After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
well at first I was dissapointed…
well at first I was dissapointed because I thought you had enough time to prepare and ship my order; on time but I understand supply and demand so thanks Susan from emailing me and explaining why there was a delay
Site was user friendly
Site was user friendly, reviews were good, affordable product. I hope it lives up to the ads!!!
Quick and easy to complete with lots of…
Quick and easy to complete with lots of details for me to determine what fits my needs the best.
Informative updates on the order and…
Informative updates on the order and about the product.
The 90 day return requires you to pay…
The 90 day return requires you to pay for shipping back to China. DO NOT BUY from this company.

Reply from The Pillow Home
It was advertised very well with great detail
It was advertised very well with great detail i did look on other sites regarding the cosy memory foam neck pillow that i purchased. And The Pillow home stood out amongst the rest and it made it a lot easier and trustworthy that I could use paypal.
The ordering process is very easy
The ordering process is very easy. I have not received my pillow yet but they have been keeping me up to date on the status regularly.
How easy it was to go through order…
How easy it was to go through order procedure
Easy to order and great communication…
Easy to order and great communication from customer service.
Easy to order
It was easy
It was easy. I emailed to find out if there were any feathers in the mattress topper and got a quick reply.
Highly Recommend!
Smooth easy to use website & order process, great color options & affordable. Fast shipping was a plus too. Can't wait to use!
High reviews
High reviews. I cannot wait to try this topper. I have high hopes this will help with my old mattress causing back pain.
After consulting with AI
After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept on it yet as I'm following instructions to let it breathe for 2-3 days, so I gave it only 4 stars.
Do not use this company
I’ve been waiting for a refund for two months from this company! They now have my money and the parcel and are constantly stalling.

Reply from The Pillow Home
Too fast
When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order was completed, so I ordered it again. I contacted customer support and am still waiting to hear if my second order was cancelled.
Can't wait for it to arrive!
Great information about the product. All of my questions and concerns were answered. Easy order and payment process. Looking forward to a good night's sleep!
I was able to read plenty of reviews…
I was able to read plenty of reviews about your product, conduct my own research and find the answers I was looking for with ease. Your website was easy to navigate and it didn't feel like I was being pressured to purchase anything. I appreciate getting a discount for a second pillow so my husband can experience the difference as well.
Religious side sleeper here
Religious side sleeper here, can’t get comfy on any mattress topper. When I do they just got hot and I can’t sleep properly. This topper helped me sleep deeper and cooler than any on the market.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







