While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Don't have to run everything at full strength which I appreciate! Gentle massage, a bit more heat, ems adjusted to how I'm feeling. Good flexibility for something this size!

Rated 5 out of 5 stars

I was very disappointed with my purchase as it arrived in a very battered box with no packing but the team at Theraneck. Although they couldn’t do anything about it, we’re very considerate and und... See more

Rated 4 out of 5 stars

Great product, certainly removes the tension in my neck muscles and leaves you feeling relaxed. Since I have spondylosis the TheraNeck has helped greatly especially when twisting my neck when “putting... See more

Rated 1 out of 5 stars

Terrible customer service, arrived in thin damaged box. No branding what so ever on the product or box, could have been any make . Tiny instructions with no health warnings. Contacted company same day... See more

Company details


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(131)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Relaxation

Unfortunately, it did not work with my dizziness. However, i do enjoy the massage, the heat and the electronic massage for relaxation. I find it very soothing.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product.

Ordering my theraneck device was easy. Arrived well packaged and in good time. Easy to use and gives good results. Will keep using to relieve the tension I suffer with.

13 September 2026
Unprompted review
Rated 4 out of 5 stars

It has taken a few weeks but I now find…

It has taken a few weeks but I now find my Vertigo/dizziness and neck pain is reducing . I would have preferred a better Instruction leaflet, which I have now mislaid as it’s very small. Since guessing on how best to increase the settings, I have achieved better results. I would advise users to be patient. After six years of dizziness and many useless consultations, MRI and many other test and treatments, I only recently discovered Cervical Vertigo was the problem. I had nothing to lose by giving TheraNeck a go! Now, at last this has reduced my neck pain and dizziness. I am 83years old and very determined to achieve good mobility!

13 September 2026
Unprompted review
Rated 4 out of 5 stars

Have used the Theraneck massager for a…

Have used the Theraneck massager for a good few weeks now and can definitely feel a difference neck being less tight and possibly better sleep. The reason I didn’t give it a 5 star is because I would have liked a light or sign come up warning when the battery is running low

13 September 2026
Unprompted review
Rated 4 out of 5 stars

Seems to work!

I haven't used the Theraneck a lot, but when I have used it, it seems to help. I only gave 4 stars as I found the controls a bit confusing and the instructions on the leaflet that came with it was so tiny I had to take a photo of it and expand the photo to be able to read it.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Great little machine…

Seems to have stopped the vertigo and neck feels a lot more easier I'm glad I gave it a try , I use it twice a week and sometimes more if I need too , great device

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Theraneck

When I get to use Theraneck, the gentle heat and vibration helps me with aches and tension in my neck. It also helps to alleviate the headaches. I suffered from a neck fracture in rugby.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase

Seriously glad I purchased the theraneck it is easy to use and the benefit it has given is better than I anticipated

13 September 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look