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Rated 5 out of 5 stars

quick delivery and quality product and really made a big difference to my block paving and the grass and weeds that were growing between the blocks died back virtually before my eyes well they were d... See more

Rated 4 out of 5 stars

I recently purchased a robotic pool cleaner from thepoolcleaners.co.uk, and I am beyond impressed! The product arrived promptly and was exactly as described. Setting it up was a breeze, and it has bee... See more

Rated 1 out of 5 stars

Terrible, only part order arrived not answering phones, phone messages or emails for 4 days. Blamed carrier but some parcels never received by carrier. Now will have to contact bank as no response to... See more

Rated 4 out of 5 stars

Ordered at the end of last week, delivered yesterday. After ordering I checked the Trustpilot reviews (yes I know it was the wrong way round !) and my thoughts immediately turned to Paypal's resolut... See more

Company details

  1. Swimming pool supply shop

Written by the company

Pool cleaning and maintenance supplies


Contact info

3.2

Average

TrustScore 3 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS SHAMBOLIC COMPANY

DO NOT BUY FROM THIS SHAMBOLIC COMPANY
Placed order for pool pump, took the money instantly.
No communication, several emails sent and numerous phone calls. Not a reply to anything.
Started a credit card dispute in the hope of getting my money back.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Would use again

Ordered the chlorine granules, which arrived well within the delivery times suggested and exactly as described.

23 July 2020
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage, ordered over 3 weeks ago, email said was getting delivered, courier said never received, no response to emnails and now got a Paypal case against them. AVOID

23 July 2020
Unprompted review
Rated 3 out of 5 stars

My item was cheaper than other places…

My item was cheaper than other places with free postage and arrived quickly. However even though it was packaged very well on opening all the chlorine tablets were loose and broken in the box. It took a while to get them to fit back in the floater and was tricky getting the cap on, during which time the chlorine caused me skin irritation and my hands stung for a short while.

16 July 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. Ordered boiler heat exchanger over 3 weeks ago. Very poor communications. Requested delivery information and tracking details - still waiting.
Nothing turned up over 3 weeks later. Customer fed up of waiting so opted for a new boiler instead. Despite numerous emails and voicemails regarding refund - nothing at all. Currently pout of pocket to the tune of £1009.

11 July 2020
Unprompted review
Rated 5 out of 5 stars

quick delivery and quality product and…

quick delivery and quality product and really made a big difference to my block paving and the grass and weeds that were growing between the blocks died back virtually before my eyes well they were dead by morning and haven't come back yet and I used a 50%diluted mix.
My patio slabs had the usually difficult to remove black spots on these turned white and a quick brush and hose down it came up like new again. Will be buying more for next years clean up

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Someone you trust

Super fast Delivery,
Great communication,
Affordable,
Definitely use this company again!
And so should you....

25 June 2020
Unprompted review
Rated 1 out of 5 stars

Awaiting an order of Spa Salts since…

Awaiting an order of Spa Salts since 30/5/20..
Received emails saying dispatched on 2/6/20..
Still haven’t received product.. after emails sent 9/6/20 asking whereabouts.. no reply..
Vivid or not I’ve received items from Germany in this pandemic... useless to deliver a single item.

11 June 2020
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS !!!!!

Item i ordered was “available” on the website, placed order only to be told next day it wasn’t in stock, requested refund and not had any response from company since.
Now had to open a paypal dispute to try and get my money back.

Absolutely shocking company to deal with, save yourself a lot of hassle and dont use them !!!!!!

28 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Brilliant product for killing lychen. Used as 50% dilution and sprayed on patio, jet washed off after 15mins

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Products arrived as indicated

Products arrived as indicated, well pckaged. Haven't yet used them but have used this chemical before and have every confidence that it will be effective Given this I will be using this company again..

23 May 2020
Unprompted review

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