The Property Perspective Reviews 144

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting quick response times and clear communication that kept them well-informed at every stage. The overall user experience is frequently described as efficient and supportive, especially for first-time buyers. However, some people were dissatisfied with communication, mentioning a lack of transparency and feeling that their questions were not adequately addressed. A few other people also felt that the focus was sometimes more on closing deals quickly rather than providing patient or tailored support, leading to an average service experience for them.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the agents,... See more

Customer service

Reviewers express satisfaction with customer service, highlighting the professionalism, friendliness, and... See more

Response time

People report positive experiences with response time. Many customers appreciated the quick responses to... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process easier... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great estate agents with a competent and friendly team. Some minor issues with communication and efficiency but better than most estate agents I've dealt with - this team also took my need to move int... See more

Company replied

Rated 4 out of 5 stars

The overall experience with the estate agents was very good. They were communicative and kept us in the loop at each step in the process. We found them very friendly and happy to help when we had quer... See more

Company replied

Rated 4 out of 5 stars

I found that property perspective were transparent, honest and explained everything to us - this was especially helpful as we were first time buyers! In particular, Megan was fantastic - she was alw... See more

Company replied

Rated 4 out of 5 stars

During what was a long, fraught and basically terrible conveyancing process for me [all caused by both solicitors], attempting to buy a property, Property Perspective's Keira was constant in her chasi... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Property Perspective are the Assisted Move & Part Exchange specialists for house builders. Our aim is to offer a truly unique service that adds value not only to the clients we work with but to the overall customer journey. We are more than just a partner we are extension of our clients sales team.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The Property perspective helped me…

The Property perspective helped me through every step of my house sale. Great service from start to finish. Thank you Kiera for all your help!

4 April 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hello Robbie,

I am really pleased to see that Keira and the PP team were here to help you throughout your sale to secure the new build plot, it really is what we strive for as a company.

Rated 1 out of 5 stars

Awful service

Awful service. Booked in a viewing, received a confirmation email, turned up on the day and no one there.
Waiting 25 minutes, couldn’t get through to anyone. Waste of time. Will never use again.

8 February 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hello Nathalie,

I am very sorry to hear you have had a bad experience.

Typically our viewings are hosted by the vendors, unless stated otherwise. Hence why there was nobody from Property Perspective to meet you at the viewing.

Having reviewed the notes, I can see that we did leave you a voicemail at 12.30 (the viewing being at 5.30) to advise that the viewing had to be re-arranged due to the vendor not being able to accommodate for work reasons. We requested for the viewings to re-arranged for this Saturday, as this was a more convenient time.

If you could get in contact with me directly on 0161 929 3740 and I will be able to assist further.

Lee

Rated 5 out of 5 stars

Very happy first time buyers

Megan, Lee, Zeenat and the whole team from The Property Perspective has been nothing short of amazing! They have gone above and beyond through out the whole process to get the home we wanted through to completion. We got our keys today after a lot of drama (our solicitor sending money to wrong account etc...i kid you not.) However, Megan took control of the situation and within 12 minutes to spare before COP, we had everything complete and received our keys without delay. I highly recommend using the team to find and support your next or future home.

27 January 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Good morning Mohamed,

Thank you very much for your review, I will make sure the team are aware and share your very kind words. You are right, your solicitors did send the completion funds to the incorrect sellers solicitors but I am pleased that we were able to deal with that issue very quickly and resolve for you to move into your property on completion day as promised.

Have a great day.

Rated 5 out of 5 stars

Highly Recommend, 5 Star

Very helpful and accommodating when speaking to the team, and they always rang back when promised which made the experience very easy.

21 November 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your review. it's really pleasing to see you were looked after so well by the whole team.

Rated 5 out of 5 stars

A great service from Lee Revill

A great service from Lee Revill. Despite not going through with our home move, I am really pleased with the level of guidance, support and professionalism Lee provided. Our queries were dealt with quickly and efficiently, I would highly recommend PP.

5 January 2023
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words, we are sorry your sale didn't go through, but we are pleased you were looked after so well regardless of that, which is a huge positive. We wish you the best of luck if you were to sell again.

Rated 5 out of 5 stars

Thank you PP

Keira looked after me from start to finish. There was always someone who could help and answer my questions. Such a great team sold my house in weeks after I had a bad experience with a previous estate agent. I would certainly say that I had excellent customer service and support during a stressful time.

16 December 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kinds words for Keira and the rest of team. It's really pleasing to see you were looked after so well by everyone at Property Perspective. Alex

Rated 4 out of 5 stars

Our Account Manager was excellent…

Our Account Manager was excellent throughout. She was attentive and kept us informed at all times. Other parties within the process also commented very positively on her performance.

21 December 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words for Zeenat. We are pleased she looked after you so well and that you had a positive experience with ourselves.

