Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
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Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... See more
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My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
703 reviews
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Thank you so much for your tooth…
Thank you so much for your tooth powder! I recently took my chihuahua, Possum, in for her annual visit and the vet was impressed with the condition of her teeth!JHH
4 July 2026
I am sorry to post a complaint but I…
I am sorry to post a complaint but I have asked o3 different times to stop taking payments out of my bank acct and my stop sending me the tabs. I am 75 yrs old and I cannot afford extra things on my social security.
Sue Tullock
4 July 2026
Have been using Pet lab for over 20 years
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & healthy.
Great product, dependable delivery even during Covid, great Customer service.
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Placed an order and paid for expedited…
Placed an order and paid for expedited delivery and it never arrived. Reached out and an AI Bot responded. They replaced my order (with a trial of another item) I did not request additional merchandise, I just wanted what I ordered. Above & beyond customer service. I must say that the AI Bot is pretty good. I have my product and the extra items and my dogs ate both so we will see if I get any results in relieving the itching and maybe cut back on the other med I give them. I hope to post an update in about 3 months. If I was rating the customer service it would I would give a 5 but since I don't know if the product is going to work yet I had to give it a 4.
3 July 2026
Unprompted review
Reply from PetLabCo. - US
Hi Leslie, we appreciate you sharing your experience with us. We're glad to hear we were able to resolve your delivery issues for you! Thank you taking the time to leave this feedback. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you and your pup along the way!
Best regards,
PetLabCo.®
My dog is doing much better and he does…
My dog is doing much better and he does love the taste of these new ones. Thank you.
25 June 2026
Reply from PetLabCo. - US
Hi Earl, we're so happy to hear that your dog is doing much better and enjoys the taste! Thank you for sharing this great news with us. Please don't hesitate to reach out should any questions or concerns arise! We're always here to help!
Best regards,
PetLabCo.®
Your probiotic has give my dogs new…
Your probiotic has give my dogs new life. 1 tablet each day has given them regular bowels and made them happy and healthy
3 July 2026
Reply from PetLabCo. - US
Hi Albert, we are so happy to hear about your dog's progress! We appreciate you for sharing your positive feedback. Please feel free to share more updates, these kind of stories truly make our day. We're always here and happy to help!
Best regards,
PetLabCo.®
Company is very receptive to your…
Company is very receptive to your animals wellbeing. Had great experience with staff.
3 July 2026
Reply from PetLabCo. - US
Hi Rebecca, we're so glad to hear your experience with us was positive. We truly appreciate your kind words! Please don't hesitate to reach out with any additional questions or concerns! We can be reached by email, phone or chat. We're always happy to help.
Best regards,
PetLabCo.®
Cheaper meds and great shipping!
25 June 2026
Reply from PetLabCo. - US
Hi Kelly, we appreciate you taking the time to share this positive feedback. We'd like to mention we do not offer medications, only supplements. We're happy to hear about your great shipping experience! Please feel free to reach out to us with any questions or concerns! We're available via phone, email or chat!
Best regards,
PetLabCo.®
Excellent products
I only know the 2 products that I I'm using for my dog and they are excellent (Dental Formula and Pro-Bright Advanced)
25 June 2026
Reply from PetLabCo. - US
Hi Kim, we're so glad to hear that the Dental Formula and ProBright Advanced are working so well for your dog! Thank you for sharing your positive experience with us. We'd love to hear more updates so please don't hesitate to reach out. We can always be reached by email, chat or phone. We're here to help!
Best regards,
PetLabCo.®
After not receiving my package they…
After not receiving my package they helped me out and got it to me quickly
25 June 2026
Reply from PetLabCo. - US
Hi there, thank you for taking the time to share this. We're glad to hear we were able to resolve this and get your order to you in a timely fashion. We are always here and happy to help so please feel free to reach out with any questions or concerns. We can be reached by email, phone or chat!
Best regards,
PetLabCo.®
I've been using the perlab probiotics…
I've been using the perlab probiotics for a month so far she has slowed down on the scratching she loves to eat them
2 July 2026
Unprompted review
Reply from PetLabCo. - US
Hi Paula, thank you for this positive feedback, we're glad to hear about your pup's progress. Just a reminder that it can take some time to experience the best potential benefits of our product, so we suggest consistent use for at least 90 days.
We’re here for you and can’t wait to hear how things progress!
Best regards,
PetLabCo.®
Our dog stopped licking his toes
Our dog stopped licking his toes! He used to lick his toes and whine while doing so every night, so I guess it's working! Smells like bacon and our dog loves it! I've actually had to lock it up because he's swiped a few jars off the counter 🤦♂️
I like that it's automatically delivered too, I don't have to think about ordering it to keep in stock.
30 June 2026
Reply from PetLabCo. - US
Hi Richie, we're happy to hear about your dog's progress and that he's enjoying the taste so much! We're glad to hear the autoship option has made things easier, we're always here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Karri, thank you for taking the time to leave this review. We're sorry to hear about this, we're more than happy to adjust your autoship dates. We've sent you an email to further assist, we hope to hear back from you. We can also be reached by phone or chat. We're always here to help.
Best regards,
PetLabCo.®
The probright product works well
The probright product works well. My dog has decent teeth and puppy breath even at 5 years old. It saves me from having to brush her teeth nearly as frequently. Good product delivered to my post office, thank you.
18 June 2026
Reply from PetLabCo. - US
Hi there,
We are so happy to hear that our product is helping to keep your dog's teeth healthy and breath fresh! Thank you so much for sharing your positive experience with us.
Kind regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Susan,
We're so glad our quick response was helpful and appreciate you sharing your positive experience with us. We try to get to every customer as quickly possible.
Warm regards,
PetLabCo.®
Pup doesn’t really like the taste.
Pup doesn’t really like the taste.
But we like the results so I have to camo it in some other food that he doesn’t mind eating
25 June 2026
Reply from PetLabCo. - US
Hi there, thank you for this feedback. We're sorry to hear your pup isn't enjoying the chews. We've emailed you with a few tips that we hope will help. We can also be reached out by phone or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Dorothy, we're so happy to hear that your pup is doing well! Thank you for sharing this wonderful feedback. Please feel free to share more updates, and reach out with any questions or concerns.
Best regards,
PetLabCo.®
My dog eats.
My dog eats.
The allergy, it's time to listen to someone who medicine without any problem
25 June 2026
Reply from PetLabCo. - US
Hi Kenneth, we appreciate you sharing this. We'd like to mention we only have supplements not medication. But we're glad to hear about your positive experience, please feel free to reach out if you have any questions or concerns.
Best regards,
PetLabCo.®
I was extremely excited to find a…
I was extremely excited to find a product that keeps my Schnauzer's breath fresher, but also keeps her teeth clean. The Pro
Bright Advanced powder has helped quite a bit. Pet Lab Co is very prompt in shipping & price is affordable.
2 July 2026
Reply from PetLabCo. - US
Hi Fredia, we're so happy to hear about your Schnauzer's progress! These kind of stories make our day! Please feel free to share more updates, we'd love to hear them. We're always here and happy to help so don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Awesome company, Awesome products @!
Works great!! Puplab obviously cares about the animals they develope these products for. Everything that we have used has been wonderful. Thank you Puplab!!
25 June 2026
Reply from PetLabCo. - US
Hi Vickie, we are so happy to hear that you've had such a wonderful experience with our products! Thank you for your kind words. Please don't hesitate to reach out with any questions or concerns, we're more than happy to help!
Best regards,
PetLabCo.®
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