The PharmPet Co logo
Visit website

The PharmPet Co Reviews 920

•
TrustScore 4.5 out of 5

4.5

Animals & Pets
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, often noting that orders arrive quickly and as expected. Many appreciate the competitive pricing, finding products significantly cheaper than at their local vets, which makes it a cost-effective option for pet medication. The ordering process is generally described as easy and straightforward, with good communication regarding delivery times and order status. However, some customers also noted issues with product packaging, mentioning items arriving with slight damage or in inadequate packaging that could lead to crush damage. A few other people also felt that the customer service was unhelpful or unresponsive, particularly concerning delayed orders or difficulties with prescription requirements, leading to frustration and extended waiting times.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and prompt delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy to... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the range, quality,... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Price

Customers had positive experiences with price, consistently finding products at competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

Great customer service from ordering to delivery four days later. Good comms by e mail regarding delivery time & date. Pro-max is £10 cheaper, ( than from my local vet) with PharmPet Co & the use by... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

920 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service, easy to order the repeat prescription, and it was delivered in a timely manner. All good, will definitely be using The Pharmpet Co again.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

The cheapest site online to find my…

The cheapest site online to find my dogs medication (Apoquel) and free delivery. Very easy and straight forward, the vet could email them directly with the prescription- no issues. Medication arrived a couple of days after ordering via Royal Mail. Very pleased and will continue to use

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered tablets and were with me in 3 working days. Great service and kept informed by email when tablets were coming. Online order easy to complete. Over all a great service.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Used a few times now

Used a few times now. Webpage is easy to navigate. Easy to order and kept upto date of the progession of the order via email. Quick delivery also.

11 May 2026
Unprompted review
Rated 3 out of 5 stars

First time using this service

First time getting a prescription for my cat who has arthritis so was a bit wary of how to go about it but it was really easy and the medicine arrived 3 days later.
Just had to upload the prescription, easy peasy!
And the best thing is this service has saved me a fortune in comparison to what the Vets charge for exactly the same medicine.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Hills Z/D Cat Food

Easy to use website.
Cat food arrived in good time.
He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned?? It does appear to be helping his loose stools, but he is not eating sufficient.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Arrived quickly

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit it was despatched and delivered quickly. I will be using these again

1 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look