Thepoolcleaners Reviews 217

Sent the wrong item deliberately. Misleading website. Poor customer service. Waited 2 days for collection of incorrect product. Still no reply to emails to my husbands emails. Would never buy from this incompetent company again. Not reliable. Not trustworthy

Ordered some shock treatment and they sent me a floating dispenser instead. They didnt apologise and instead told me that their records indicate that they sent the correct item. I even sent them a picture of the wrong item still in the box they provided. Haven't heard anything since that message

Ordered Jacuzzi Chlorine Granules and received a cheap inferior product. Seems to happen a lot judging by the reviews on here and I will be contacting trading standards if they don't fulfil the actual order.

Ordered a 7in1 meter to test my spa water they sent the wrong meter and after several emails they dont answer - AVOID or lose your money see other reviews!!

I wish to get some Plastica Tabs (4 x 5kg containers) that I have used for a number of years for our pool.

I found a good price on the Pool Cleaners site and they were listed as being in stock - but literally 48 hours later 4 x 5kg tubs arrived but they were of a different make.

In fact, the Deep Blue ones provided I could have purchased directly from the supplier Deep Blue and paid less for them !

So I have ended up with not the product I wish to get, the type I thought I had purchased and then paid more for the alternative product.

It would have been reasonable for Pool Cleaners to have informed me they did not have the Plastica tabs and given me a choice of if I wish to have the alternative or not.

I can but suggest people read all the text online where Pool Cleaners stated they can send an alternative product and maybe a customer should confirm what is going to be sent to them when placing an order.

It would be concerning if Pool Cleaners offer the product someone would want to have, but know full well that would be sending another product instead.

Wrong item was sent. They argued the toss about whether it was correct or not and then decided, actually I was right, but they didn't really want to give me a refund and asked if I would accept what they had sent. I declined, as it didn't fit!!!! I returned the item to them over a month ago and have chased twice for my refund, but still not received it. Won't be ordering from them ever again and certainly won't be recommending them, either!

I ordered a 6 way valve from the site and I had made a mistake on the model.
James sorted out the correct valve after lots of emails and their time band I received a full refund minus carriage.
Not instant replay to emails but always replied in time.

Very quick delivery. Great company.

I ordered stabilized chlorine tablets 5kg, 200g tablets.
I received chlorine tablets but they were not stabilized.
I thought I had ordered the wrong thing so ordered the stabilized tablets again and this time even though i ordered exactly the same thing I received two 1 kg containers of 200g chlorine tablets. I checked both orders which clearly stated that I wanted stabilized chlorine tablets. I contacted them via email and no reply. I am waiting for the reply.
I have sent the two 1kg back asking for a refund. That didn't happen so asked PayPal to sort this mess out and i received the refund.
Sorry but I would not order direct from this company again.
They are on Amazon and they did deliver what I wanted stabilized chlorine tablets 5kg, 200g tablets.

Quick delivery and all quality products - very sturdy pole, net and brush.

Seamless ordering process. from website to my door in a couple of days.

Good price, easy ordering process and kept informed. Delivery arrived on time and well packaged. Can't fault them.

Excellent communications have delivery prompt service.

Part was easy to order and arrived as described.

Bought the 200grm multi function tablets. Normally you open a tub and get a very strong smell of chlorine/ With these tablets there is no chlorine smell at all. The tablets are also not individually wrapped which is a first for me. After a few weeks of using the it became apparent that the reason they don't have a chlorine smell is that they have no chlorine in them. Totally useless. Tried to contact the company but no reply/

Since this review the company contacted me and they have replaced the tablets, the replacement tablets are fine so hopefully it was just a faulty batch

Helpful, quick delivery and good quality.

Other than the quality of the product, a good service.

Excellent prompt delivery as always and always packaged well to prevent damage

Ordered everything I needed on line and the total order was delivered the next day. Wonderful service.