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TherapetMD Reviews 2,717

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in calming pets and resolving behavioral issues like inappropriate peeing or fighting among animals. Many people appreciate the quality of the items, finding them to be long-lasting and superior to other brands. The customer service is also frequently praised for being prompt and helpful, and the overall user experience, from ordering to product installation, is described as easy and efficient. However, some customers experienced issues with their orders, including receiving incorrect quantities or products that did not work as expected. A few other people also felt that the customer service was poor, citing slow response times or unhelpful interactions. Additionally, a small portion of people mentioned that the product did not work for their specific pet's needs or that they encountered problems with the diffusers themselves, such as units failing or overheating.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective in calming their... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the product works effectively,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick receipt... See more

Customer service

Clients share positive opinions on customer service. Many customers report excellent and amazing service,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the product easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more

Rated 5 out of 5 stars

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more

Rated 5 out of 5 stars

We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more

Rated 5 out of 5 stars

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more


Company details

  1. Pet Care Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Does what it says on the tin

I have two 7 month old kittens both boys. Despite being neutered they're fighting was moving away from play. Tried the usual cat calming product but it didn't seem to do anything. I'm now on my 2nd set of Therapet diffusers and they work wonders. I've even known when they've run out because the kittens start getting feisty again.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Potty training nightmare

I have 2 small dogs and potty training was not going well. I seen Therapet on Facebook and I figured it was just another product that wouldn’t do what it claimed it would do and it would just be a waste of money. I was tired of cleaning up pee every day multiple times a day so I decided to give it a try. It was delivered in just a few days and I plugged them up immediately. I noticed within the first hour or two that they were peeing on their pads and not on the floor. I have been using them for 2 months now and no accidents. If you are skeptical like I was just give them a try I think you will be happy with this product. I just ordered my next 2 months worth.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS A TOTAL SCAM

THIS IS A TOTAL SCAM! I FULLY BELIEVE IT HAS HAD N THE OPPOSITE EFFECT ON MY DOG!!

18 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.

Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.

While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.

You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.

We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

It really works!

I have several cats and one of them, Jazmine, was disliked by all the others. This would cause fights. After using TherapetMD, Jazmine can now walk past the others without getting into it. Even caught one of the biggest culprits sleeping within six inches of Jazzy and it really warmed my heart.
I also have a Labrador, Sadie, who has always been afraid of the cats and they would swat at her. She would growl & bark at them. Even that activity has stopped. The cats walk right next to her now and they are all calm. No swatting, growling or barking.

I just signed up for auto refills.
TherapetMD has been a godsend.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

HAPPY PUSS 🐈

Like most people, I was skeptical. 4 yr old ginger boy, inside puss but at night a feral cat and a possum taunted him. Could not catch either so TherapetMD was worth a try.
Now he is less stressed, using his “toilets” again, lot calmer, no biting and wanting more pets and cuddles. Now one VERY HAPPY PUSS 🐈

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Product was clearly delivered to the wrong building and after contacting the company and speaking to AI for days they did absolutely nothing. Told me to file a claim with the delivery company who I did not hire or pick to deliver my package. I am out over $80 showed them proof it was sent to the wrong building as my name is actually on my building! Had to send photos of my address and my building clearly didn’t match the photo they sent me for proof of delivery! Worst Chinese company ever.

17 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

We’re really sorry to hear about your experience and understand how frustrating this must be, especially after providing evidence that your order was delivered to the wrong location. This is not the standard of service we aim to provide.

We also sincerely apologize for your experience when contacting support and for any frustration caused during the investigation process.

We would like the opportunity to properly review your case again and assist you further. Please contact our support team and mention your Trustpilot review so we can locate your order details and escalate this for a full review and resolution.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

Peaceful and relaxing house.

Therapet has been a godsend in our home. My furbaby is now so much more present, trainable, and relaxed. Her barking is 90% better. So thank you for a much needed quiet house, especially being in close proximity to our neighbours.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed in these…my dog has not responded well to these!

I am very disappointed in these plug-ins. My dog has peed twice right in front of me. He has been doing well on being potty trained, but this diffuser has caused problems!

17 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.

Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.

While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.

You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.

We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨

Best Regards,
John of TheraPetMD

Rated 4 out of 5 stars

My dog is very reactive, is yours?

My dog is very reactive and would hardly ever rest. I bought a box of diffusers, after nearly 2 weeks she stopped peeing in the house and she rests.
I am on my last refills and do not want to my dog to go back to how she was so, I’ve just ordered more.
If this sounds familiar to you, do yourself a favour (and your floors) and try them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

This product has saved my home

This product has saved my home, my dog is 100% better with going outside instead of in my house, she is calmer, but not yet as calm as I’d like. I can tell when I need to refill my diffuser. Thank you so much.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Works for our pups

Product arrived just as described. Our pup seems calmer and both pups bark a lot less when they see people walk by as they relax in their favorite sunny spot.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

The plug in really works

The plug in really works. Our Jack Russell is more relaxed and happy. Pees and messing becoming a thing of the past. Would deginitely recommend.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A day after plugging in the diffusers

A day after plugging in the diffusers, my mama cat, (who attacked her 1 and 1/2 year old daughter), seemed to be a little bit more relaxed. After 5-6 days, mother cat was being a "mother" again. She was cleaning the daughter and vice versa. Totally shocked the heck out of me! 😳
I am definitely recommending TherapetMD to other pet owner's. It's reasonable price, especially when you subscribe and save. The diffusers and calming spray is a 10+ out of 10
One very HAPPY and SATISFIED pet owner.

3 March 2026
Unprompted review
Rated 2 out of 5 stars

I brought two plug defusers

I brought two plug defusers, at first they were doing there job, a few hours later, I started to smell a electrical burning smell, is this normal

14 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Anthony,

Thank you for bringing this to our attention, and we’re really sorry to hear about your experience. A burning or electrical smell is not normal, and we take reports like this very seriously.

For safety reasons, we strongly recommend that you unplug the devices immediately and discontinue use.

We would like to investigate this properly and support you further. Please contact our support team and mention your Trustpilot review so we can locate your order details and escalate this as a priority.

Best Regards,
John of TheraPetMD

Rated 1 out of 5 stars

DON’T WASTE YOU MONEY IT’S A SCAM

If I could give them negative stars I would. Place my order February 20th. It’s now March 16th still no delivery date, no update. When I email the company they are zero help. Offered me 45% refund on a $60 order I never received. All I want is my money back at this point. I’m tired of waiting for something that will never come.

16 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

We’re really sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially after waiting so long without receiving your order. This is not the experience we want for our customers.

We also sincerely apologize for your recent experience with our support team and any frustration caused by the resolution offered.

We take feedback like this very seriously and would like the opportunity to review your order again properly. Please contact our support team and mention your Trustpilot review so we can locate your case quickly and ensure it is escalated for review.

Best Regards,
John of TheraPetMD

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