The Pillow Home Reviews 

4,519
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 4,116 reviews, customers had a great experience with this company. The ordering process was consistently found to be simple, quick, and efficient, with many appreciating the smooth, problem-free user experience. The website was praised for its beautiful layout, ease of navigation, and clear product descriptions, facilitating informed decisions and providing immediate order confirmations. However, some customers noted significant delivery delays, with orders taking weeks, even for express delivery, and others reported not receiving their items at all. Conversely, a small portion of people felt the product did not meet expectations, citing pillows that looked different from pictures, were uncomfortable, or seemed too thin.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing excitement and anticipation for their... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of use and... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and navigation,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting excessively long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more

Rated 4 out of 5 stars

Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.

Rated 4 out of 5 stars

The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more

Rated 4 out of 5 stars

When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more



Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,519)

4,160 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute con of a company

Watch out for these complete sharks.

Selling in the UK.
No UK address.
No UK customer services. (in fact barely customer services at all)

Try to return something - send it back to China. Are you out of your mind!

Nevermind how long the items took to come in the first place.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam!! Cheap China company & fake bot reviews

Just a little update on the massive scam that I went through with this company. They replied to my last review here on trust pilot saying they take the matter “very seriously” asking me to email them to fix it 😂 guys they are such a scam you have no idea the spiral they made me go through with endless back and forth emails saying “their team was reviewing the photos I sent them” and then proceeded to reply that “it’s normal for foam to lose shape after being packed”, to which I replied, “if you had looked at the pictures I sent you you’d see the pillow is not made of foam.” This just proves they’re just playing; they win be exhaustion”😂 unreal. But thank you PayPal! They gave my money back in full (I guess they looked at the pictures?), im so happy! One less scam in the world.
P.s pls don’t reply with your bots to my review saying you want me to email you again. It’s enough. Turn the bots off for a moment and just stop scamming people.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

these people are scammers !

these people are scammers !

pillow was way delayed and when i asked to return it as we could no longer use they indicated that i would have to ship to china at my own cost.

Do NOT use these people.

23 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Is this pillow worth it

I did a lot of research before I chose this pillow and it always scored 9.7 so I thought why not try it. Website was easy to navigate and response so far has been great.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Searching for back and neck support

The website and the reviews seem solid and makes you believe this is a great purchase. I like the fact that there’s a money back guarantee so I feel like this product will be worth it. There is constant communication regarding your product making its way to you. I’m looking forward to trying this reading/relaxing pillow.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Good online shopping experience

The website was easy to navigate and the prices affordable. When it came to purchasing it was very straightforward. I’m looking forward to receiving my mattress topper. Hopefully it’s as good as advertised.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Dont buy.....

Dont buy......
Just another 3rd party seller from China that has zero customer service. Paid for express delivery and still waiting over a week later for my pillows. They have refused to refund delivery costs which I feel isnt a bad request and have said because the pillow has gone viral its why its taken so long. Absolutely pathetic reason and its down to them to keep up to date with stocks. Would never use again.

16 July 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

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