The PharmPet Co Reviews 

965
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. The ordering process is consistently described as easy and straightforward, with many appreciating the simple system for managing prescriptions. Reviewers also highlight the competitive pricing, finding the costs significantly lower than traditional veterinary practices. The overall service is often commended for being professional, helpful, and providing excellent customer support. However, some customers also noted delays in delivery and order processing, with items not dispatched as expected or taking longer than anticipated to arrive. Additionally, a few people mentioned difficulties with prescription acceptance due to specific wording requirements or encountered issues like order cancellations due to pricing errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the process, especially... See more

Product

Consumers find product experiences to be ambiguous, with many praising the good products, competitive... See more

Price

Reviewers mention positive feedback about price, often highlighting that products are significantly cheaper... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I have used an online pharmacy for medication for my pet. It was easy to order once I had set up an account, then my vet uploaded the prescription. The medication was then promp... See more

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

965 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(965)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived quickly

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit it was despatched and delivered quickly. I will be using these again

1 May 2026
Unprompted review
Rated 1 out of 5 stars

My dog has just been diagnosed with…

My dog has just been diagnosed with Diabetes
1st time ordering form The PharmPet Co
Ordered Vetpen cartridges & needles
Sent needles but no cartridges ??
No email asking if i still wanted all the order ??
No phone call saying they have ran out of the cartridges ??
What is the point of sending the needles without the cartridges ??
Got 100 needles & no Vetpen cartridges
My dog needs CANINSULIN
She's going to have to suffer for longer now because of them
No communication
Total waste of money for the needles that i can't use without the Cartridges
I won't be ordering again

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Good all round service

Easy to order and upload prescriptions, very quick delivery and good communication throughout. I’ve used PharmPet for some time now and have always found the service excellent.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

This is the second time I have had…


Update:- I have been refunded based on that I’ve changed my star rating..,This is the second time I have had problems with PharmPet Co 😤 stating vet prescription not correct or written properly!!
I went back to Vets and contacted other telephone and emailed Pet Pharmacy’s to check… there is nothing wrong with the prescription!!
Your loss it’s a good job it was only the Advocate Spot on treatment I ordered, I’ve now got to wait for refund.
Won’t be using you again it’s too much stress.

5 May 2026
Unprompted review

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