We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more
We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more
I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more
Company details
Written by the company
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
Contact info
30 N Gould Street, 82801, Sheridan, United States
- support@therapetmd.com
- therapetmd.com
4.4
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not impressed
We purchased the cat and dog versions 2 weeks ago. No changes. I wouldn't waste your money.
1 March 2026
Unprompted review
Reply from TherapetMD
Hello,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
I have wanted to try this product out
I have wanted to try this product out. I have heard great things about it . Haven't got mine yet but I'm excited to get it and see if it really does help my dog .
15 March 2026
Unprompted review
I’ve tried this product before and it…
I’ve tried this product before and it worked
1 June 2025
Unprompted review
I thought I would give it a try
I thought I would give it a try, but I can’t say I noticed a big difference with my pets. Also, note to the consumer, when you purchase this product, be aware that you are activating a subscription. You can cancel, however, it’s somewhat hard to find the option to cancel.
14 March 2026
Unprompted review
Reply from TherapetMD
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you didn’t notice the difference you were hoping for with your pets, and we understand how disappointing that can be.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
Regarding the subscription, we’re sorry for any confusion. We aim to make this as clear as possible during checkout, but we appreciate your feedback and will continue working to improve transparency.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
No customer service
Evri lost my parcel. I emailed TheraPet twice on their website with no reply. Messaged them on Facebook with no reply. Had to deal with Evri myself through all this. Left comments on several Facebook posts with no reply. No customer service number to ring . Will never buy from them again. They just don’t care!
14 March 2026
Unprompted review
Reply from TherapetMD
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially having to deal with delivery issues and not receiving a response from our team. This is not the level of service we aim to provide.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
We would like the opportunity to properly review your case and assist you further. Please contact our support team again and mention your Trustpilot review so we can locate your details and prioritise your request.
Best Regards,
John of TheraPetMD
TheraPet never disappoints
TheraPet never disappoints! I recommend to all kitty parents
13 March 2026
Unprompted review
Slow Delivery, not clear it's come from another country...
Purchased a week and a half ago, still no sign of it. Tracking says it's been collected a week ago but no updates after that. TherapetMD use Evri - of which they always fail to deliver to me. They don't make it clear that this is coming from China or the USA, it's not clear at all. Contacted support a few days ago which got a swift ignoring. I'll wait till the end of next week before doing a chargeback through my bank.
3 March 2026
Unprompted review
Reply from TherapetMD
Hello,
We’re sorry to hear about your experience and understand your frustration with the delivery delays and lack of tracking updates. This is not the experience we want for our customers.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
Regarding shipping, orders may be fulfilled from different locations depending on stock availability, and we understand this was not clearly communicated in your case. We appreciate your feedback on this as it helps us improve transparency for future customers.
We’d like the opportunity to look into your order and help resolve this for you. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it.
Best Regards,
John of TheraPetMD
Godsend!
Happy Customer and Feline Foster Mom Here!
The calming spray definitely does the job. It is very convenient and versatile and it doesn’t stain fabric. I already use the infusers but the spray is great for travel or to spray on bedding, toys, or even yourself!
I have recommended the infuser to friends who experience behavioral issues with their kitties. They have also had great success. This product made the difference between rehoming a cat or helping a cat.
It is very important to have an infuser in each room that your cats spend time in, because the pheromones cannot penetrate walls. I have one in the living room, bedroom and kitchen and it seems to do the trick. A refill lasts about a month, maybe longer. I haven’t had to change them out yet and they are still working.
There are still occasional scuffles between cats but the fights have decreased at least 90% and their squabbles don’t last as long. Nothing is perfect but this comes close!
This product should be embraced by every rescue and shelter to calm fur babies.
Thank you TheraPetMD for an amazing product and for the top notch customer service.
10 March 2026
Unprompted review
I canceled my subscription due to…
I canceled my subscription due to product not working. I have sent 5 emails for a refund, they refused to issue a refund. There is no phone number to call. This is the worst company I have purchased from. Do not buy anything from them
12 March 2026
Unprompted review
Reply from TherapetMD
Hello Angela,
We’re sorry to hear about your experience and understand how disappointing this must be, especially after requesting support and a refund. This is not the experience we want for our customers.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
We take feedback like this seriously and would like the opportunity to review your case properly. Please contact our support team again and mention your Trustpilot review so we can locate your details and ensure your case is revisited and assessed appropriately.
