First of all taking these probiotics did NOTHING for any of our eight rescue dogs. Secondly, it took an act of Congress for you to stop shipping and billing them to us when we repeatedly requested yo... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I’ve been using all the PetLab Co products for the past three years. My Saint Bernard Sven is four years old now and thank God he is very healthy with no problems with his joints, teeth, or stomach. H... See more
Company replied
They have great customer service. We use ProBright from Pet Lab for our 10 yr old Lab. It has helped a lot with keeping her teeth looking good and no more icky doggy bad breath. We are on auto ship... See more
So this being about the fourth month, Clyde the dawg absolutely loves his probiotic chews. They are tasty treats that helped him in a variety of ways. No longer does he profusely lick his paws, barely... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
580 reviews
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Don't place the spoon inside the…
Don't place the spoon inside the container. It is hard to dig out and we lose alot of the powder doing so.
18 June 2026
Reply from PetLabCo. - US
Hi there,
Thank you so much for sharing your experience. We are sorry to hear you had trouble getting the scoop out of the container. We truly appreciate this feedback!
Warm regards,
PetLabCo.®
Nice to have expectations met
Very easy to manage subscription/ customize your pets needs. Also, the products seem to be quality and effective.
18 June 2026
Reply from PetLabCo. - US
Hi Terri,
Thank you so much for sharing your experience. We are so happy you have found your subscription easy to manage and you are seeing the benefits for your pet. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Great product
Great product. No question. My issue is with setting a time for order fulfillment. I set a date in my account profile and the folks at PetLab do their own thing. Who is supposed to be calling the shots? The customer or PetLab?
18 June 2026
Reply from PetLabCo. - US
Hi Steven,
We appreciate your feedback. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
My pup loves the dental bones
My pup loves the dental bones, I use them as well as brushing her teeth.Also they have fast and prompt delivery!
17 June 2026
Reply from PetLabCo. - US
Hi Enrica,
We are so happy to hear that. We appreciate you taking the time to share your experience. Thank you for being a part of our community!
Regards,
PetLabCo.®
It's fine, STOP THE REVOLVING ORDERS.
It's fine, however, STOP the orders now. I have a year's supply and my other requests aren't answered.
18 June 2026
Reply from PetLabCo. - US
Hi Kay,
We are thrilled to hear you are happy with our supplements. Did you know we offer a Customer Account Portal where you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Of course, we would be happy to take care of this for you. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Ordered two weeks ago and payment came…
Ordered two weeks ago and payment came out of my account and I still don’t have my product
18 June 2026
Reply from PetLabCo. - US
Hi Betty,
We are very sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
I never ordered your product to be sent…
I never ordered your product to be sent every month yet every month you send me another jar of this shit that I don’t even use. I throw it in the garbage can. I’m tired of paying for your product that I do not use. Can you please stop sending me your product. Please stop sending me your product. Please stop sending me your product. Other.
18 June 2026
Reply from PetLabCo. - US
Hi Karen, we're sorry for the frustration and inconvenience this has caused. We want to help resolve this for you immediately. We've sent you an email to further look into this for you, we're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Love it!!
Love it!!! My dog takes the probiotic chews and it’s helping greatly he is very sensitive to most things makes him feel better.
18 June 2026
Reply from PetLabCo. - US
Hi Leslie, we're so happy to hear your pup is loving the chews! Thank you for sharing your wonderful feedback. Please feel free to keep us posted on your pup’s progress, we're here for you and your pup! We're always happy to help.
Best regards,
PetLabCo.®
The dental powder doesn't have the…
The dental powder doesn't have the hopeful results. My other dog wont eat her food and have discontinued for her.
18 June 2026
Reply from PetLabCo. - US
Hi Debbie, we're sorry to hear you didn't see the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, we've sent you an email to further assist you. We're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi there, we are so happy to hear this! Thank you for sharing your positive feedback with us. We're always here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Continue attempting to cancel my…
Continue attempting to cancel my subscriptions for the past 120 days and I continue to get billed. I have used your chat feature that goes through the cancellation process. But, unfortunately PetLabCo is either ignoring my requests and continuing to bill my card for their abusive economic benefit or the cancellation feature at your portal is not working. Please Please Please cancel my subscriptions!!
