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The PharmPet Co Reviews 

965
•
TrustScore 4.5 out of 5

4.6

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. The ordering process is consistently described as easy and straightforward, with many appreciating the simple system for managing prescriptions. Reviewers also highlight the competitive pricing, finding the costs significantly lower than traditional veterinary practices. The overall service is often commended for being professional, helpful, and providing excellent customer support. However, some customers also noted delays in delivery and order processing, with items not dispatched as expected or taking longer than anticipated to arrive. Additionally, a few people mentioned difficulties with prescription acceptance due to specific wording requirements or encountered issues like order cancellations due to pricing errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the process, especially... See more

Product

Consumers find product experiences to be ambiguous, with many praising the good products, competitive... See more

Price

Reviewers mention positive feedback about price, often highlighting that products are significantly cheaper... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I have used an online pharmacy for medication for my pet. It was easy to order once I had set up an account, then my vet uploaded the prescription. The medication was then promp... See more

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

965 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(965)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Easy to contact by phone and my order arrived very quickly - leaving my vet’s prescription online with them means i only need to order a month at a time without a new prescription each time - great service!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, friendly, helpful customer service from Vicki.

The size of bottle I needed was out of stock but she was very keen to help find a solution.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a large quantity of cat…

I ordered a large quantity of cat litter, was a very good price. It arrived within two days of placing the order and was well packaged in sturdy boxes and was 2 bags per box so I could actually lift them (unlike other some other companies!) Would definately use again in the future.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy ordering

Easy ordering, prompt delivery, bag was slightly damaged on arrival (small cuts in bag which probably happened during packing/delivery) but food ok.

Would order again

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Quick delivery. Only issue is arrived in a jiffy bag and small cardboard box would be better to save the product capsules from crush damage

19 April 2026
Unprompted review
Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate, the price was competitive with other websites, then the process of buying was very quick and simple and the medication I’d ordered came very quickly. I’m very pleased and will order from you again.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

I have used PharmPet for a couple of years now, and have found the system easy to use. They also have a fast turn around from putting in the prescription to arriving at our house. Would recommend them to anyone.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Prescription medication

We recently placed an order for some heart tablets for our elderly dog Toby, we found the site and the price was very competitive, the ordering was very easy and delivery was within a few days, we will definitely be using this company again.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from The PharmPet…

First time ordering from The PharmPet Co & I was very impressed.
Very easy to navigate the website, ordering & delivery were straightforward, no issues whatsoever.
I would highly recommend this company.. Will definitely be using them again…

22 April 2026
Unprompted review

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