Best Regards,
John of TheraPetMD
The Therapet diffusers seem to be working
The Therapet diffusers seem to be working as my anxious Kitty has not sprayed since we started using them! I did notice a burnt smell at first and wrote to Therapet. They were very responsive and helpful! The smell disappeared after a few days so all good! Highly recommend!
2 March 2026
Unprompted review
Absolute trash
Absolute trash, wife bought 2 sets for cats. Did not do a thing for anxiety, fighting, or general mood. Plugged them in, in separate rooms, ran the entire content until gone....
7 January 2026
Unprompted review
Reply from TherapetMD
Hello,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
The Stuff Works
The company makes great claims for this product but we were naturally skeptical about its effectiveness. We have four cats and they were having noisy disagreements with each other. When we plugged one of these diffusers in there was an immediate change for the better, however -- the cats settled down and stopped scrapping. The stuff really works, at least it did for us.
3 March 2026
Unprompted review
I sent multiple multiple email to stop…
I sent multiple multiple email to stop my subscription although I don’t think I ever did have a subscription and they keep trying to withdraw from my account!!!!
12 March 2026
Unprompted review
Reply from TherapetMD
Hello,
We’re really sorry to hear about your experience and understand how concerning it must be to see attempted charges and feel unsure about a subscription.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
We want to assure you that subscriptions can be checked and managed in our system, and we would like to look into your account details as a priority to resolve this for you and prevent any further issues.
Please reach out to our support team again and mention your Trustpilot review so we can locate your case quickly and ensure it is fully reviewed.
Best Regards,
John of TheraPetMD
My cat
My cat, Lucy, is a high-anxiety critter. Since I've been buying/using TheraPet, she's mellowed out quite a bit. I no longer come home wondering what she's chewed up this time. It's a FAB product, and have recommended it to many friends. Thank you, TheraPet!
12 May 2025
Unprompted review
I'm happy to have found this site and…
I'm happy to have found this site and the calming diffusers for cat and dog. They've been ordered but not received or used yet. I'll update once I receive the products.
The site is very helpful, informative, and convenient to use.
11 March 2026
Unprompted review
It really works great!
3 February 2026
Unprompted review
NO DELIVERY OF GOODS | HARD TO CONTACT
Placed order 27 Feb, £46 for cat diffusers. Stated 3-5 working days for delivery.
I've messaged 4 times - no reply to any of my messages and No Diffussers!! Tracking number does not provide any update. No customer email or contact number available to speak to an actual person.
Very Poor service - not sure this company is real!!
27 February 2026
Unprompted review
Reply from TherapetMD
Hello Paula,
We’re really sorry to hear about your experience and understand how frustrating it must be not receiving your order or updates after reaching out multiple times. This is not the level of service we aim to provide.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We want to make sure your order is properly looked into and resolved.
If you haven’t already, please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case.
Best Regards,
John of TheraPetMD
I have 2 plugged in our main living…
I have 2 plugged in our main living area. It helps one of our pups with her anxiety!
19 January 2026
Unprompted review
Cat had very bad reaction and customer support did nothing
We had 1 cat out of 3 cats become completely withdrawn and very lethargic almost seemed dizzy and wobbly walking after not even 24 hours of using this. I emailed customer support and received no reply. So I canceled the subscription and unplugged the product and now am tending to a kitty with very bad reactions to this product and still with zero reply from the company. Terrible.
9 March 2026
Unprompted review
Reply from TherapetMD
Hello Amanda,
We’re very sorry to hear about your cat’s reaction, and we hope they are feeling better now. This is understandably very concerning, and your pet’s wellbeing is extremely important to us.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately affected our response times.
If your issue is not yet resolved, please reach out to our support team again and mention your Trustpilot review so we can locate your case and ensure it is reviewed as a priority.
Best Regards,
John of TheraPetMD
I ordered the diffuser on 27th…
I ordered the diffuser on 27th February. I still haven't received my order. I've emailed twice and had absolutely no response. I've tried to track my order but nothing has been updated since I placed the order
I really regret buying from this company. I feel as though this is a scam. I've just thrown my money away 😡
11 March 2026
Unprompted review
Reply from TherapetMD
Hello,
We’re really sorry to hear about your experience and understand how frustrating it is not to receive your order or updates after reaching out. That’s certainly not the experience we want for our customers.
We can assure you we are not a scam company, and we take concerns like this very seriously. We understand your frustration given the lack of tracking updates and communication so far.
Please reach out to our support team again and mention your Trustpilot review so we can locate your order quickly and revisit your case as a priority. We’ll make sure this is properly checked and supported for you.
Best Regards,
John of TheraPetMD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.