The Psychic Tree Reviews 

12,660
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and efficient service, often noting that orders arrive quickly and are well-packaged. Many people appreciate the high quality and beauty of products like crystals, soaps, and candles, often exceeding expectations. Reviewers also highlight the excellent customer service and wide selection, leading many to become repeat customers. However, some customers noted issues with product quality and accuracy, receiving items that were chipped, dirty, or did not match descriptions, with some even questioning authenticity. Others were dissatisfied with the presentation, particularly for gifts, citing a lack of branded packaging or descriptive cards. Additionally, some reviewers experienced longer delivery times or problems with specific carriers, such as parcels being left without proper notification.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the beauty and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality, genuine products, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their purchases and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am mainly happy with the quality, authenticity and price of the crystals. A lot of other stores sell amethysts, selenites, tumbled stones etc at a highly marked up price, but The Psychic Tree's pric... See more

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more

Rated 5 out of 5 stars

I normally purchase items from The Psychic Teee, but what caught my eye was the past life reading. I thought, 'why not? Let's do it'. Well, the following day after purchasing I received my reading.... See more


Company details

  1. #165 of 180 best companies in Hobby shop
  2. #21 of 28 best companies in Aromatherapy Supply Shop
  3. #82 of 96 best companies in Candle shop
  4. #44 of 68 best companies in Flavours, fragrances and aroma Supplier
  5. #8 of 10 best companies in Incense Shop
  6. #17 of 21 best companies in Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

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4.4

All reviews

(12,660)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crystal Ball

Beautiful and perfect!! Fast delivery and has its own case/box for sale keeping. Even the invoice had smiley faces Picked and Packed with love and care by Courtney and James. Nice touch. Thank you.

26 January 2026
Rated 5 out of 5 stars

Quickly becoming one of my favourite…

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also had a Reading with Black Moon Cove and it was such a treat - Presented in audio format, alongside photographic display of the cards taken. I absolutly loved it and will repeat.
I've been exploring the contents of the Psychic Tree and I am in love with it - From books to incenses, oils, crystals and even readings...I love this shop and its concept!!

25 January 2026
Rated 1 out of 5 stars

Terrible Order Mistake

I placed an order for a ‘Love Never Lost’ Candle & some other items and had them posted directly to someone who is going through a recent bereavement as I thought they would be nicely packaged and something of comfort during a terrible time. Unfortunately a mistake was made in packaging and they were sent a ‘success’ candle. This was rectified after the recipient seen the receipt and realised I hadn’t sent her this so contacted Psychic Tree herself who sent the right candle out. Changes really need to be made to ensure double checking takes place on your ordered as this is a horrendous mistake to make.

I sent an email expressing how embarrassed I was that my friend had received such an inappropriate gift but feel it was not taken with the seriousness it deserved and felt I was brushed off basically saying she’s received the correct candle second time round but really not good enough in the circumstances!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

One Question Reading from Raven

I really enjoyed my one question reading from Raven. This was gifted to me and I have never done a reading like this over email. I feel like there was a lot of points that resonated with what I have been feeling. It was very thorough and insightful. Thank you!

26 December 2025
Rated 5 out of 5 stars

Great customer service

Ordered some crystals, inscense and a necklace from here. A couple of my crystals arrived damaged, reached out to customer service and they sent out replacements the same day. Very happy with the service and I have made a second order today. Thank you

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer support

Brilliant customer support. I'm just getting into crystals so brought the healing starter pack, to get an idea of what is good for me. Unfortunately one of the crystals was chipped and one was missing. Not a problem. Sent an email got a reply same day, and 2 days later replacements arrived. Excellent. Obviously I'd have liked it to be perfect at the start...but I believe this shows the company in better depth. And they are excellent. Thanks Holly ❤️

7 January 2026
Unprompted review
Rated 1 out of 5 stars

poor quality and wrong description

leaving aside the long delivery times blamed on Christmas when in fact the order wasn't sent, my chakra bracelet wasn't a chakra bracelet, not vibrant colours like the picture and in fact, the 7 stones were six - with clear quartz repeating twice.
after a long wait, a total disappointment and very poor quality overall.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Photo reading

The reading, rang a lot of bells for me, which gave me the clarity and the confidence, to move on in my life.
Thank you, your reading has helped me.
Gina

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

My original order went astray and I contacted the company. There was a swift response and a replacement amethyst heart was sent. It turned out the error was all mine - I had made a mistake with regard to the delivery address! A lovely company to deal with and the Amythyst Heart is beautiful.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality

I purchased an emerald stallion in the rare collection, terrible quality, was wrapped safely but I thought it would have come in a nice box to, was also covered in a layer of dust.

15 November 2025
Unprompted review

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