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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness, noting significant improvements in hair fullness, new growth, and reduced shedding. Many users appreciate the high quality of the product and its user-friendly design, often highlighting its ease of use and comfortable wear. People also commend the staff for their helpfulness and positive attitude. However, some customers also noted issues with customer service, describing it as unhelpful or inefficient in resolving problems, particularly concerning charging issues or product malfunctions. A few other people also felt that the product did not work as expected, or even led to negative results like increased hair loss.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers praise its effectiveness in reducing... See more

Quality

Users describe positive interactions with product quality. Many reviewers report that their hair loss has... See more

User experience

Consumers find the user experience to be largely positive, praising the product's ease of use and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Based on these reviews

Rated 5 out of 5 stars

The Theradome has definitely helped increase my post menopausal lack of hair. I have always had fine thin hair but after age 60 it was dramatically apparent. I have definitely noticed increase full... See more

Rated 5 out of 5 stars

I began losing a significant amount of hair from stress when I started my PhD program, which led me to explore red light therapy as a potential solution. After some research, I decided to try the Ther... See more

Rated 5 out of 5 stars

The Theradome helmet is an integral part of my overall hair care routine! I use it first thing in the morning while I have my coffee and 20 mins later the treatment is done! There is new visible grow... See more

Rated 5 out of 5 stars

I have been using the Theradome PRO for quite a while and absolutely love it. Hair shedding stopped almost immediately and regrowth became noticeable in about 6-8 weeks. It is so easy to use; just pu... See more


Company details

  1. Hair product shop

Information provided by various external sources

Laser hair growth treatment from the comfort of home. Doctor recommended for hair regrowth, Theradome is the only cordless laser hair helmet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've had a very good experience with…Theradome Pro LH80

I've had a very good experience with Theradome. I'm currently dealing with medical issues that have caused hair loss. But, I've seen some positive results. I know that continuance with Theradome will produce more.

I've called customer support for a small issue, and Randy at customer service was wonderful and helped in resolving my problem.

I highly recommend this product (I'm using Theradome Pro LH80

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I’m a hair model and experience seasonal shedding for 6 weeks starting in November every year. I read about Theradome and ordered it. I found the weight of the helmet gave me headaches and I though the pressure of the helmet was making my hair fall out. I emailed Sally-Ann and she said pressure doesn’t make hair fall out. I spoke to a dermatologist and he said it does due to traction alopecia. Sally-Ann offered to send me more Velcro so I could put more padding around my head to relieve the weight. She forgot to send it. I emailed her again and she said to just return it as the UK didn’t have the 60 day return the US had.I said I didn’t keep the box. Sally-Ann sent me a condescending email saying everyone knows to keep the box so the helmet won’t break and if I returned it I would get very little back. I said I was storing the helmet in the white bag that cane with the box and had never dropped it. I had never heard of people keeping a huge box when people live in small flats here. I emailed Sally-Ann saying since I couldn’t return the helmet due to the box issue if she could she send me the Velcro she had promised to send weeks ago and let me know when it was mailed. I received the Velcro today in the mail with Sally-Ann giving me no email she had mailed it. I want the helmet to work but could have done so without the condescending and below par customer service.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

It Works!

I’ve been using the Theradome helmet for 8 months now, and I’m excited to share my experience, especially regarding how it has significantly reduced my hair shedding.
I started noticing my hair thinning and increased shedding about a year ago. It was concerning, and I tried various shampoos and treatments, but I wasn’t seeing the results I hoped for. After doing some research on laser therapy and its benefits for hair restoration, I decided to give the Theradome a try.

Using the Theradome quickly became a part of my routine. I made it a point to use it consistently, committing to the recommended two or more sessions per week. Each session lasts about 20 minutes, which I found easy to fit into my schedule—often while watching TV or reading. One of the most remarkable changes I noticed was a significant reduction in hair shedding. Within the first month, I started to see fewer loose hairs in my brush and on my clothes. By the end of my second month, it became evident that my hair was shedding much less than before, which was a huge relief.

As I continued using the helmet, not only did the shedding decrease, but I also began to notice new growth in areas that had been thinning. Fine baby hairs started sprouting, giving me hope that my hair was not just stabilizing but rejuvenating..

I highly recommend the Theradome helmet to anyone struggling with hair loss or shedding. Consistency is key, but if you stick with it, you may be pleasantly surprised by the results. It has truly transformed my hair journey, and I couldn’t be happier with the progress!

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I purchased the evo model and although it was recommended to use every other day I found daily use was more effective.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Good product

I've been using Theradome for many months now and feel that it significantly reduced shedding of hair. I've also purchased the extended warranty from Theradome and they have been responsive in replacing the batteries for my helmet and providing other support, when needed.

3 November 2024
Unprompted review
Rated 4 out of 5 stars

OK Company: be aware of shipping/ receipt rqmts: But also, Thank you to Theradome for extra helpl.

NET-NET: After posting an uncomplimentary review, I am updating this post: I have continued to work with Theradome and I WOULD/will do business again with Theradome.

I would advise prospective customers;
- Be accurate and careful with your shipping information & contact phone number.
- TRACK the package through UPS yourself, Be aware of the actual delivery date.
If for ANY reason the certified delivery goes astray, YOU will be charged $150 for shipping, before any refund or redelivery attempt can be made.
This is IN Theradome's stated policies, ...from a link on the last page of the website, at the bottom of the page (ie, not obvious).
Theradome ships its products certified, so the recipient must acknowledge and receive the product. This makes sense: the Theradome product is a fairly pricey medical product.

I'm not sold on a $150 shipping cost, (maybe $75 each direction makes sense?) but Theradome DOES tell you upfront, if you dig deep enough.
Our delivery problem on round #1 was due to UPS - NOT Theradome - but it cost us personally $150. Just be aware.

Theradome HAS delivered a replacement product. The refund (less $150) has been made in a timely fashion. They DID provide the same (or even better!) discount.
Thank you! Jim from Theradome took a personal interest in this transaction, and was on top of the shipment & delivery all along the way. (which IS, IMHO, 'above & beyond!)

Because an actual person at Theradome went the extra mile to help us get the product on round #2, I want to give them a high score. Because I'm out $150, I'm knocking off one star.

Stay tuned for an update in 3-5 months on how well the product worked!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Best helmet

The helmet works great! I started to see improvements within a month. I also like how it’s cordless! I highly recommend!

24 October 2024
Unprompted review

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