how different scents have shaped the perfume industry as a whole.

Loved it and really want to do it again!

Thank you Jax for being such a fabulous host - You were brilliant! X

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Brilliant (when not in shopping channel sales mode!)

This gift experience was really well received and the experience was on thr whole very positive. Nice welcome drink, environment and good energy. However between each section it felt like we stepped into the Shopping Channel such was the heavy upselling, and this got v annoying plus took away time from the substance of the day so then was rushed at end. I sense people would still upgrade and buy drinks without such a hard-sell. While my gift recipients loved it, it would make me think twice about going again/booking again as spoils the flow and tone.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience highly recommend.

Excellent experience, team were very informative and friendly.
Venue brilliant and a short distance from Lime Street station.
We thoroughly enjoyed our morning creating different perfumes.
It was amazing to see how many different fragrances were created by our group, using different combinations from the same variety of scents.
Such a lovely way to spend a day with friends.
To be able to take your own personalised perfume home was even better. I did upgrade to the larger size at additional cost.
Maybe more cost effective to add larger size on booking.
Glass of Prosecco and fresh juices provided too!
So what’s not to like!
Thank you Heather and the team for a lovely day.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a lovely afternoon with my daughter learning all about perfume base, middle, and top notes - far more interesting than I expected. Helen was a fantastic host, creating a relaxed, fun atmosphere as we explored different blends and chose our favourites. We’re both really pleased with our perfumes and refillable atomisers, and we’ve already been recommending the experience to friends.

26 April 2026
Unprompted review
Rated 3 out of 5 stars

Enjoyable with room for improvement

Really loved the experience but the delivery could have been improved. A little too slow, no room for fun or discussion amongst tables which was disappointing. Often felt like we were being told off before we had the chance to do anything. However I’ve designed a lovely perfume I’m glad to be taking home.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

We were warmly welcomed into the venue…

We were warmly welcomed into the venue and made to feel comfortable.
We were introduced to the making of perfume which was interesting and fun.
After we had selected our fragrances we were advised as to the amounts to use and we are both really happy with our perfume.
Only one very small note, we did have to wait a fair time for a bottles to be made so perhaps a choice of snacks could be used as we were becoming quite hungry during the wait.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Unforgettable experience for daughter's 10th birthday

Wow - we were overly impressed before we even walked into the room! Met by our host within the Radisson Hotel, Manchester - myself and my daughter were offered a lovely free drink, champagne for me and orange juice for her! Our host was calm, clear and soo informative throughout, as well as being incredibly welcoming and warm. They also arranged an extra free birthday gift for my daughter which was extremely generous, a beautiful atomiser pen! She's in love with her perfume as well as the gift, my perfume is stunning also. We were impressed yet again by being provided the option of a coloured atomiser bottle to our taste, for our 20ml fragrance to take away. The setting was collaboratively arranged with other friendly people on the same table which allowed for shared discussion and excitement over the individual scents sampled.. the bespoke note cards for our own recording of preferences was yet another personal touch! I purchased a 2nd glass of champagne for only £2 and the customer service was exceptional throughout! Aimee was the best host, thank you Aimee!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

My niece and I had a glorious time and I have my own unique scent!

I went with my niece to the Perfume Studio in London as I was gifted the Gold experience for two, where we each get a 5ml bottle of our bespoke perfume. It was a fantastic experience. We had welcome drinks to settle us into the afternoon and the time passed by quickly as we were expertly guided about the elements of great perfume. It ran from 11am -1pm and in the end, I upgraded so I could get a 30ml bottle of the incredible perfume I made! My niece was so happy and created a scent that she will forever love.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish i so enjoyed the…

From start to finish i so enjoyed the experience. Amy, Heather and Kate made the day so perfect. Amy was just the perfect host, her experience and expertise were second to none. The smells, the choices where just simply heaven. I would recommend anyone to go enjoy and create their own unique perfume, with a lovely bunch of girls.

4 April 2026
Unprompted review

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