I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
Company replied
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See what reviewers are saying
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
Company replied
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
Company replied
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.3
Excellent
365 reviews
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My dogs love the chews and the itchy…
My dogs love the chews and the itchy ears seam to have stopped. All in all a great experience.
13 April 2026
Reply from PetLab Co. - Canada
Hi Lynda,
We're happy to hear that your dogs love the chews! It's great to know that they have seen the great benefits of our supplements. We appreciate your positive experience and feedback!
Best regards,
PetLabCo.®
Great company, great products and great people
I’ve had an excellent experience with PetLab Co. from start to finish. Their customer service has been outstanding—any time I needed support with ordering, the team was responsive, helpful, and genuinely kind. More recently, I had to cancel my subscription after re-homing my Beagle, Rooby, and the compassion and understanding they showed during that process meant a lot.
As for the products, they truly deliver. Rooby used to struggle with recurring yeast infections in her ears, and after starting the Probiotic Chews, we saw a significant improvement—they’ve been fantastic ever since.
Great company, great products, and most importantly, great people. I wouldn’t hesitate to recommend them.
20 April 2026
Unprompted review
Reply from PetLab Co. - Canada
Hi Sharon,
We're so glad to hear that you and Rooby had such a positive experience. It means a lot to us that our team could provide support and compassion during the re-homing process. We appreciate you sharing how our products helped Rooby, and we value your recommendation!
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Atieh,
We're so happy to hear that you love the product. We appreciate your feedback regarding your dogs and the prompt delivery. Thanks for your support.
Best regards,
PetLabCo.®
Prompt service
Prompt service. Canadian product. Not sure if it is indeed working because Bella is on meds from the vet because of irritated ears and itchy hot spots. Tried cooking for her, adding your product, Wolf Roots powder and oil. She is a cockapoo, highly strung with anxiety. Didn’t do my research because we always have had large dogs. Love her anyway
13 April 2026
Reply from PetLab Co. - Canada
Hi Nadene,
We appreciate your feedback and are glad our service was prompt. We know how concerning skin issues and anxiety can be for your cockapoo. We hope Bella feels better soon and that our supplements can provide her some comfort alongside her vet's recommendation.
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi James,
We appreciate your positive feedback! We are so happy to hear that you were satisfied with our communication and timely delivery. Thank you!
Best regards,
PetLabCo.®
Knowing when my package was going to be…
Knowing when my package was going to be delivered and it arrived in a very timely manner!
17 April 2026
Reply from PetLab Co. - Canada
Hi Caroyln.
We're happy to hear that you were informed about your delivery and that it arrived promptly! Thank you for sharing your positive experience with us.
Best regards,
PetLabCo.®
Fast
Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment that had 6 tubs in the same bag that I normally get 3 delivered in. the bags don't have enough room to seal when they get overloaded. PetLab came good on the missing tubs but it is not an experience I wish to repeat.
16 April 2026
Reply from PetLab Co. - Canada
Hi Allan, thank you very much for sharing your experience, we will share this feedback with the team. Please feel free to reach out with any questions, as we're always happy to help.
Best regards,
PetLabCo.®
Great product...not all marketing
Been using the product on reorder forca:few years now. Dogs love it, and we see results!
8 April 2026
Reply from PetLab Co. - Canada
Hi Mark,
We're happy to hear that your dogs love our product and that you've been seeing great results over the years! Thank you for your continued support and positive feedback.
Best regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Jeffrey,
We're so happy to hear that the product arrives punctually and that your dog loves the soft chews! We appreciate you taking the time to share.
Best regards,
PetLabCo.®
Delivery is slow but fulfilled eventually.
What I have found is I will get a notice my product is out for delivery and it does not show up that day. Last three deliveries were at least three days past that initial delivery notice. Good news is it does show up and I now know not to get worried…there is a window of time for delivery.
12 April 2026
Reply from PetLab Co. - Canada
Hi Laura, thanks for letting us know about this experience. We will share this with our team and look into this on our end.
Best regards,
PetLabCo.®
On time and at the right place
5 April 2026
Reply from PetLab Co. - Canada
Hi Donald,
We're happy to hear that our service met your expectations regarding punctuality and location. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The great product for my dog!!!
5 April 2026
Reply from PetLab Co. - Canada
Hi Jean,
We are so glad that our product is great for your dog! Thanks for letting us know how happy you are with your purchase.
Best regards,
PetLabCo.®
There was a problem with the one of the…
There was a problem with the one of the products that was delivered to me. I contacted the customer service and they were quick in resolving the issue. They sent me a replacement right away, and received it with in a few days. I would like to thank Andrew for his quick response. Delivery was fast.
11 April 2026
Reply from PetLab Co. - Canada
Hi Nenita,
We are so glad we could resolve the product issue quickly. It's great to know that our customer service and fast delivery met your expectations. We appreciate your feedback!
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Christine,
We're happy to hear our subscription deliveries are consistently communicated and punctual. We appreciate your positive feedback and your time.
Best regards,
PetLabCo.®
Great Communication
Great communication, delivery was fast. Reliable delivery service, thanks
10 April 2026
Reply from PetLab Co. - Canada
Hi Karen,
We're happy to hear that you had a positive experience with our communication and fast delivery service. Thank you for your kind words and for your feedback.
Kind regards,
PetLabCo.®
Your team members are so prompt to…
Your team members are so prompt to reply to questions. They really help and are very patient. I really have never experienced such caring respectful individuals.
Lynn and Achilles
8 April 2026
Unprompted review
Reply from PetLab Co. - Canada
Hi Lynn,
We're happy to hear that our team's promptness, patience, and respectful approach resonated with you. It's wonderful to know you felt cared for. Thank you for sharing your positive experience!
Best regards,
PetLabCo.
Loves them my dog looks forward on…
Loves them my dog looks forward on getting them every month
6 April 2026
Reply from PetLab Co. - Canada
Hello Trevor,
We're so happy to hear your dog loves our product and anticipates its arrival each month! Thank you for your continued support and feedback!
Best Regards,
PetLabCo.
We are on a reoccurring order
We are on a reoccurring order. This makes it so much easier to have what we need without having to remember to order each time.
Delivery notices and delivery are very prompt.
5 April 2026
Reply from PetLab Co. - Canada
Hello M,
We're happy to hear that our recurring orders make it easier for you to get what you need. We appreciate your positive feedback regarding our prompt delivery notices and service. Thank you!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Todd,
We are so happy to hear our product made such a positive change for your dog. Thank you for sharing your experience with us; we appreciate it.
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Tierney,
We're happy to hear that our communication met your expectations. Thank you for your positive feedback; we appreciate it very much.
Best Regards,
PetLabCo.
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