It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from The Pin Factory
We take pride in providing you with the best service! Thank you for choosing us!
Will not be using again
On November 27th 2023,I enquired about challenge coins, was told a 2-week delivery if I submitted my design by the afternoon. During the design and approval stage I had lots of communication from the team once I made payment no communication. I contacted the company a week later discovered a different timeline: over 3 weeks for production plus shipping. My order arrived in the first week of 2024, without shipment notification. The quality is average considering the price. Despite the company's claim of overseeing every step and being Australian-owned, my order came from China, leaving me surprised that the items were not made in Australia.
5 January 2024
Unprompted review
Great communication
Communication via email was brilliant and made sure I was receiving the correct product.
22 November 2023
Reply from The Pin Factory
It's great to hear that our communication via email was effective in ensuring you received the correct product. We appreciate your feedback!
Really happy with the final products we…
Really happy with the final products we recieved from The Pin Factory. Our collectors pins and coin look great. The were very efficient help sought out the designs.
15 November 2023
Reply from The Pin Factory
We’re thrilled to hear that you’re happy with the final products! It's great to know that your collector pins and coin look fantastic, and that our team was efficient in assisting with the designs. We look forward to working with you again!
Amazing service
Amazing service and product! Would definitely recommend and use again!
22 November 2023
Reply from The Pin Factory
Thank you for your recommendation! We're delighted to hear you enjoyed the service and product!
Excellent product and communication
Excellent product and communication. Speedy delivery.
15 November 2023
Reply from The Pin Factory
We're glad you had a positive experience with us! Thank you!
Late and Unresponsive
My order was taken, along with extra money for express postage with full knowledge of the required date of arrival. Upon contacting the company close to the date, they informed me that it hadn't even left overseas yet (I was unaware it was coming from overseas - my bad). There was very little return correspondence after this point as I attempted to find solutions. I would not use this company again.
17 November 2023
The coin size I requested was supplied…
The coin size I requested was wrong by 5mm. Plus the coins were designed to be sequentially numbered, and they printed them all with the same number.
16 November 2023
Completely satisfied.
Our experience with The Pin Factory has been one of complete satisfaction. They were incredibly patient with us as we took a deal of time to arrive at an agreed design with our 'Anniversary Team' who were approving our purchase. As well the team from The Pin Factory were extremely helpful when it come to deciding on colours. Highly recommend The Pin Factory.
14 November 2023
Reply from The Pin Factory
It’s wonderful to know that our team was able to provide the patience and support needed as you navigated the design process with your Anniversary Team. We strive to ensure that every detail meets your expectations, and we're pleased that we could assist you with colour choices as well. Your recommendation is greatly appreciated, and we look forward to the opportunity to work with you again in the future!
You responded to all of my emails.
You responded to all of my emails.
Respected I had a committee to report to
Acknowledged that I was 9 months out from me event when investigating costing
Great grateful for your understanding and patience.
10 November 2023
Reply from The Pin Factory
Thank you for your feedback! We're pleased to know that our team was responsive and respectful of your requirements. We always aim to understand our clients' timelines, especially when planning events. Your patience and understanding mean a lot to us, and we look forward to assisting you again!
Great to work with
We had great communication about design specifications and our pin turned out beautifully!
5 October 2023
Reply from The Pin Factory
Thank you for your feedback! We're glad to hear that communication was smooth and you loved the final product.
Great customer service
Great customer service. Quick and efficient service and delivery of coins
8 November 2023
Reply from The Pin Factory
We're pleased to hear you experienced quick and efficient service and delivery. Until next time!
Service, Price & Delivery - Outstanding.
From early introduction, understanding of Customers requirements & visual presentation of product, provided an enjoyable outcome for Crews & Clients.
9 November 2023
Reply from The Pin Factory
Thank you for your feedback! We're pleased to know that our efforts in understanding your needs and providing a visual presentation contributed to a positive experience. We appreciate your support and look forward to assisting you in the future!
Amazing service!
Amazing service!
Super fast response to my initial inquiry and then continuously fast responses to everything afterwards. Ran in to a small problem with what we asked for which RIchard promptly figured out a solution for before I even had time to tell the boss. Very happy with final product and will buy from again.
8 November 2023
Reply from The Pin Factory
We're pleased to know that our team was able to respond promptly to your inquiries and resolve the issue quickly. It’s wonderful to hear that you’re happy with the final product. Thank you for your support, and we look forward to the opportunity to serve you again in the future!
Everything about my experience with…
Everything about my experience with your company was easy, efficient and excellent. I appreciated that from day 1, your team helped me figure out what I wanted and gave me great timings for when things would be completed. I would 100% use your services again!
8 November 2023
Reply from The Pin Factory
Thank you for sharing your experience! We're thrilled to hear that you found everything easy and efficient. It’s wonderful that our team could assist you in figuring out what you needed and provide clear timelines. We appreciate your support and look forward to serving you again in the future!
Good quality pins, customer service could be slightly better
Overall had a good experience working with the pin factory. Only downside was the sales rep I was working with stop replying to emails and I had to contact the info desk to find out that he was no longer at the company. This delayed my order slightly but overall I'm happy with the quality of the pins and how quickly they were able to amend the issue above.
7 November 2023
Reply from The Pin Factory
We're glad to hear you’re happy with the quality of the pins and that the issue was resolved quickly. We apologise for the communication lapse you experienced and appreciate you bringing this to our attention. Your input helps us improve, and we look forward to serving you better in the future!
Satisfied from start to finish
Great service from design through to production with a quick turnaround of our products. We had both custom keyrings and lapel pins made and were extremely happy with the quality of both.
1 November 2023
Reply from The Pin Factory
Thank you for your feedback! We're pleased to hear you were satisfied with our service from design to production. It’s great to know you loved the quality of both the custom keyrings and lapel pins. We appreciate your support and look forward to working with you again!
I still haven't received my pin after…
I still haven't received my pin after several weeks of waiting.
29 October 2023
Amazing from start to finish
From our first enquiry, communication was great and every part of the process was quick and easy. Questions were answered quickly and within a few hours from first communications our order was in the queue to be made. Very happy with the final product!
31 October 2023
Reply from The Pin Factory
We’re so grateful for your feedback! It’s great to hear that our communication and the overall process made your experience enjoyable. Knowing you’re pleased with the final product truly means a lot to us. We look forward to working with you again soon!
Fantastic Service and Great quality…
Fantastic Service and Great quality pins! We use these for a staff service pin & from start to finish the pin factory team & process has been great :) Thanks guys
25 October 2023
Reply from The Pin Factory
We’re thrilled to hear you had a fantastic experience! It’s great to know the quality of the pins met your expectations and that our team provided excellent service throughout the process. We look forward to working with you again!
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