18 June 2026
Reply from PetLabCo. - US
Hi Johnny, we are truly sorry to hear about the ongoing difficulties you've experienced with canceling your subscriptions. We understand how frustrating this situation must be. We've sent you an email to resolve this for you, we're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Janet,
We are so happy to hear your delivery went well. Thank you so much for taking the time to share your experience. We appreciate you being a part of our community!
Best regards,
PetLabCo.®
We are extremely happy with the Pet Lab…
We are extremely happy with the Pet Lab products. We purchased the joint pills for our 16 1/2 yr old Shih Tzu. She is not thrilled with the taste, but we cut them in half and she takes them right away.
15 June 2026
Reply from PetLabCo. - US
Hi Penny,
Thank you so much for sharing your experience! We are sorry to hear your Shih Tzu isn't a big fan of the Joint Care Chews, but are glad she eats them if cut in half. We appreciate you being a part of our community.
Regards,
PetLabCo.®
I think the product is excellent
I think the product is excellent. I have a 13 year-old dog and an 11 1/2 year-old dog and their teeth look absolutely wonderful. I’m very impressed with the product. The company has been good to deal with.
15 June 2026
Reply from PetLabCo. - US
Hi D,
We are so happy to hear you have seen the benefits for your 13 year-old and 11.5 year-old dogs. That is such wonderful news! We're glad our team has been good to deal with- we are so happy to have you in our community. Thanks for your thoughtful review!
Regards,
PetLabCo.®
My Baby Lewey now has much better…
My Baby Lewey now has much better breath and his teeth are much whiter.
15 June 2026
Reply from PetLabCo. - US
Hi Crystal,
Thank you so much for the wonderful feedback. We are thrilled you are seeing the benefits for Lewey! Thanks for being a part of our community.
Warm regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Linda,
Thank you so much for the feedback! We truly appreciate it. Thank you for being a part of our community.
Regards,
PetLabCo.®
I had my dog’s teeth cleaned because…
I had my dog’s teeth cleaned because they were super stained. Started this right after. Been using it for many months, long enough to tell if it’s working. It’s not stopping the tarter, maybe slowing it but not preventing it, sadly. I really wanted to love this. My dogs like the taste at least.
15 June 2026
Reply from PetLabCo. - US
Hi Eva,
Thank you for giving it a try and for your feedback - it means a lot to us.
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
I’ve been using all the PetLab Co…
I’ve been using all the PetLab Co products for the past three years. My Saint Bernard Sven is four years old now and thank God he is very healthy with no problems with his joints, teeth, or stomach. He had some skin allergies when he was younger, but with the PetLabCo. Allergy supplements, his allergies are much better.
15 June 2026
Reply from PetLabCo. - US
Hi Majida,
Thank you so much for sharing your experience. We are so happy to hear you have seen the benefits for Sven! It's wonderful to know the Allergy & Immune Probiotic Chews have made a difference for him. Thank you for being a part of our community.
Regards,
PetLabCo.®
Great product but a bit pricey so not…
Great product but a bit pricey so not an easy up keep
15 June 2026
Reply from PetLabCo. - US
Hi Sam,
We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on.
We’re committed to using high-quality ingredients, thoughtful packaging, and providing a caring customer experience. We truly hope the benefits speak for themselves and make a positive difference for you and your pup! Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Replacing a missing shipment
I had a missing shipment and went on the chat line to get assistance. The AI "agent" referred me to a human, which I really appreciated! I chatted with May and she checked our account and made sure that we would receive the product that we are missing in a timely manner. IT couldn't have been easier. Thanks so much!
15 June 2026
Unprompted review
Reply from PetLabCo. - US
Hi Gary,
We are so sorry you had a missing shipment, but are thrilled to hear our team was able to resolve this issue for you quickly. We truly appreciate your feedback and thank you for being a member of our community.
Regards,
PetLabCo.®
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