The Psychic Tree Reviews 

12,660
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and efficient service, often noting that orders arrive quickly and are well-packaged. Many people appreciate the high quality and beauty of products like crystals, soaps, and candles, often exceeding expectations. Reviewers also highlight the excellent customer service and wide selection, leading many to become repeat customers. However, some customers noted issues with product quality and accuracy, receiving items that were chipped, dirty, or did not match descriptions, with some even questioning authenticity. Others were dissatisfied with the presentation, particularly for gifts, citing a lack of branded packaging or descriptive cards. Additionally, some reviewers experienced longer delivery times or problems with specific carriers, such as parcels being left without proper notification.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the beauty and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality, genuine products, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their purchases and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am mainly happy with the quality, authenticity and price of the crystals. A lot of other stores sell amethysts, selenites, tumbled stones etc at a highly marked up price, but The Psychic Tree's pric... See more

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more

Rated 5 out of 5 stars

I normally purchase items from The Psychic Teee, but what caught my eye was the past life reading. I thought, 'why not? Let's do it'. Well, the following day after purchasing I received my reading.... See more


Company details

  1. #166 of 181 best companies in Hobby shop
  2. #22 of 28 best companies in Aromatherapy Supply Shop
  3. #80 of 93 best companies in Candle shop
  4. #44 of 65 best companies in Flavours, fragrances and aroma Supplier
  5. #8 of 10 best companies in Incense Shop
  6. #17 of 21 best companies in Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(12,660)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor quality

I ordered four worry stones. In the photos they looked rich in colour and as I was send them on as a gift, I hoped they would feel nice. But as soon as I saw them I was disappointed. The rich red in the photo was a faded orange. They all had exactly the same texture and weight which makes me suspect they are little more than resin or plastic. They look and feel like plastic too. Very disappointed as I've bought worry stones from shops before for a similar price and they have been genuine gems with real texture and weight. I won't be purchasing from here again. Two starts for quick delivery.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a simple reading with Phoenix

I purchased a simple reading with Phoenix with pendulum questions. It was amazing. Phoenix is so kind, patient and very gifted. She gave some solid advice and helpful recommendations when it came to my situation, picking up on underlying tension and emotions and was very kind with her words. If you're seeking clarification for a situation or just wanted to know what's going on with yourself and the direction you're heading in general, I strongly recommend you book with her. Very affordable and very detailed. Thank you again Phoenix. Love and Light

18 April 2026
Unprompted review
Rated 5 out of 5 stars

All Great Items.

I received 4 items from Psychic Tree and they are all great and well made the small tiger eye heart is just class the way it was finished, the angels were so well make i love them, and the bear is with me all the time, good firm and all came quick and well packed, well pleased.

25 March 2026
Rated 5 out of 5 stars

Amazing!

Great experience ordering! Got some amazing gifts for my friends birthday and I know they'll love them! Speedy delivery and arrived in great condition

25 March 2026
Rated 1 out of 5 stars

Review was removed

I left an honest and fair 3 star appraisal for an item I bought from their website. Received an email offering a discount for leaving a review. The review was was visible for a short time, presumably until one of the admins read it, and then it was promptly removed. Why ask for a review and then take it down.... pretty sure if it had been 5 star it would still be there.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Very Disappointing Reading.

I paid for a 2-question email reading and was very disappointed with the "general" quality of the reply when compared with other, less-expensive, email readings I've had in the past where the information I received was far more specific and relevant to me, and not something someone could find out on social media etc.

This reading could have been created by anyone really, not necessarily someone "psychic" and was really a total waste of money for the poor quality. There were a lot of spelling errors too, but that's just me being pedantic!!

Overall, not recommended.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Cheap packaging; no communication.

I feel disappointed writing this review. My friend gifted me a gorgeous crystal tree from this company for Christmas, and it came in a branded box with a card that explained what the crystals mean etc. I was so impressed by it, so I wanted to gift one to my cousin for her birthday.
However, the tree I ordered for my cousin arrived in a plain cardboard box, and the tree itself was just wrapped in bubble wrap - no card, no branded box. Considering this is a gift for someone I’m really disappointed and really not impressed. I emailed the company on Saturday but have still not received any correspondence from them.
Based on my personal experience, I wouldn’t recommend.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting Presentation of an Expensive Crystal

Absolutely awful presentation of a very expensive crystal. Arrived in a tatty cardboard box and crystal was wrapped in filthy bubble wrap. It was that dirty I put gloves on before I unwrapped it. Imagine buying this for someone and it arrived in that state. Zero effort and that's being generous on presentation. What about at least having the blurb about the crystal on a nice card or something. Guess from going by how I received item expecting some sort of gift box would be WAY too much trouble. Would not buy from here again.

6 February 2026
Unprompted review

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