Rated 5 out of 5 stars

Keira at Property Perspective has been…

Keira at Property Perspective has been fantastic! She is so friendly and helpful and made the house selling process so straight forward. Professional, efficient and kept us updated regularly so we knew exactly what the position was at all times! Would highly recommend!

19 December 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words for Keira. It's really pleasing to see that she looked after you so well and that you had a great experience because of it. Alex

Rated 5 out of 5 stars

Keira was so professional and efficient…

Keira was so professional and efficient all the way through the process.

19 December 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your review. We are glad that Keira looked after you so well and that you had a good experience with ourselves. Alex

Rated 5 out of 5 stars

Keira Walsh offered amazing customer…

Keira Walsh offered amazing customer service and was always available to assist with any matter. I would always recommend her and her company’s services.

1 December 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you for your kind words. We are glad you had a good experience with ourselves and that Keira looked after you so well. Alex

Rated 5 out of 5 stars

Zeenat is a blessing to Property Perspectives.

Zeenat is tenacious and committed in my dealings with her. She tried, and tried even ever harder until we found the right proposition, and proceeded to chase on all ends, whilst keeping me updated at all times.

31 October 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your fantasic review. Zeenat will be very pleased and we are glad she looked after you so well!

Rated 5 out of 5 stars

We bought our first home using the…

We bought our first home using the property perspective, Keira was great throughout the whole process, constantly kept us informed, answered any questions we had and helped move the process along all the way.

30 September 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words for Keira. We are very happy she looked after you so well and that you had a good experience. Alex

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Dealt with 2-3 different colleagues over the space of a year whilst my property sold and my other house was built and the team were so efficient. Zeenat and Anthony especially who were consistently chasing and updating - really couldn’t have asked for anything more , really pleasant to deal with

5 October 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words. It's great to see that you were look after so well by numerous different colleagues :)

Rated 5 out of 5 stars

Keira at PP was absolutely amazing

Keira at PP was absolutely amazing! Helped push our house sale on no end ! Tenacious, committed and also approachable Keira is an asset to the team, would use PP again and of course we would be asking for Keira to manage it

1 September 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for your kind words. We are pleased Keira looked after you so well :)

Rated 5 out of 5 stars

Smooth process thanks to PP!

Recently completed and moved into a house sold by PP and this agent were the only positive thing about the whole process! They picked up the phone, they regularly rang to keep me informed and liaised with my (useless) solicitors and some quite scary and blackmailing property developers. They were helpful, polite, they would call to check on things even after 5pm and were the only professionals I dealt with who had common sense! A breath of fresh air. I believe those I bought from were happy they had used them to sell their home too, and I'd recommend them!

19 August 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you very much for such a glowing review Erica. It's great to see the team looked after you so well. We hope you enjoy your new home!

Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was exemplary. They helped and intervened on our behalf, and our purchasers behalf, on many occasions. Our purchasers were also very impressed with the service.

17 August 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you Mr Kingdon. It's really pleasing to see that you had such a great experience with ourselves and it wasn't just Keira looking after you but, the whole team :) Alex

Rated 5 out of 5 stars

Great service from Megan

We have been supported by Megan Raby more recently regarding the sale of our home and Megan has just been fantastic. Megan has needed to do a lot of chasing of solicitors and the chain to make sure that our sale and purchase could progress and in a tight timescale for exchange and completion. Megan has chased them along every day, sometimes multiple times a day. She’s always kept me up to date, sending me emails and calling me. Megan has just been really lovely to deal with. I am aware that Megan is a newer member of staff at the property perspective and what a great addition she is. I’m not convinced we would have got to the point of exchange without Megan’s persistence with solicitors and the rest of the chain. Thank you Megan!

16 August 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Gabby, thank you very much for your kind words. I can assure you, Megan is chuffed to bits :) Alex

Rated 5 out of 5 stars

property prospective have provid

property prospective have provided me and excellet service to help me buy my drem home.All staff are very professional and are most dedicated with their profession.I cant thank enough them for their par beyond excellent service .

4 July 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you for your kind words Alex, i'm glad keira and the team look after you so well!

Alex

Rated 5 out of 5 stars

Lee Revill was amazing

Lee Revill was amazing
Great support at a difficult time

13 May 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Hi Penny, thank you very much for taking the time to leave us a review. We're pleased Lee looked after you so well :) Alex

Rated 5 out of 5 stars

Property Perspective did a very good…

Property Perspective did a very good job selling my house. I dealt with Lee and his team. Any hiccups that arose was always dealt with promptly and professionally.
Lee tirelessly never stopped chasing up to keep me updated on the progress.
Excellent work.

5 April 2022
Unprompted review
The Property Perspective logo

Reply from The Property Perspective

Thank you for taking the time to leave us a review. We are pleased Lee and the rest of the team looked after you so well :)

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